©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
HFT 4253 Exam 3 Questions With Correct
Answers 100% Verified.
What would be the impact of an FOM instituting an effective up-sell program in a hotel? -
Answer✔Increased levels of room revenue
In a hotel, when does one day end and the next day begin? - Answer✔When the night auditor
begins the night audit
Group room rates for a specific time period are usually - Answer✔Higher than transient rates
Which tourism-related industry first developed the concept of yield management? -
Answer✔Airline industry
Property Management System (PMS) - Answer✔The industry term for the computerized system
used to record guest reservations, financial information, and other data related to the
operation of a hotel's front office
Central Reservation System (CRS) - Answer✔the industry term for the computerized program
used to record guest room reservations
Night Auditor - Answer✔the individual who performs the daily review of all the financial
transactions with hotel guests recorded by the front office; backs up the electronic data
maintained by a hotel's front office
Rack rate - Answer✔the rate at which a room is sold when no discounts are offered to the
room's buyer
Front Office Manager (FOM) - Answer✔The individual in a hotel responsible for managing the
front-office staff, room reservations, guest services, and the night audit
Back-Up System - Answer✔redundant hardware and/or software operated in parallel to the
system it serves; used in times of failure or power outages
Night Audit - Answer✔the process of reviewing for accuracy and completeness the accounting
transactions from one day to conclude or "close" that day's sales information in preparation for
recording the transactions of the next day
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Folio Balance - Answer✔detailed list of a hotel guest's room charges as well as other charges
authorized by the guest of legally imposed by the hotel
Front Office Manager Responsibilities - Answer✔PMS and its management; Revenue and
reservation management; Management of Guest Services; Accounting for guests
Sell-Out Period - Answer✔a situation in which all available rooms are sold if the demand is high
enough in a specific area; a period of time in which management must attempt to optimize ADR
Goal of Front Office - Answer✔increase ADR when demand is high, increase occupancy when
demand is low
Walked - Answer✔a situation in which a guest with a reservation is relocated form the reserved
hotel to another hotel because no room was available at the reserved hotel
Corporate Rate - Answer✔the special rate a hotel charges to its typical business travelers
Room Night - Answer✔the number of rooms used times the number of nights they are sold
Registration (Reg) Card - Answer✔a document that provides details such as guests' name,
arrival date, rate to be paid, departure date, and other information related to the guests' stay
Post - Answer✔to enter a guest's charges into the PMS to create a permanent record of the
sale; identify charges to be posted to guests folios/reservations/rooms
PBX - Answer✔"Private Branch Exchange"; the system within the hotel used to process
incoming, internal, or outgoing telephone calls
How is a sales and marketing team best evaluated by a hotel's general manager? - Answer✔By
improvement in objective evaluation measurements
What is the difference between advertising and publicity? - Answer✔Publicity is free
STAR report - Answer✔evaluates a hotel's sales and marketing team's results in relation to
those of other hotels
STAR Report Score - Answer✔Score of 100 means that a hotel is performing exactly at the same
level as the competitive set; Number above 100 means it is performing above the competitive
set; Number below 100 means it is performing below the competitive set
Convention Hotels - Answer✔most important market is group market
CVB - Answer✔convention and visitors bureau; purpose is to promote the city and make people
come and stay in Tallahassee; funded by a hotel occupancy tax
Room Mix - Answer✔The ratio of different room types in a hotel
2
HFT 4253 Exam 3 Questions With Correct
Answers 100% Verified.
What would be the impact of an FOM instituting an effective up-sell program in a hotel? -
Answer✔Increased levels of room revenue
In a hotel, when does one day end and the next day begin? - Answer✔When the night auditor
begins the night audit
Group room rates for a specific time period are usually - Answer✔Higher than transient rates
Which tourism-related industry first developed the concept of yield management? -
Answer✔Airline industry
Property Management System (PMS) - Answer✔The industry term for the computerized system
used to record guest reservations, financial information, and other data related to the
operation of a hotel's front office
Central Reservation System (CRS) - Answer✔the industry term for the computerized program
used to record guest room reservations
Night Auditor - Answer✔the individual who performs the daily review of all the financial
transactions with hotel guests recorded by the front office; backs up the electronic data
maintained by a hotel's front office
Rack rate - Answer✔the rate at which a room is sold when no discounts are offered to the
room's buyer
Front Office Manager (FOM) - Answer✔The individual in a hotel responsible for managing the
front-office staff, room reservations, guest services, and the night audit
Back-Up System - Answer✔redundant hardware and/or software operated in parallel to the
system it serves; used in times of failure or power outages
Night Audit - Answer✔the process of reviewing for accuracy and completeness the accounting
transactions from one day to conclude or "close" that day's sales information in preparation for
recording the transactions of the next day
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Folio Balance - Answer✔detailed list of a hotel guest's room charges as well as other charges
authorized by the guest of legally imposed by the hotel
Front Office Manager Responsibilities - Answer✔PMS and its management; Revenue and
reservation management; Management of Guest Services; Accounting for guests
Sell-Out Period - Answer✔a situation in which all available rooms are sold if the demand is high
enough in a specific area; a period of time in which management must attempt to optimize ADR
Goal of Front Office - Answer✔increase ADR when demand is high, increase occupancy when
demand is low
Walked - Answer✔a situation in which a guest with a reservation is relocated form the reserved
hotel to another hotel because no room was available at the reserved hotel
Corporate Rate - Answer✔the special rate a hotel charges to its typical business travelers
Room Night - Answer✔the number of rooms used times the number of nights they are sold
Registration (Reg) Card - Answer✔a document that provides details such as guests' name,
arrival date, rate to be paid, departure date, and other information related to the guests' stay
Post - Answer✔to enter a guest's charges into the PMS to create a permanent record of the
sale; identify charges to be posted to guests folios/reservations/rooms
PBX - Answer✔"Private Branch Exchange"; the system within the hotel used to process
incoming, internal, or outgoing telephone calls
How is a sales and marketing team best evaluated by a hotel's general manager? - Answer✔By
improvement in objective evaluation measurements
What is the difference between advertising and publicity? - Answer✔Publicity is free
STAR report - Answer✔evaluates a hotel's sales and marketing team's results in relation to
those of other hotels
STAR Report Score - Answer✔Score of 100 means that a hotel is performing exactly at the same
level as the competitive set; Number above 100 means it is performing above the competitive
set; Number below 100 means it is performing below the competitive set
Convention Hotels - Answer✔most important market is group market
CVB - Answer✔convention and visitors bureau; purpose is to promote the city and make people
come and stay in Tallahassee; funded by a hotel occupancy tax
Room Mix - Answer✔The ratio of different room types in a hotel
2
