I
,OP3705 Assignment 2 (COMPLETE ANSWERS) Semeste
1 2025 - DUE April 2025; 100% TRUSTED Comple
MULTIPLE CHOICE,ASSURED EXCELLENCE
CASE STUDY: Read the following case study carefully and
answer the questions that follow. BlueSkies Airlines made a
breakthrough in the airline industry, known for poor customer
service and disgruntled employees. The low-cost airline entered
the market in 2012 and has managed to survive competition
from major airlines. As BlueSkies grew and changed, a culture
shift occurred. Some processes became outdated, prompting a
critical need to proactively investigate the airline’s strengths,
weaknesses, and areas needing transformation to prepare for
the future. This led to a partnership between BlueSkies Airlines
and OD Consulting Ltd. The CEO of BlueSkies sought an outside
perspective from the OD team to help identify what was
working well and what could be changed. The organisational
culture at BlueSkies embraces change; thus, all employees
within the company supported the decision to improve
continuously. Once the project sponsor was approved, the OD
team met with key stakeholders to develop a comprehensive
contract outlining the scope of work and to establish clear roles
and expectations. After the sponsor and the OD team agreed,
the planning of this large-scale intervention began. One
decision in the project's planning phase was to utilise a familiar
tool to gain feedback from BlueSkies crew members. The
Organizational Culture Assessment Instrument, interviews, and
, focus groups with all departments were used to gain insight into
the perceived strengths and weaknesses. Collecting and
analysing the data was the first step in the change process. In
addition, the OD consultant facilitated intensive weekly
meetings for the first month to develop and execute an
extensive action plan. Crew members were nominated to help
implement changes to improve performance based on the
feedback from the data collection. QUESTION 1 Discuss general
model of planned change in a structured framework that
organisations use to facilitate organisational development (OD)
interventionss. Substantiate your answer with relevant
examples from the case study. (10) QUESTION 2 Briefly
distinguish between the four different intervention types and
discuss the most appropriate intervention for addressing the
problems at BlueSkies Airlines. Substantiate your answer with
relevant examples from the case study. (10) QUESTION 3 The
diversity of practical advice for managing change can be
organised into five (5) major activities or elements. Identify and
discuss the five key elements or steps you would propose to
BlueSkies Airlines to ensure the change process is effectively
managed. (10) QUESTION 4 Discuss the five institutionalisation
processes that can directly affect the degree to which OD
interventions are institutionalised at BlueSkies Airlines. (10)
TECHNICAL ASPECTS A further ten (10) marks are awarded for
the technical presentation of your assignment. (10)
QUESTION 1: General Model of Planned Change
,OP3705 Assignment 2 (COMPLETE ANSWERS) Semeste
1 2025 - DUE April 2025; 100% TRUSTED Comple
MULTIPLE CHOICE,ASSURED EXCELLENCE
CASE STUDY: Read the following case study carefully and
answer the questions that follow. BlueSkies Airlines made a
breakthrough in the airline industry, known for poor customer
service and disgruntled employees. The low-cost airline entered
the market in 2012 and has managed to survive competition
from major airlines. As BlueSkies grew and changed, a culture
shift occurred. Some processes became outdated, prompting a
critical need to proactively investigate the airline’s strengths,
weaknesses, and areas needing transformation to prepare for
the future. This led to a partnership between BlueSkies Airlines
and OD Consulting Ltd. The CEO of BlueSkies sought an outside
perspective from the OD team to help identify what was
working well and what could be changed. The organisational
culture at BlueSkies embraces change; thus, all employees
within the company supported the decision to improve
continuously. Once the project sponsor was approved, the OD
team met with key stakeholders to develop a comprehensive
contract outlining the scope of work and to establish clear roles
and expectations. After the sponsor and the OD team agreed,
the planning of this large-scale intervention began. One
decision in the project's planning phase was to utilise a familiar
tool to gain feedback from BlueSkies crew members. The
Organizational Culture Assessment Instrument, interviews, and
, focus groups with all departments were used to gain insight into
the perceived strengths and weaknesses. Collecting and
analysing the data was the first step in the change process. In
addition, the OD consultant facilitated intensive weekly
meetings for the first month to develop and execute an
extensive action plan. Crew members were nominated to help
implement changes to improve performance based on the
feedback from the data collection. QUESTION 1 Discuss general
model of planned change in a structured framework that
organisations use to facilitate organisational development (OD)
interventionss. Substantiate your answer with relevant
examples from the case study. (10) QUESTION 2 Briefly
distinguish between the four different intervention types and
discuss the most appropriate intervention for addressing the
problems at BlueSkies Airlines. Substantiate your answer with
relevant examples from the case study. (10) QUESTION 3 The
diversity of practical advice for managing change can be
organised into five (5) major activities or elements. Identify and
discuss the five key elements or steps you would propose to
BlueSkies Airlines to ensure the change process is effectively
managed. (10) QUESTION 4 Discuss the five institutionalisation
processes that can directly affect the degree to which OD
interventions are institutionalised at BlueSkies Airlines. (10)
TECHNICAL ASPECTS A further ten (10) marks are awarded for
the technical presentation of your assignment. (10)
QUESTION 1: General Model of Planned Change
