SIX SIGMA BLACK BELT STUDY GUIDE QUESTIONS AND ACCURATE ANSWERS
2024/2025 | VERIFIED
What's Contained on the Charter? - ✔️✔️Problem Description, Scope, Project Goals, Customer Benefits,
Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? - ✔️✔️Lean, DMAIIC, DMADV
What is used to set Specification Limits? - ✔️✔️Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? - ✔️✔️Activity
Flowchart: displays complexity & decision points in a process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions. Clarifies roles
and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. - ✔️✔️Define: Business case/problem to be addressed and how,
Measure: Establish a baseline, Analyze: Identify root cause and confirm with data, Improve/Innovate:
Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? - ✔️✔️Marketing strategy that divides broad target market into subsets
that have common needs and priorities.
What's the difference between proactive and reactive VOC? - ✔️✔️Reactive: Information comes to you
whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
CTQ's are derived from what? - ✔️✔️Customer specifications/requirements used to create a CTQ tree
to translate broad requirements into specific requirements.
VOC.
, What's a Stakeholder's Analysis? - ✔️✔️Identification of individuals/groups that affect or are affected
by a proposed action, and sorting them according to their impact on the action and the impact the
action will have on them.
What's the difference between a SIPOC and a Process Flow Map? - ✔️✔️A SIPOC is high level process
map which takes suppliers, inputs, outputs, and customers into account. A Process Flow Map is detailed
flow diagram of the process that drills further detail.
What's an Affinity Diagram? - ✔️✔️A tool that gathers large amounts of language data (ideas, opinions,
issues) and organizes them into groups based on their natural relationships. Often used to group ideas
generated by brainstorming.
What do Lean Principles focus on? - ✔️✔️Eliminating waste
Why do we need a Charter? - ✔️✔️Clarify expectations of team, Keep team aligned with organization,
Keep team within scope- "scope creep", Gives authorization to work on project
What's the Kano Model? - ✔️✔️Method of obtaining VOC. It charts customer satisfaction vs presence
of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? - ✔️✔️OO'SMART (owned by you,
output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma? - ✔️✔️Methodology used to attack process variability in order to eliminate defects.
Ruthless/relentless identification and elimination of sources of variation for positive business impact.
What are the objectives during the Define Phase? - ✔️✔️Develop the business case, scope, and charter
How do I calculate Sigma? - ✔️✔️Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? - ✔️✔️Fishbone diagram (cause and effect,
Ishikawa)
2024/2025 | VERIFIED
What's Contained on the Charter? - ✔️✔️Problem Description, Scope, Project Goals, Customer Benefits,
Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? - ✔️✔️Lean, DMAIIC, DMADV
What is used to set Specification Limits? - ✔️✔️Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? - ✔️✔️Activity
Flowchart: displays complexity & decision points in a process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions. Clarifies roles
and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. - ✔️✔️Define: Business case/problem to be addressed and how,
Measure: Establish a baseline, Analyze: Identify root cause and confirm with data, Improve/Innovate:
Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? - ✔️✔️Marketing strategy that divides broad target market into subsets
that have common needs and priorities.
What's the difference between proactive and reactive VOC? - ✔️✔️Reactive: Information comes to you
whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
CTQ's are derived from what? - ✔️✔️Customer specifications/requirements used to create a CTQ tree
to translate broad requirements into specific requirements.
VOC.
, What's a Stakeholder's Analysis? - ✔️✔️Identification of individuals/groups that affect or are affected
by a proposed action, and sorting them according to their impact on the action and the impact the
action will have on them.
What's the difference between a SIPOC and a Process Flow Map? - ✔️✔️A SIPOC is high level process
map which takes suppliers, inputs, outputs, and customers into account. A Process Flow Map is detailed
flow diagram of the process that drills further detail.
What's an Affinity Diagram? - ✔️✔️A tool that gathers large amounts of language data (ideas, opinions,
issues) and organizes them into groups based on their natural relationships. Often used to group ideas
generated by brainstorming.
What do Lean Principles focus on? - ✔️✔️Eliminating waste
Why do we need a Charter? - ✔️✔️Clarify expectations of team, Keep team aligned with organization,
Keep team within scope- "scope creep", Gives authorization to work on project
What's the Kano Model? - ✔️✔️Method of obtaining VOC. It charts customer satisfaction vs presence
of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? - ✔️✔️OO'SMART (owned by you,
output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma? - ✔️✔️Methodology used to attack process variability in order to eliminate defects.
Ruthless/relentless identification and elimination of sources of variation for positive business impact.
What are the objectives during the Define Phase? - ✔️✔️Develop the business case, scope, and charter
How do I calculate Sigma? - ✔️✔️Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? - ✔️✔️Fishbone diagram (cause and effect,
Ishikawa)
