QUESTIONS WITH VERIFIED ANSWERS [
GRADED A+]
ABS - ✔✔Returns the absolute value of a number.
ADDMONTHS - ✔✔Add a specified number of months to a date.
ADDYEARS - ✔✔Add a specified number of years to a date.
©morren2024/2025.Year published 2025.
,AGENTS - ✔✔Calculates the number of agents required to service a
given number of calls and meet the service level agreement.
AGENTSB - ✔✔Calculates the number of agents required to handle the
busy-period call traffic, given a percentage of calls that might receive a
busy tone.
AND - ✔✔Enter several conditions and the AND function tests to see if
all conditions are met.
x[ALL:y] - ✔✔Flags where all members are populated with a checkmark
(used with Boolean format).
©morren2024/2025.Year published 2025.
, x[ANY:y] - ✔✔Flags where any members are populated with a
checkmark (used with Boolean format).
ANSWERTIME - ✔✔Calculates the minimum waiting time for which the
service level agreement can be maintained.
ARRIVALRATE - ✔✔Calculates the arrival rate of calls that can be
received while guaranteeing the service level agreement.
x[AVERAGE:y] - ✔✔Calculates the average for a specified range of
values.
AVGDURATION - ✔✔Calculates the average duration of calls that are
answered while guaranteeing the service level agreement.
©morren2024/2025.Year published 2025.