DEVOTED HEALTH AGENT CERTIFICATION
EXAM QUESTIONS AND ANSWERS
What kinds of incidents need to be reported to UnitedHealthcare by an agent?
ANSWER only the official and informal marketing/sales events. (Incorrect)
Agent Jeff discovers the customer lacks an email address while working with
them to finish an enrollment application utilizing LEAN. What ought Jeff to do?
ANSWER Any fields asking for a customer's email address should be left
empty.
Between October 15 and December 7, which election period takes place?
ANSWER: Annual Election Period for AEP
Agent Kim is hosting what has been marketed as an educational event. At an
educational event, what kinds of activities are allowed? ANSWER acquiring
scope of appointment forms, setting up one-on-one marketing appointments,
and displaying and delivering lead and business cards.
In order to speak with a customer about Medicare Advantage Plans, Kira has
made an appointment and acquired a Scope of Appointment (SOA) document.
The consumer's Medicare-eligible friend is there to listen to your presentation
when she shows up for the appointment. What ought Kira to do? ANSWER
Kira has to ask the customer's friend to fill out a SOA before she can begin the
appointment with both customers.
Which of these is made possible by educational events? ANSWER Give
unbiased information regarding the Medicare program, wellness, and/or health
improvement.
When customer Mrs. Rose discovers that the offered MA Plan has a star rating
of two stars, how should agent Erin react? ANSWER That the proposal has
been rated as "Below Average" is something Erin ought to inform Mrs. Rose.
EXAM QUESTIONS AND ANSWERS
What kinds of incidents need to be reported to UnitedHealthcare by an agent?
ANSWER only the official and informal marketing/sales events. (Incorrect)
Agent Jeff discovers the customer lacks an email address while working with
them to finish an enrollment application utilizing LEAN. What ought Jeff to do?
ANSWER Any fields asking for a customer's email address should be left
empty.
Between October 15 and December 7, which election period takes place?
ANSWER: Annual Election Period for AEP
Agent Kim is hosting what has been marketed as an educational event. At an
educational event, what kinds of activities are allowed? ANSWER acquiring
scope of appointment forms, setting up one-on-one marketing appointments,
and displaying and delivering lead and business cards.
In order to speak with a customer about Medicare Advantage Plans, Kira has
made an appointment and acquired a Scope of Appointment (SOA) document.
The consumer's Medicare-eligible friend is there to listen to your presentation
when she shows up for the appointment. What ought Kira to do? ANSWER
Kira has to ask the customer's friend to fill out a SOA before she can begin the
appointment with both customers.
Which of these is made possible by educational events? ANSWER Give
unbiased information regarding the Medicare program, wellness, and/or health
improvement.
When customer Mrs. Rose discovers that the offered MA Plan has a star rating
of two stars, how should agent Erin react? ANSWER That the proposal has
been rated as "Below Average" is something Erin ought to inform Mrs. Rose.
