MNGT 360 Chapter 8 Study Guide Exam.
Decision-making skills are what enable employees to effectively resolve situations that require them to
choose one alternative from among several.
-True
-False - CORRECT ANSWER True
Which of the following is/are impacted by decision making?
-business strategy
-[roduct design
-customer interaction
-all of these - CORRECT ANSWER all of these
What type of decisions are routine, address specific problems, and result in relatively structured
solutions?
-programmed
-nonprogrammed
-strategic
-long-term - CORRECT ANSWER programmed
The third step in the rational decision making process is to ________________
-generate alternatives.
-define the problem.
-state the situational goal.
-determine the decision type. - CORRECT ANSWER determine the decision type
The fourth step in the rational decision making process is to ________________
-generate alternatives.
, -define the problem.
-state the situational goal.
-determine the decision type. - CORRECT ANSWER generate alternatives
A contingency plan specifies what will be done if ___________
-the primary plan is disrupted.
-the primary plan is successful.
-nobody can agree on a primary plan.
-the decision maker experiences post-decision dissonance. - CORRECT ANSWER the primary plan is
disrupted
__________ is the act of persisting with a failing course of action.
-Overconfidence
-Halo bias
-Availability bias
-Escalation of commitment - CORRECT ANSWER Escalation of commitment
According to prospect theory, people are more strongly motivated by ________ than by ________.
-potential losses, potential gains
-potential gains, potential losses
-personal gains, ethics
-ethics, personal gains - CORRECT ANSWER potential losses, potential gains
Satisficing refers to making a _________ rather than _________ decision.
-logical, emotional
-satisfactory, optimal
-equitable, fair
-short-term, long-term - CORRECT ANSWER logical, emotional
Decision-making skills are what enable employees to effectively resolve situations that require them to
choose one alternative from among several.
-True
-False - CORRECT ANSWER True
Which of the following is/are impacted by decision making?
-business strategy
-[roduct design
-customer interaction
-all of these - CORRECT ANSWER all of these
What type of decisions are routine, address specific problems, and result in relatively structured
solutions?
-programmed
-nonprogrammed
-strategic
-long-term - CORRECT ANSWER programmed
The third step in the rational decision making process is to ________________
-generate alternatives.
-define the problem.
-state the situational goal.
-determine the decision type. - CORRECT ANSWER determine the decision type
The fourth step in the rational decision making process is to ________________
-generate alternatives.
, -define the problem.
-state the situational goal.
-determine the decision type. - CORRECT ANSWER generate alternatives
A contingency plan specifies what will be done if ___________
-the primary plan is disrupted.
-the primary plan is successful.
-nobody can agree on a primary plan.
-the decision maker experiences post-decision dissonance. - CORRECT ANSWER the primary plan is
disrupted
__________ is the act of persisting with a failing course of action.
-Overconfidence
-Halo bias
-Availability bias
-Escalation of commitment - CORRECT ANSWER Escalation of commitment
According to prospect theory, people are more strongly motivated by ________ than by ________.
-potential losses, potential gains
-potential gains, potential losses
-personal gains, ethics
-ethics, personal gains - CORRECT ANSWER potential losses, potential gains
Satisficing refers to making a _________ rather than _________ decision.
-logical, emotional
-satisfactory, optimal
-equitable, fair
-short-term, long-term - CORRECT ANSWER logical, emotional
