BUS 660 EXAM 1 QUESTIONS WITH CORRECT
ANSWERS
Phase 1 - CORRECT ANSWER-✔✔✅Exploration
Engagement
Assessment
Planning
Exploration - CORRECT ANSWER-✔✔✅Find the pain. Elicit comprehensive data bout the person the problem,
the environmental factors, including forces influencing the referral for contact (motivation for contact/ is it a
response to external forces?)
Ask questions such as: I have read your intake form; can you tell me what brings you here in your own words /
How can I help you?
Engagement - CORRECT ANSWER-✔✔✅Establish rapport (reduces the level of threat and gains the trust of
the client. Client perceives SW as helpful, understanding, and genuinely interested in their well-being.
Relationship factors account for 30% of outcomes in Tx.
-Demonstrate a non-judgmental attitude, acceptance, respect, worth and dignity, uniqueness, individuality, and
problem-solving capacities. Attend to relevant cultural factors and vary interviewing techniques accordingly.
Individual techniques account for 15% of outcomes in Tx
Enhancing Hope - CORRECT ANSWER-✔✔✅SW must voice a belief in clients' abilities to work as partners in
searching for courses of action. Help client to be aware of the options, benefits for changing, and consequences
for not changing
Identify concerns, provide information about what to expect from the helping process, client confidentiality
Powerlessness = helplessness
Knowledge + skills + resources = Hope & Empowerment
Assessment - CORRECT ANSWER-✔✔✅Multidimensional assessment of the problem-
1. Layer: Safety, legal mandates, client's desire for services. Client wishes should take precedence in
circumstances in which legal mandates do not impinge on choices or in which no danger to self and other exist.
2. Analyze the problem: contributing factors, duration/severity, extent of problem and change desired. Weight
these factors against your competencies, and the types of services provided by the agency to see if clients need to
be referred.
3. Analyze the individual system client wants, coping capacity, strengths, limitations, motivation, spirituality:
These factors are critical in selecting appropriate and attainable goals
4. Assess ecological factors couple, family, social support systems, spiritual belief system, childcare, cultural
factors
5. Assess the situational context; Analyze the circumstances, as well as the actions and reactions of participants in
the problematic interaction.
6. Assess systems and larger groups:
7. Synthesize all information attained: To enhance validity, SW involve clients in the process by soliciting their
perceptions and assisting them in gathering data about their perceived difficulties and hopes
-Identifying systems that play a significant role in the difficulties
- Identifying relevant resources that can be tapped or must be developed
Planning - CORRECT ANSWER-✔✔✅Mutually negotiating goals: SW and client must have reach agreement
regarding nature of the difficulties, and system involved, the participants are ready to negotiate individual/group
goals
▫ Mutual process
1. What needs to be changed
2. What action needs to be taken to resolve or ameliorate the problem.
▫ A contract "de-mystifies" and clarifies the expectations and process (After goals have been negotiated. It
, consists of a formal agreement or understanding between the SW and client that specifies goals, strategies, roles,
responsibilities, practical arrangements, -If a family-also group goals) (Involuntary clients contract also involves
legally mandated problems or concerns in addition to the clients)
▫ Solution-focused approach: provides an empowering momentum and client ownership of goals. SW task is to
facilitate a solution in which both SW and client share their information while constructing plans for problem
resolution
Making referrals - CORRECT ANSWER-✔✔✅▫ Demonstrates competency
▫ Provides appropriate resources for unmet needs.
Phase 2: Implementation and goal attainment - CORRECT ANSWER-✔✔✅Enhancing self-efficacy
Monitoring progress
Assessing barriers to goal accomplishment
Identify Relational Reactions
Enhancing clients' self-awareness
Therapeutic Use of Self
Self-Efficacy - CORRECT ANSWER-✔✔✅the expectation or belief that one can successfully accomplish tasks
or perform behaviors associated with specified goals
Overlaps with the notion of individual empowerment
▫ "Act and not be Acted Upon"
▫ Increase Self-Efficacy by:
Experience with successful behaviors
Awareness of strengths
Identify incremental progress
Transference - CORRECT ANSWER-✔✔✅Unrealistic perceptions of and reactions directed towards you or
others. In such reactions, unresolved feelings, whishes, anxieties, and fears are rooted in past relationship with
others are ignited and applied to you. These reactions lack objectivity and therefore can affect the development of
a productive relationship between you and the client.
It is often manifested as an erotic attraction towards a therapist, but can be seen in many forms such as rage,
hatred, mistrust, parentification, extreme dependence, or even placing the therapist in a God-like guru status
Countertransference: - CORRECT ANSWER-✔✔✅The ways that a worker's experiences and emotional
reactions influence his or her perceptions of and interactions with a client.
The professional's past experiences and conscious and unconscious emotional reactions influence their
relationship with the client. When a therapist experiences compassion fatigue or secondary trauma, there is a
tendency to become overinvolved with the client. (Ex. Taking sides when working with a couple in marital
counseling or with authority)
Monitoring Progress - CORRECT ANSWER-✔✔✅-Evaluate effectiveness of change:
-Guide client's efforts towards goal attainment:
-Keep abreast of clients' reactions to progress or lack of progress
-Concentrate in goal attainment and evaluate progress
Exploration process - CORRECT ANSWER-✔✔✅1. sharing the info about the circumstances of the referral;
2. Use the furthering responses
3. Paraphrasing
4. Emphatic responding
5. Use feedback:
6. assess the individual's assimilation/acculturation with majority culture norms.
