SCMN 3710 Test 2 Questions with
Revised Answers All Correct
Which management area in an organization does not normally have transportation
responsibility? - Answer-manufacturing
Which is not a mode of transportation? - Answer-3PL
Characteristics of the product being shipped that have an effect on rates/prices include -
Answer-density, stowability, ease of handling, and liability/value
While most transportation industries have been economically deregulated to a
significant degree, the _________ sector(s) are still subject to strict rate/tariff oversight
and control. - Answer-rail and water
Due to mergers and acquisitions in the software industry and ERP vendors moving into
the supply chain applications market space, it is possible to purchase - Answer-supply
chain software suites that combine planning, execution, event management, and related
capabilities
The main strategy behind routing guides is to - Answer-promote supply chain
excellence
An outbound-to-customer logistics system is also referred to as - Answer-physical
distribution.
Exponential smoothing - Answer-is one of the most commonly used techniques.
What are the steps in the CRM process? - Answer-segment customer base, identify
service/package, then measure service and improve
Those customers who are in the "Danger Zone" segment are - Answer-the least
profitable.
Customer service can be defined as - Answer-anything that touches the customer.
Inventory and the GDP grew by ______ amounts between 1994 and 2010. - Answer-
different
, There are many assumptions built in to the "basic" EOQ model. Among them are -
Answer-all demands satisfied
Managers have several options for software development and implementation. They
include - Answer-(a.) internal development
(b.) third party logistics firms
(c.) external software vendors
-->(d.) all of these answers
___________ is/are a major barrier to the effective use of information technology. -
Answer-people
ERP systems - Answer-have information elements needed by SCIS applications.
On-demand supply chain software that is not installed on a company computer is
gaining in popularity. An issue to be addressed with this purchase option is - Answer-
(a.) Total cost of ownership could exceed purchase cost over the long run
(b.) Data control is an issue
(c.) Functionality may not be as robust as traditional software
-->(d.) all of these answers
Oversupply is created by - Answer-phantom demand
Demand management includes - Answer-(a.) Flows of capital
(b.) Flows of services
(c.) Flows of products
-->(d.) All of these answers
One type of demand fluctuation is caused by random variation. What is random
variation? - Answer-inventory and production flexibility.
The internal balancing method deals with - Answer-inventory and production flexibility.
Customer relationship management is the art and science of - Answer-positioning
customers to improve the profitability of the organization.
Traditional customer profitability analyses would start with ______ less returns and
allowances (net sales) and subtract the cost of goods sold. - Answer-gross sales
The traditional role of customer service at the interface between marketing and logistics
manifests itself through the ______ dimension of the marketing mix - Answer-place
While interest has traditionally focused more on the overall length of the OTC cycle,
recent attention has been centered on - Answer-variability or consistency of this
process.
Revised Answers All Correct
Which management area in an organization does not normally have transportation
responsibility? - Answer-manufacturing
Which is not a mode of transportation? - Answer-3PL
Characteristics of the product being shipped that have an effect on rates/prices include -
Answer-density, stowability, ease of handling, and liability/value
While most transportation industries have been economically deregulated to a
significant degree, the _________ sector(s) are still subject to strict rate/tariff oversight
and control. - Answer-rail and water
Due to mergers and acquisitions in the software industry and ERP vendors moving into
the supply chain applications market space, it is possible to purchase - Answer-supply
chain software suites that combine planning, execution, event management, and related
capabilities
The main strategy behind routing guides is to - Answer-promote supply chain
excellence
An outbound-to-customer logistics system is also referred to as - Answer-physical
distribution.
Exponential smoothing - Answer-is one of the most commonly used techniques.
What are the steps in the CRM process? - Answer-segment customer base, identify
service/package, then measure service and improve
Those customers who are in the "Danger Zone" segment are - Answer-the least
profitable.
Customer service can be defined as - Answer-anything that touches the customer.
Inventory and the GDP grew by ______ amounts between 1994 and 2010. - Answer-
different
, There are many assumptions built in to the "basic" EOQ model. Among them are -
Answer-all demands satisfied
Managers have several options for software development and implementation. They
include - Answer-(a.) internal development
(b.) third party logistics firms
(c.) external software vendors
-->(d.) all of these answers
___________ is/are a major barrier to the effective use of information technology. -
Answer-people
ERP systems - Answer-have information elements needed by SCIS applications.
On-demand supply chain software that is not installed on a company computer is
gaining in popularity. An issue to be addressed with this purchase option is - Answer-
(a.) Total cost of ownership could exceed purchase cost over the long run
(b.) Data control is an issue
(c.) Functionality may not be as robust as traditional software
-->(d.) all of these answers
Oversupply is created by - Answer-phantom demand
Demand management includes - Answer-(a.) Flows of capital
(b.) Flows of services
(c.) Flows of products
-->(d.) All of these answers
One type of demand fluctuation is caused by random variation. What is random
variation? - Answer-inventory and production flexibility.
The internal balancing method deals with - Answer-inventory and production flexibility.
Customer relationship management is the art and science of - Answer-positioning
customers to improve the profitability of the organization.
Traditional customer profitability analyses would start with ______ less returns and
allowances (net sales) and subtract the cost of goods sold. - Answer-gross sales
The traditional role of customer service at the interface between marketing and logistics
manifests itself through the ______ dimension of the marketing mix - Answer-place
While interest has traditionally focused more on the overall length of the OTC cycle,
recent attention has been centered on - Answer-variability or consistency of this
process.
