OPERATIONS MANAGEMENT STUDY GUIDE EXAM QUESTIONS
WITH ANSWERS 2025/2026 GRADED A+
Order Qualifier - Order qualifier refers to the demonstrated level of performance of an
order winner that is required for a firm to do business in a particular market segment.
Machine Productivity - Machine productivity is a measure where the denominator is the
number of machines.
Multifactor productivity - An index of the output provided by more than one of the
resources used in production.
Labour productivity - In Canadian business, it has improved by an average of 3.1
percent annually over the past four decades.
Comparative cost advantages - China and India have these advantages over Canada
and the U.S.
Regional trading blocs - NAFTA and the EU further change the competitive landscape in
both services and manufacturing.
Nationalization - A political risk in which a government may take over a firm's assets
without paying compensation.
Operations strategy - A pattern of decisions and investments over time that develop a
competitive advantage.
Operations management - Part of a production system that can be described as
Organization: inputs-processes-outputs.
Inputs to a production system - Include capital, materials, and human resources.
Customer participation - A special type of input to a production system.
Service jobs - The share of the workforce in service jobs in countries such as Canada,
France, Britain, Japan, and the United States is well above 60 percent.
Productivity measures - Multifactor measures of productivity must convert the quantities
being measured to a common unit of measure such as dollars.
Service sector productivity - In countries such as Canada, the United States, Japan, and
Germany, productivity gains in the service sector have tended to lag gains in labour
productivity in manufacturing.
Technologies for competitiveness - Keypunch cards are least likely to help companies
improve their competitiveness.
, Responsibility of operations - Transform inputs into new products and services.
Fundamental skill areas for operations managers - Quantitative analysis, knowledge of
information systems, and understanding of international business.
Operations management view - A system wherein inputs pass through one or more
operations and are transformed into outputs (goods or services).
Global Strategy - One effective global strategy is strategic alliances.
Market Segments - One factor used to determine market segments is psychological
factors.
Flexibility - Flexibility is a possible competitive priority.
Functions within an Organization - Functions within an organization are characterized
by having their own knowledge and skill areas, primary responsibilities, processes, and
decision domains.
Multifactor Productivity - Multifactor productivity measures are determined by measuring
more than one of the input resources used to produce outputs.
Support Processes - Support processes provide key resources, capabilities, or other
inputs that allow the core processes to function.
Customer Benefit Bundle - Customer benefit bundle consists of a core good and/or
service and a set of peripheral goods and services.
Lead Time - Lead time is the elapsed time between the receipt of a customer order and
filling it.
Effectiveness of operations management - Can be made more effective by coordinating
all activities related to operations, directly or indirectly, both within and outside the
organization.
Global competition - Is putting additional pressures on operations managers.
Competitive priorities - Define the dimensions on which the firm should excel with its
products or services.
High-performance design quality - Focus on superior design rather than consistency.
Volume flexibility - Ability to adapt production volume easily.
Customization - Tailoring products to meet specific customer needs.
WITH ANSWERS 2025/2026 GRADED A+
Order Qualifier - Order qualifier refers to the demonstrated level of performance of an
order winner that is required for a firm to do business in a particular market segment.
Machine Productivity - Machine productivity is a measure where the denominator is the
number of machines.
Multifactor productivity - An index of the output provided by more than one of the
resources used in production.
Labour productivity - In Canadian business, it has improved by an average of 3.1
percent annually over the past four decades.
Comparative cost advantages - China and India have these advantages over Canada
and the U.S.
Regional trading blocs - NAFTA and the EU further change the competitive landscape in
both services and manufacturing.
Nationalization - A political risk in which a government may take over a firm's assets
without paying compensation.
Operations strategy - A pattern of decisions and investments over time that develop a
competitive advantage.
Operations management - Part of a production system that can be described as
Organization: inputs-processes-outputs.
Inputs to a production system - Include capital, materials, and human resources.
Customer participation - A special type of input to a production system.
Service jobs - The share of the workforce in service jobs in countries such as Canada,
France, Britain, Japan, and the United States is well above 60 percent.
Productivity measures - Multifactor measures of productivity must convert the quantities
being measured to a common unit of measure such as dollars.
Service sector productivity - In countries such as Canada, the United States, Japan, and
Germany, productivity gains in the service sector have tended to lag gains in labour
productivity in manufacturing.
Technologies for competitiveness - Keypunch cards are least likely to help companies
improve their competitiveness.
, Responsibility of operations - Transform inputs into new products and services.
Fundamental skill areas for operations managers - Quantitative analysis, knowledge of
information systems, and understanding of international business.
Operations management view - A system wherein inputs pass through one or more
operations and are transformed into outputs (goods or services).
Global Strategy - One effective global strategy is strategic alliances.
Market Segments - One factor used to determine market segments is psychological
factors.
Flexibility - Flexibility is a possible competitive priority.
Functions within an Organization - Functions within an organization are characterized
by having their own knowledge and skill areas, primary responsibilities, processes, and
decision domains.
Multifactor Productivity - Multifactor productivity measures are determined by measuring
more than one of the input resources used to produce outputs.
Support Processes - Support processes provide key resources, capabilities, or other
inputs that allow the core processes to function.
Customer Benefit Bundle - Customer benefit bundle consists of a core good and/or
service and a set of peripheral goods and services.
Lead Time - Lead time is the elapsed time between the receipt of a customer order and
filling it.
Effectiveness of operations management - Can be made more effective by coordinating
all activities related to operations, directly or indirectly, both within and outside the
organization.
Global competition - Is putting additional pressures on operations managers.
Competitive priorities - Define the dimensions on which the firm should excel with its
products or services.
High-performance design quality - Focus on superior design rather than consistency.
Volume flexibility - Ability to adapt production volume easily.
Customization - Tailoring products to meet specific customer needs.
