FLETC BOP Final questions with
complete solutions
Intervene, take responsibility for resolving the situation,
Get both sides of the story - correct answer ✔✔What responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - correct answer ✔✔What are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - correct answer ✔✔Your overall body language makes a big difference
and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - correct answer ✔✔What to techniques is involved in responding
During the convo - correct answer ✔✔When does paraphrasing occur?
At the end of the conversation - correct answer ✔✔When does summarizing occur?
Rephrasing the message in your own words - correct answer ✔✔What is paraphrasing?
Deals with emotions - correct answer ✔✔What is reflecting?
, Way to go about getting information from someone - correct answer ✔✔What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - correct answer
✔✔What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other party for
clarification - correct answer ✔✔What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - correct answer ✔✔What are the steps on how to obtain closure?
How a person typically ask and interacts with others - correct answer ✔✔What are behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - correct answer ✔✔What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards authority - correct answer
✔✔Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from being flooded
by extreme negative emotions often unstable and unreliable and exhibits exceptionally poor judgment in
problem-solving predatory inmates focus on the weak - correct answer ✔✔Describe a weak inmate.
complete solutions
Intervene, take responsibility for resolving the situation,
Get both sides of the story - correct answer ✔✔What responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - correct answer ✔✔What are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - correct answer ✔✔Your overall body language makes a big difference
and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - correct answer ✔✔What to techniques is involved in responding
During the convo - correct answer ✔✔When does paraphrasing occur?
At the end of the conversation - correct answer ✔✔When does summarizing occur?
Rephrasing the message in your own words - correct answer ✔✔What is paraphrasing?
Deals with emotions - correct answer ✔✔What is reflecting?
, Way to go about getting information from someone - correct answer ✔✔What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - correct answer
✔✔What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other party for
clarification - correct answer ✔✔What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - correct answer ✔✔What are the steps on how to obtain closure?
How a person typically ask and interacts with others - correct answer ✔✔What are behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - correct answer ✔✔What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards authority - correct answer
✔✔Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from being flooded
by extreme negative emotions often unstable and unreliable and exhibits exceptionally poor judgment in
problem-solving predatory inmates focus on the weak - correct answer ✔✔Describe a weak inmate.
