CPI Instructor Certification Test
Questions and Correct Answers/ Latest
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Questioning
Ans: Downplay, stick to the topic, set limits
Two type of Questions
Ans: Challenging and Informational
What to do when refusing
Ans: set limits
What is the response to intimidation
Ans: Take it seriously, seek assistance
What is the response to Release
, 2 | Page
Ans: allow venting, remove the audience
What is the response to tension reduction
Ans: build therapeutic rapport
What are the characteristics of a team leader?
Ans: First on the scene, Confident and Competent, Best Rapport
What is the purpose of a team
Ans: Safety, Professionalism, Litigation
What is the Staff Approach to Anxiety?
Ans: Supportive
What is the Staff Approach to Defensive?