2025 ADVANCED RETAKE TEST QUESTIO
d d d d
NS WITH CORRECT ANSWERS
d d d d
VOLUNTEERdSTANDARDSdOFdCONTUCTdRETESTdQUESTIONS
1.dWhichdvolunteersdmustdpassdthedVolunteerdStandardsdofdConductd(VSC)dcertificationdtest?d-
dCORRECTdANSWER-AlldVITA/TCEdsitedvolunteersdmustdpassdthedVSCdcertificationdtest
2.dFailuredofdadVITA/TCEdvolunteerdtodcomplydwithdthedVolunteerdStandardsdofdConductdcoulddres
ultdindwhichdofdthedfollowing?d-dCORRECTdANSWER-
a.dThedvolunteer'sdremovaldfromdthedVITA/TCEdprogram.
b.dThedvolunteer'sdinclusiondindthedIRSdVolunteerdRegistrydtodbardfuturedVITA/TCEdactivity
indefinitely.
c.dTerminationdofdthedsponsoringdorganization'sdpartnershipdwithdthedIRS.
d.dAlldofdthedabovedmaydbedconsidereddandappropriatedactionddependingdondthedtypedofdviolationd
anddthedsponsoringdorganization'sdcorrectivedactions.d<<<dCORRECT
3.dIsdhavingdaddonation/tipdjardatdthedqualitydreviewdstationdwithindthedVITA/TCEdsitedadviolationdo
fdthedVolunteerdStandardsdofdConduct?d-dCORRECTdANSWER-Yes
4.dMaggiedwantsdherdtaxdrefunddquickly;dhowever,dsheddoesn'tdhavedadbankdaccountdforddirectdde
posit.dShedasksdJosh,dthedtaxdlaw-
certifieddpreparer,dtoddepositdherdrefunddintodhisdcheckingdaccountdanddturndthedfundsdoverdtodhe
rdwhendreceived.dIfdJoshdagreesdtoddodthis,dhasdhedviolateddanydofdthedVolunteerdStandardsdofdCon
duct?d-dCORRECTdANSWER-Yes
VITAd2024-2025dADVANCEDdRETAKEdTESTdQUESTIONSdWITHdCORRECTdANSWERSd
, 5.dPatdisdadpaiddtaxdpreparerdindthedcommunity;dhedalsodgivesdbackdtodthedcommunitydbydservingda
sdandIRSdtaxdlaw-
certifieddvolunteerdtaxdpreparerdatdadVITA/TCEdsite.dWhiledconductingdthedinterviewdwithdthedtaxp
ayer,dPatddiscoversdthedtaxpayer'sdsmalldbusinessdwilldgeneratedadloss,dmakingdthedreturndoutdofds
copedfordthedVITA/TCEdprogram.dPatdexplainsdtodthedtaxpayerdthatdthedtaxdreturndcannotdbedprep
areddatdthedVITA/TCEdsite,dbutdhedwilldofferdthedtaxpayerdaddiscountdatdhisdpaiddtaxdpreparationdbu
sinessddowndthedroad.dDiddPatdviolatedthedVolunteerdStandardsdofdConductd(VSC)?d-
dCORRECTdANSWER-
Yes,ditdisdadviolationdofdthedVSCdfordPatdtodsolicitdbusinessdfromdanydtaxpayerdatdthe
VITA/TCEdsite.
6.dAnn,dandIRSdtaxdlaw-
certifieddtaxdpreparer,dtolddthedtaxpayerdthatdcashdincomeddoesdnotdneeddtodbedreporteddbecause
dthedIRSdwilldneverdknowdaboutdit.dAnndindicateddNOdcashdincomedondFormd13614-
C.dAnndprepareddthedreturndwithoutdthedcashdincome.dTheddesignateddqualitydreviewerdwasdunaw
aredofdthedconversationdanddthereforedunawaredofdthedcashdincomedanddthedreturndwasdprinted,ds
igned,dandde-
filed.dDiddtheddesignateddqualitydreviewerdviolatedthedVolunteerdStandardsdofdConduct?d-
dCORRECTdANSWER-No
7.dJan,dadgreeter,doverhearddandIRSdtaxdlaw-
certifieddvolunteer,dJim,dtryingdtodselldinsurancedtodadtaxpayerdhedwasdhelping.dJimdisdandinsurance
dagentdindthedcommunity.dJandfeelsdlikedJimdwasdpushy,dmadedthedtaxpayerduncomfortable,danddvi
olateddVolunteerdStandarddofdConductd#3.dWhatdshoulddJanddo?d-dCORRECTdANSWER-
Telldthedcoordinatordwhatdshedheard,dsodtheydcandimmediatelydremovedJimdfromdthedsitedand
.
8.dExplainingdthedintake/interviewdanddqualitydreviewdprocessdisdimportantdsodthedtaxpayerdunder
standsdtheydaredexpecteddto:d-dCORRECTdANSWER-a.dHavedadcompleteddFormd13614-
C,dIntake/Interviewd&dQualitydReviewdSheet,dpriordtodhavingdthedreturndprepared.
b.dAnswerdthedtaxdpreparer'sdadditionaldquestionsdduringdthedinterview.
VITAd2024-2025dADVANCEDdRETAKEdTESTdQUESTIONSdWITHdCORRECTdANSWERSd