all key terms/ theories
at a glance; perfect for
recap before the exam
organisational psychology
mindmaps
@TilburgUniversity | by Laura C | ‘2025
,Work-related attitudes
the cognitive component
beliefs or perceptions
attitudes are evaluative statements— the three
either favourable or unfavourable—
components of the affective component
about objects, people, or events; they the "ABCs of attitudes"
attitudes emotional reactions
reflect how we feel about something
the behavioural component
the intention to act
the importance of the conflicting elements
cognitive dissonance,
the desire to reduce
contradictions individuals might
dissonance depends on three the perceived control over the situation
perceive between their attitudes and
their behaviour factors
the rewards associated with the behaviour
organizational commitment- an emotional attachment
job satisfaction refers to a positive employee with strong organizational
organizational
feeling about a job based on commitment identifies with his or
evaluating its characteristics her organization and its goals and
commitment
belief in the company's values
wishes to remain a member
,Work-related attitudes
employee engagement is an
perceived organizational support employee’s involvement with,
(POS) is the degree to which satisfaction with, and enthusiasm for job performance
employees believe that the the work they do
organization values their
contributions and cares about their organizational
well-being citizenship behaviour
power distance is the degree to
which people in a country accept outcomes of job (OCB)
that power in institutions and satisfaction
job satisfaction—a positive feeling organizations is distributed
unequally customer satisfaction
about a job resulting from an
evaluation of its characteristics
life satisfaction
single global rating
measuring job satisfaction respondents answer a single question
summation of job facets
respondents rate specific job elements (e.g., type of work, pay,
promotion opportunities, relationships) on standardized scales
job conditions
personality
positive core self-evaluation (CSE)—those confident in
causes of job satisfaction their inner worth and abilities
corporate social responsibility
pay/ salary (CSR)—an organization’s voluntary
efforts to benefit society or the
environment
corporate social responsibility (CSR)
, Work-related attitudes
exit: actively seeking to leave
the organization
voice: actively and constructively
working to improve conditions
loyalty: passively waiting for
responses to disatisfaction improvements, defending the
organization externally, and trusting
leadership to resolve issues
neglect: passively allowing conditions
to worsen through absenteeism,
lateness, reduced effort, or increased
errors
job dissatisfaction
counterproductive work behaviour (CWB) includes factors
destructive actions such as substance abuse, stealing,
influencing personality traits
gossiping, absenteeism, and tardiness, which harm
CWB like low agreeableness, high neuroticism, low
organizations
conscientiousness, and external locus of control
abusive supervision
at a glance; perfect for
recap before the exam
organisational psychology
mindmaps
@TilburgUniversity | by Laura C | ‘2025
,Work-related attitudes
the cognitive component
beliefs or perceptions
attitudes are evaluative statements— the three
either favourable or unfavourable—
components of the affective component
about objects, people, or events; they the "ABCs of attitudes"
attitudes emotional reactions
reflect how we feel about something
the behavioural component
the intention to act
the importance of the conflicting elements
cognitive dissonance,
the desire to reduce
contradictions individuals might
dissonance depends on three the perceived control over the situation
perceive between their attitudes and
their behaviour factors
the rewards associated with the behaviour
organizational commitment- an emotional attachment
job satisfaction refers to a positive employee with strong organizational
organizational
feeling about a job based on commitment identifies with his or
evaluating its characteristics her organization and its goals and
commitment
belief in the company's values
wishes to remain a member
,Work-related attitudes
employee engagement is an
perceived organizational support employee’s involvement with,
(POS) is the degree to which satisfaction with, and enthusiasm for job performance
employees believe that the the work they do
organization values their
contributions and cares about their organizational
well-being citizenship behaviour
power distance is the degree to
which people in a country accept outcomes of job (OCB)
that power in institutions and satisfaction
job satisfaction—a positive feeling organizations is distributed
unequally customer satisfaction
about a job resulting from an
evaluation of its characteristics
life satisfaction
single global rating
measuring job satisfaction respondents answer a single question
summation of job facets
respondents rate specific job elements (e.g., type of work, pay,
promotion opportunities, relationships) on standardized scales
job conditions
personality
positive core self-evaluation (CSE)—those confident in
causes of job satisfaction their inner worth and abilities
corporate social responsibility
pay/ salary (CSR)—an organization’s voluntary
efforts to benefit society or the
environment
corporate social responsibility (CSR)
, Work-related attitudes
exit: actively seeking to leave
the organization
voice: actively and constructively
working to improve conditions
loyalty: passively waiting for
responses to disatisfaction improvements, defending the
organization externally, and trusting
leadership to resolve issues
neglect: passively allowing conditions
to worsen through absenteeism,
lateness, reduced effort, or increased
errors
job dissatisfaction
counterproductive work behaviour (CWB) includes factors
destructive actions such as substance abuse, stealing,
influencing personality traits
gossiping, absenteeism, and tardiness, which harm
CWB like low agreeableness, high neuroticism, low
organizations
conscientiousness, and external locus of control
abusive supervision
