WGU C182 Introduction to IT Exam Questions and Answers Latest Update 2025 Already Passed
Information Technology - Answers The technology used in creating, maintaining, and making
information accessible.
IT Professional Roles - Answers Administration and Support
System Administrator - Answers Maintains all aspects of the system including hardware, software, and
programming.
Network Administrator - Answers In charge of all aspects of the computer network
Database Administrator - Answers Focuses on the design, development, and support of database
management systems (DBMSs).
Security Administrator - Answers Installs, configures, and administers firewall security to protect
systems and proactively work to stop intrusions.
Web Administrator - Answers Installs, configures, maintains, secures, and troubleshoots web severs.
Support IT Professionals - Answers Help desk and training.
Information - Answers Processed data.
DIKW Hierarchy - Answers Defines the transition of data to information to knowledge to wisdom. (Data
Information Knowledge Wisdom)
Data in DIKW - Answers The input directly received by the user (or computer). It is generally not usable
until it has been converted into a relevant form.
Information in DIKW - Answers Having been inferred from data; one or more processes have been
applied to the data to transform it into a more useful form.
Knowledge in DIKW - Answers Information that has been put to use; information placed into a context.
Refined information such that the user of the knowledge is able to call forth only relevant portions of
information when needed.
Wisdom in DIKW - Answers Provides a social setting to knowledge; an understanding of the "why". Can
only come by having both knowledge and experience.
Information Systems - Answers A collection of data and information used to support the management of
an organization. Also refers to the technical components and human resources that enable the
assembly, storage, and processing of data and the delivery of information. This has existed for a lot
longer than computers.
Characteristics of Quality Data - Answers Relevance - the data being used must apply directly to the
decision being made
, Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be captured as close to the
point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections points
and over time
IPOS - Answers The Input-Procession-Output-Storage Cycle
Input - Answers Raw data is entered by the user.
Processing - Answers Raw data is organized or structured for usefulness.
Output - Answers Information is output so user can see results.
Storage - Answers Processed information is stored for permanent record.
Computer System - Answers A collection of components that work together to meet the needs of the
user; typically categorized as either hardware, software, networks, or users.
Hardware - Answers Physical components of a computer system which include the system unit and its
components and peripheral devices; tangible aspects of the computer.
Software - Answers Computer programs that tell the computer what to do--how to execute commands
and process information
Network - Answers A collection of computers and resources connected by various media so that they
can communicate with each other.
User - Answers Those who use a computer.
Software Categories - Answers Systems Software and Applications Software
Evolution of Users - Answers First users were the engineers who built and programmed computers, then
employees who had received specialized training were users, and now today, anyone and everyone can
be a user.
Protocol - Answers Rules provided by which networks communicate with each other.
Information Technology - Answers The technology used in creating, maintaining, and making
information accessible.
IT Professional Roles - Answers Administration and Support
System Administrator - Answers Maintains all aspects of the system including hardware, software, and
programming.
Network Administrator - Answers In charge of all aspects of the computer network
Database Administrator - Answers Focuses on the design, development, and support of database
management systems (DBMSs).
Security Administrator - Answers Installs, configures, and administers firewall security to protect
systems and proactively work to stop intrusions.
Web Administrator - Answers Installs, configures, maintains, secures, and troubleshoots web severs.
Support IT Professionals - Answers Help desk and training.
Information - Answers Processed data.
DIKW Hierarchy - Answers Defines the transition of data to information to knowledge to wisdom. (Data
Information Knowledge Wisdom)
Data in DIKW - Answers The input directly received by the user (or computer). It is generally not usable
until it has been converted into a relevant form.
Information in DIKW - Answers Having been inferred from data; one or more processes have been
applied to the data to transform it into a more useful form.
Knowledge in DIKW - Answers Information that has been put to use; information placed into a context.
Refined information such that the user of the knowledge is able to call forth only relevant portions of
information when needed.
Wisdom in DIKW - Answers Provides a social setting to knowledge; an understanding of the "why". Can
only come by having both knowledge and experience.
Information Systems - Answers A collection of data and information used to support the management of
an organization. Also refers to the technical components and human resources that enable the
assembly, storage, and processing of data and the delivery of information. This has existed for a lot
longer than computers.
Characteristics of Quality Data - Answers Relevance - the data being used must apply directly to the
decision being made
, Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be captured as close to the
point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections points
and over time
IPOS - Answers The Input-Procession-Output-Storage Cycle
Input - Answers Raw data is entered by the user.
Processing - Answers Raw data is organized or structured for usefulness.
Output - Answers Information is output so user can see results.
Storage - Answers Processed information is stored for permanent record.
Computer System - Answers A collection of components that work together to meet the needs of the
user; typically categorized as either hardware, software, networks, or users.
Hardware - Answers Physical components of a computer system which include the system unit and its
components and peripheral devices; tangible aspects of the computer.
Software - Answers Computer programs that tell the computer what to do--how to execute commands
and process information
Network - Answers A collection of computers and resources connected by various media so that they
can communicate with each other.
User - Answers Those who use a computer.
Software Categories - Answers Systems Software and Applications Software
Evolution of Users - Answers First users were the engineers who built and programmed computers, then
employees who had received specialized training were users, and now today, anyone and everyone can
be a user.
Protocol - Answers Rules provided by which networks communicate with each other.