Barriers to Goal Accomplishment - CORRECT ANSWER-✔✔✅-personality factors
-denial of resources or services
ANSWERS
Phase 1 - CORRECT ANSWER-✔✔✅Exploration
Engagement
Assessment
Planning
Exploration - CORRECT ANSWER-✔✔✅Find the pain. Elicit comprehensive data bout the person the problem,
the environmental factors, including forces influencing the referral for contact (motivation for contact/ is it a
response to external forces?)
Ask questions such as: I have read your intake form; can you tell me what brings you here in your own words /
How can I help you?
Engagement - CORRECT ANSWER-✔✔✅Establish rapport (reduces the level of threat and gains the trust of
the client. Client perceives SW as helpful, understanding, and genuinely interested in their well-being.
Relationship factors account for 30% of outcomes in Tx.
-Demonstrate a non-judgmental attitude, acceptance, respect, worth and dignity, uniqueness, individuality, and
problem-solving capacities. Attend to relevant cultural factors and vary interviewing techniques accordingly.
Individual techniques account for 15% of outcomes in Tx
Enhancing Hope - CORRECT ANSWER-✔✔✅SW must voice a belief in clients' abilities to work as partners in
searching for courses of action. Help client to be aware of the options, benefits for changing, and consequences
for not changing
Identify concerns, provide information about what to expect from the helping process, client confidentiality
Powerlessness = helplessness
Knowledge + skills + resources = Hope & Empowerment
Assessment - CORRECT ANSWER-✔✔✅Multidimensional assessment of the problem-
1. Layer: Safety, legal mandates, client's desire for services. Client wishes should take precedence in
circumstances in which legal mandates do not impinge on choices or in which no danger to self and other exist.
2. Analyze the problem: contributing factors, duration/severity, extent of problem and change desired. Weight
these factors against your competencies, and the types of services provided by the agency to see if clients need to
be referred.
3. Analyze the individual system client wants, coping capacity, strengths, limitations, motivation, spirituality:
These factors are critical in selecting appropriate and attainable goals
4. Assess ecological factors couple, family, social support systems, spiritual belief system, childcare, cultural
factors
5. Assess the situational context; Analyze the circumstances, as well as the actions and reactions of participants in
the problematic interaction.
6. Assess systems and larger groups:
7. Synthesize all information attained: To enhance validity, SW involve clients in the process by soliciting their
perceptions and assisting them in gathering data about their perceived difficulties and hopes
-Identifying systems that play a significant role in the difficulties
- Identifying relevant resources that can be tapped or must be developed
Planning - CORRECT ANSWER-✔✔✅Mutually negotiating goals: SW and client must have reach agreement
regarding nature of the difficulties, and system involved, the participants are ready to negotiate individual/group
goals
▫ Mutual process
1. What needs to be changed
2. What action needs to be taken to resolve or ameliorate the problem.
▫ A contract "de-mystifies" and clarifies the expectations and process (After goals have been negotiated. It
, consists of a formal agreement or understanding between the SW and client that specifies goals, strategies, roles,
responsibilities, practical arrangements, -If a family-also group goals) (Involuntary clients contract also involves
legally mandated problems or concerns in addition to the clients)
▫ Solution-focused approach: provides an empowering momentum and client ownership of goals. SW task is to
facilitate a solution in which both SW and client share their information while constructing plans for problem
resolution
Making referrals - CORRECT ANSWER-✔✔✅▫ Demonstrates competency
▫ Provides appropriate resources for unmet needs.
Phase 2: Implementation and goal attainment - CORRECT ANSWER-✔✔✅Enhancing self-efficacy
Monitoring progress
Assessing barriers to goal accomplishment
Identify Relational Reactions
Enhancing clients' self-awareness
Therapeutic Use of Self
Self-Efficacy - CORRECT ANSWER-✔✔✅the expectation or belief that one can successfully accomplish tasks
or perform behaviors associated with specified goals
Overlaps with the notion of individual empowerment
▫ "Act and not be Acted Upon"
▫ Increase Self-Efficacy by:
Experience with successful behaviors
Awareness of strengths
Identify incremental progress
Transference - CORRECT ANSWER-✔✔✅Unrealistic perceptions of and reactions directed towards you or
others. In such reactions, unresolved feelings, whishes, anxieties, and fears are rooted in past relationship with
others are ignited and applied to you. These reactions lack objectivity and therefore can affect the development of
a productive relationship between you and the client.
It is often manifested as an erotic attraction towards a therapist, but can be seen in many forms such as rage,
hatred, mistrust, parentification, extreme dependence, or even placing the therapist in a God-like guru status
Countertransference: - CORRECT ANSWER-✔✔✅The ways that a worker's experiences and emotional
reactions influence his or her perceptions of and interactions with a client.
The professional's past experiences and conscious and unconscious emotional reactions influence their
relationship with the client. When a therapist experiences compassion fatigue or secondary trauma, there is a
tendency to become overinvolved with the client. (Ex. Taking sides when working with a couple in marital
counseling or with authority)
Monitoring Progress - CORRECT ANSWER-✔✔✅-Evaluate effectiveness of change:
-Guide client's efforts towards goal attainment:
-Keep abreast of clients' reactions to progress or lack of progress
-Concentrate in goal attainment and evaluate progress
Exploration process - CORRECT ANSWER-✔✔✅1. sharing the info about the circumstances of the referral;
2. Use the furthering responses
3. Paraphrasing
4. Emphatic responding
5. Use feedback:
6. assess the individual's assimilation/acculturation with majority culture norms.
Barriers to Goal Accomplishment - CORRECT ANSWER-✔✔✅-personality factors
-denial of resources or services
