5. A process can be effective without being efficient.
TRUE
Test Bank for
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
Chapter 1-22 though, means minimizing the amount of time customers need to wait in line.
AACSB: Analytical Thinking
Blooms: Understand
Chapter 01 Test Bank Static Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
1. Efficiency means doing the right things to create the most value for the company.
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
FALSE deliver the firm's primary products and services.
Efficiency means doing something at the lowest possible cost. TRUE
2. Effectiveness means doing the right things to create the most value for the company. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
the firm's primary products and services.
TRUE
AACSB: Analytical Thinking
Effectiveness means doing the right things to create the most value for the company. Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
AACSB: Analytical Thinking Topic: What Is Operations and Supply Chain Management?
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. 7. The term "value" refers to the relationship between quality and the price paid by the consumer.
Topic: Efficiency, Effectiveness, and Value
TRUE
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
could refer to this doctor as being efficient but not effective. Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
TRUE AACSB: Analytical Thinking
Blooms: Remember
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
doctor performed the surgery without error. Because the patient died, no value was created. Topic: Efficiency, Effectiveness, and Value
AACSB: Analytical Thinking
Blooms: Analyze
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
Difficulty: 2 Medium the two goals.
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value TRUE
4. A worker can be efficient without being effective. Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
TRUE AACSB: Analytical Thinking
Blooms: Analyze
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
These are different things. Topic: Efficiency, Effectiveness, and Value
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
1-1 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
, 14. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired
9. Central to the concept of operations strategy are the notions of operations focus and trade-offs. by customers.
TRUE TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory cannot excel on all Operations refers to manufacturing, service, and health care processes that are used to transform the resources employed by a firm into
performance measures, its management must devise a focused strategy, to perform a limited set of tasks extremely well. This requires products desired by customers.
trade-offs.
AACSB: Analytical Thinking
AACSB: Analytical Thinking Blooms: Remember
Blooms: Remember Difficulty: 1 Easy
Difficulty: 1 Easy Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field. Topic: What Is Operations and Supply Chain Management?
Topic: Historical Development of Operations and Supply Chain Management
15. "Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service. firm.
FALSE TRUE
OSCM is concerned with the management of the entire system that produces a good or delivers a service. Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Remember
Difficulty: 1 Easy Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? Topic: What Is Operations and Supply Chain Management?
11. OSCM is a functional field of business with clear line management responsibilities. 16. "Supply chain" includes only inbound freight and inventory.
TRUE FALSE
OSCM is a functional field of business with clear line management responsibilities. Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Understand
Difficulty: 1 Easy Difficulty: 2 Medium
Learning Objective: 01-02 Know the potential career opportunities in operations and supply chain management. Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? Topic: What Is Operations and Supply Chain Management?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow. 17. It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the
environment.
FALSE
FALSE
Think of the supply network as a pipeline through which material and information flow.
A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy AACSB: Analytical Thinking
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Blooms: Understand
Topic: What Is Operations and Supply Chain Management? Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management?
13. Supply networks cannot be constructed for every product or service.
FALSE
Networks such as this can be constructed for any product or service.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management?
1-3 1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
,18. Planning is where a firm must determine how anticipated demand will be met with available resources. AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
TRUE Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Topic: What Is Operations and Supply Chain Management?
Planning consists of the processes needed to operate an existing supply chain strategically. Here a firm must determine how
anticipated demand will be met with available resources. 23. Internet technology has made the sharing of reliable real-time information expensive.
AACSB: Analytical Thinking FALSE
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Internet technology has made the sharing of reliable real-time information inexpensive.
Topic: Operations and Supply Chain Processes
AACSB: Analytical Thinking
Blooms: Remember
19. Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will
Difficulty: 1 Easy
be met, planning itself is not considered a supply chain process. Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Topic: What Is Operations and Supply Chain Management?
FALSE
24. Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
Operations and supply chain processes can be conveniently categorized…as planning, sourcing, making, delivering, and returning. scanners, and automatic recognition has had little impact on operations and supply chain management.
AACSB: Analytical Thinking FALSE
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
Topic: Operations and Supply Chain Processes scanners, and automatic recognition has shifted the focus to understanding both what all the information is saying and also how good
are the decisions that can be made using it.
20. The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.
AACSB: Analytical Thinking
Blooms: Remember
FALSE Difficulty: 1 Easy
Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Operations and supply chain processes can be conveniently categorized…as planning, sourcing, making, delivering, and returning. Topic: What Is Operations and Supply Chain Management?
AACSB: Analytical Thinking 25. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it
Blooms: Understand more difficult to understand what all the information is saying.
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes FALSE
21. All managers should understand the basic principles that guide the design of transformation processes. Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
scanners, and automatic recognition has shifted the focus to understanding both what all the information is saying and also how good
TRUE are the decisions that can be made using it.
All managers should understand the basic principles that guide the design of transformation processes. AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy
AACSB: Analytical Thinking Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Blooms: Remember Topic: What Is Operations and Supply Chain Management?
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? 26. Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.
22. Operations and supply management changes constantly because of the dynamic nature of competing in global business and the FALSE
constant evolution of information technology.
Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, delivering, and returning.
TRUE
AACSB: Analytical Thinking
Blooms: Remember
The field of operations and supply management is ever changing due to the dynamic nature of competing in global business and the Difficulty: 2 Medium
constant evolution of information technology. Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes
1-5 1-6
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
, 27. A major aspect of planning involves developing a set of metrics to monitor the supply chain. 31. Service innovations can be patented.
TRUE FALSE
A major aspect of planning is developing a set of metrics to monitor the supply chain so that it is efficient and delivers high quality A service innovation, unlike a product innovation, cannot be patented.
and value to customers.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Understand
Difficulty: 1 Easy Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes Topic: Differences between Services and Goods
32. Services are homogeneous.
28. Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve
support for customers who have problems with the product. FALSE
FALSE There are five essential differences between services and goods. One of these is that services are inherently
heterogeneous.
Returning involves the processes for receiving worn-out, defective, and excess products back from customers and support for AACSB: Analytical Thinking
customers who have problems with delivered products. Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
AACSB: Analytical Thinking Topic: Differences between Services and Goods
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). 33. Services are defined and evaluated as a package of features that affect the five senses.
Topic: Operations and Supply Chain Processes
TRUE
29. Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.
The specifications of a service are defined and evaluated as a package of features that affect the five senses.
FALSE
AACSB: Analytical Thinking
Delivering is also referred to as logistics processes. Carriers are picked to move products to warehouses and customers, coordinate and Blooms: Remember
Difficulty: 1 Easy
schedule the movement of goods and information through the supply network, develop and operate a network of warehouses, and run
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
the information systems that manage the receipt of orders from customers and invoicing systems to collect payments from customers. Topic: Differences between Services and Goods
AACSB: Analytical Thinking
34. Automobiles and appliances are classified as "pure goods."
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). FALSE
Topic: Operations and Supply Chain Processes
In Exhibit 1.4, automobiles and appliances are classified as "core goods."
30. Services are intangible processes that cannot be weighed or measured. AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 2 Medium
TRUE Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Differences between Services and Goods
There are five essential differences between services and goods. The first is that a service is an intangible process that cannot be
weighed or measured, whereas a good is a tangible output of a process that has physical dimensions. 35. Core service providers integrate tangible goods into their product.
AACSB: Analytical Thinking TRUE
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Core service providers must integrate tangible goods.
Topic: Differences between Services and Goods
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Differences between Services and Goods
1-7 1-8
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
TRUE
Test Bank for
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
Chapter 1-22 though, means minimizing the amount of time customers need to wait in line.
AACSB: Analytical Thinking
Blooms: Understand
Chapter 01 Test Bank Static Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
1. Efficiency means doing the right things to create the most value for the company.
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
FALSE deliver the firm's primary products and services.
Efficiency means doing something at the lowest possible cost. TRUE
2. Effectiveness means doing the right things to create the most value for the company. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
the firm's primary products and services.
TRUE
AACSB: Analytical Thinking
Effectiveness means doing the right things to create the most value for the company. Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
AACSB: Analytical Thinking Topic: What Is Operations and Supply Chain Management?
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. 7. The term "value" refers to the relationship between quality and the price paid by the consumer.
Topic: Efficiency, Effectiveness, and Value
TRUE
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
could refer to this doctor as being efficient but not effective. Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
TRUE AACSB: Analytical Thinking
Blooms: Remember
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
doctor performed the surgery without error. Because the patient died, no value was created. Topic: Efficiency, Effectiveness, and Value
AACSB: Analytical Thinking
Blooms: Analyze
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
Difficulty: 2 Medium the two goals.
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value TRUE
4. A worker can be efficient without being effective. Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
TRUE AACSB: Analytical Thinking
Blooms: Analyze
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
These are different things. Topic: Efficiency, Effectiveness, and Value
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
1-1 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
, 14. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired
9. Central to the concept of operations strategy are the notions of operations focus and trade-offs. by customers.
TRUE TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory cannot excel on all Operations refers to manufacturing, service, and health care processes that are used to transform the resources employed by a firm into
performance measures, its management must devise a focused strategy, to perform a limited set of tasks extremely well. This requires products desired by customers.
trade-offs.
AACSB: Analytical Thinking
AACSB: Analytical Thinking Blooms: Remember
Blooms: Remember Difficulty: 1 Easy
Difficulty: 1 Easy Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field. Topic: What Is Operations and Supply Chain Management?
Topic: Historical Development of Operations and Supply Chain Management
15. "Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service. firm.
FALSE TRUE
OSCM is concerned with the management of the entire system that produces a good or delivers a service. Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Remember
Difficulty: 1 Easy Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? Topic: What Is Operations and Supply Chain Management?
11. OSCM is a functional field of business with clear line management responsibilities. 16. "Supply chain" includes only inbound freight and inventory.
TRUE FALSE
OSCM is a functional field of business with clear line management responsibilities. Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Understand
Difficulty: 1 Easy Difficulty: 2 Medium
Learning Objective: 01-02 Know the potential career opportunities in operations and supply chain management. Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? Topic: What Is Operations and Supply Chain Management?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow. 17. It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the
environment.
FALSE
FALSE
Think of the supply network as a pipeline through which material and information flow.
A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy AACSB: Analytical Thinking
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Blooms: Understand
Topic: What Is Operations and Supply Chain Management? Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management?
13. Supply networks cannot be constructed for every product or service.
FALSE
Networks such as this can be constructed for any product or service.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management?
1-3 1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
,18. Planning is where a firm must determine how anticipated demand will be met with available resources. AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
TRUE Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Topic: What Is Operations and Supply Chain Management?
Planning consists of the processes needed to operate an existing supply chain strategically. Here a firm must determine how
anticipated demand will be met with available resources. 23. Internet technology has made the sharing of reliable real-time information expensive.
AACSB: Analytical Thinking FALSE
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Internet technology has made the sharing of reliable real-time information inexpensive.
Topic: Operations and Supply Chain Processes
AACSB: Analytical Thinking
Blooms: Remember
19. Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will
Difficulty: 1 Easy
be met, planning itself is not considered a supply chain process. Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Topic: What Is Operations and Supply Chain Management?
FALSE
24. Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
Operations and supply chain processes can be conveniently categorized…as planning, sourcing, making, delivering, and returning. scanners, and automatic recognition has had little impact on operations and supply chain management.
AACSB: Analytical Thinking FALSE
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
Topic: Operations and Supply Chain Processes scanners, and automatic recognition has shifted the focus to understanding both what all the information is saying and also how good
are the decisions that can be made using it.
20. The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.
AACSB: Analytical Thinking
Blooms: Remember
FALSE Difficulty: 1 Easy
Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Operations and supply chain processes can be conveniently categorized…as planning, sourcing, making, delivering, and returning. Topic: What Is Operations and Supply Chain Management?
AACSB: Analytical Thinking 25. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it
Blooms: Understand more difficult to understand what all the information is saying.
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes FALSE
21. All managers should understand the basic principles that guide the design of transformation processes. Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code
scanners, and automatic recognition has shifted the focus to understanding both what all the information is saying and also how good
TRUE are the decisions that can be made using it.
All managers should understand the basic principles that guide the design of transformation processes. AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 1 Easy
AACSB: Analytical Thinking Learning Objective: 01-03 Recognize the major concepts that define the operations and supply chain management field (OSCM).
Blooms: Remember Topic: What Is Operations and Supply Chain Management?
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: What Is Operations and Supply Chain Management? 26. Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.
22. Operations and supply management changes constantly because of the dynamic nature of competing in global business and the FALSE
constant evolution of information technology.
Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, delivering, and returning.
TRUE
AACSB: Analytical Thinking
Blooms: Remember
The field of operations and supply management is ever changing due to the dynamic nature of competing in global business and the Difficulty: 2 Medium
constant evolution of information technology. Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes
1-5 1-6
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
, 27. A major aspect of planning involves developing a set of metrics to monitor the supply chain. 31. Service innovations can be patented.
TRUE FALSE
A major aspect of planning is developing a set of metrics to monitor the supply chain so that it is efficient and delivers high quality A service innovation, unlike a product innovation, cannot be patented.
and value to customers.
AACSB: Analytical Thinking AACSB: Analytical Thinking
Blooms: Remember Blooms: Understand
Difficulty: 1 Easy Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Operations and Supply Chain Processes Topic: Differences between Services and Goods
32. Services are homogeneous.
28. Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve
support for customers who have problems with the product. FALSE
FALSE There are five essential differences between services and goods. One of these is that services are inherently
heterogeneous.
Returning involves the processes for receiving worn-out, defective, and excess products back from customers and support for AACSB: Analytical Thinking
customers who have problems with delivered products. Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
AACSB: Analytical Thinking Topic: Differences between Services and Goods
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). 33. Services are defined and evaluated as a package of features that affect the five senses.
Topic: Operations and Supply Chain Processes
TRUE
29. Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.
The specifications of a service are defined and evaluated as a package of features that affect the five senses.
FALSE
AACSB: Analytical Thinking
Delivering is also referred to as logistics processes. Carriers are picked to move products to warehouses and customers, coordinate and Blooms: Remember
Difficulty: 1 Easy
schedule the movement of goods and information through the supply network, develop and operate a network of warehouses, and run
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
the information systems that manage the receipt of orders from customers and invoicing systems to collect payments from customers. Topic: Differences between Services and Goods
AACSB: Analytical Thinking
34. Automobiles and appliances are classified as "pure goods."
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). FALSE
Topic: Operations and Supply Chain Processes
In Exhibit 1.4, automobiles and appliances are classified as "core goods."
30. Services are intangible processes that cannot be weighed or measured. AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 2 Medium
TRUE Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Differences between Services and Goods
There are five essential differences between services and goods. The first is that a service is an intangible process that cannot be
weighed or measured, whereas a good is a tangible output of a process that has physical dimensions. 35. Core service providers integrate tangible goods into their product.
AACSB: Analytical Thinking TRUE
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM). Core service providers must integrate tangible goods.
Topic: Differences between Services and Goods
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Topic: Differences between Services and Goods
1-7 1-8
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education. Education.
