TEST BANK
v
Communication in Nursing 8th Edition
v v v v
Julia Balzer Riley
v v
, Table of Contents
v v
Chapterv1:vResponsible,vAssertive,vCaringvCommunicationvinvNursingvChap
terv2:vThevClient-
NursevRelationship:vAvHelpingvRelationshipvChapterv3:vSolvingvProblemsv
Together
Chapterv4:vUnderstandingvEachvOther:vCommunicationvandvCulturevChapter
5:vDemonstratingvWarmth
v
Chapterv6:vShowingvRespectvCh
apterv7:vBeingvGenuinevChapterv
8:vBeingvEmpatheticvChapterv9:v
UsingvSelf-
DisclosurevChapterv10:vBeingvspe
cificvChapterv11:vAskingvQuestio
nsvChapterv12:vExpressingvOpini
onsvChapterv13:vUsingvHumor
Chapterv14:vEmbracingvthevSpiritualvJourneyvofvHealthvCaring,vMeaningvMakingvChapter
15:vRequestingvSupport
v
Chapterv16:vOvercomingvEvaluationvAnxietyv
Chapterv17:vWorkingvwithvFeedbackvCha
pterv18:vUsingvRelaxationvtechnique
Chapterv19:vIncorporatingvImageryvinvProfessionalvPracticevandvSelf-
CarevChapterv20vIncorporatingvPositivevSelf-Talk
Chapterv21:v LearningvtovWorkvTogethervinvGroups
Chapterv22:vThevChangingvWorldvofvElectronicvCommunicationvCh
apterv23:vLearningvConfrontationvskills
Chapterv24:vRefusingvUnreasonablevRequests
Chapterv25:vCommunicatingvAssertivelyvandvResponsiblyvwithvDistressedvClientsvandvColleaguesv
Chapterv26:vCommunicatingvAssertivelyvandvResponsiblyvwithvAggressivevClientsvandvColleaguesv
Chapterv27:vCommunicatingvAssertivelyvandvResponsiblyvwithvUnpopularvClients
Chapterv29:vCommunicatingvatvthevEnd-of-
LifevChapterv30:vContinuingvthevCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
v v v v v
v
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
v v v v v v v
TestvBankvMultipl
evChoice
1. Thev nursev plansv tov delegatev av client’sv personalv hygienev tov av nursingv assistant.v
Whichvstatementvifvmadevbyvthevnursevtovthevnursingvassistantvisvassertive?
a. “Wouldvyouvmindvhelpingvthevclientvwithvavbathvwhenvyouvhavevtime?vIfvnot,vIvwillvs
kipvmyvlunchvandvdovitvmyself.”
b. “Youvnevervgetvyourvworkvdonevandvarevalwaysvonvthevphone.vYouvneedvtovhelpvthevcl
ientvrightvnowvwithvavbath,vorvIvwillvwritevyouvup.”
c. “Thevclientvneedsvhelpvwithvbathing.vIvwantvyouvtovassistvthevclientvnow,vandvyouvc
anvgovtovlunchvwhenvyouvarevfinished.”
d. “Ivhavevimportantvworkvtovcompletevthisvmorning.vYouvwillvassistvthevclientvwithvavb
ath.vDovnotvtakevavbreakvuntilvyouvhavevfinished.”
ANS:C
Anvassertivevstatementvisvclear,vdirect,v andvrespectful;vthevnursevshouldvusevassertivevrights,
vavoidvirrationalvbeliefs,vandvusevthevDescribevExpressvSpecifyvConsequencevscriptvtovform
ulatevanvassertivevresponse.Describe:v“Thevclientvneedsvhelpvwithv bathing.”vExpressvandvS
pecify:v“Ivwantvyouvtovassistvthevclientvnow.”Consequence:v“Youvcanvgovtovlunchvwhenvyouv
arevfinished.”Thevothervstatementsvarevnonassertivevorvaggressive:“Wouldvyouvmindvhelping
vthevclient vwithvavbathvwhenvyouvhavevtime? vIfvnot,vIvwill vskipvmyvlunchvandvdovitvmyself.”vis
vnonassertive,vhesitant,vandvapologetic.“Youvneverv get vyourvworkvdonevandvarevalways vonvt
hevphone.vYouvneedvtovhelpvthevclientvrightvnowvwithvavbath,vorvIvwillvwritevyouvup.”visvaggre
ssive,vblaming,vandvnegative.“Ivhavevimportantvworkvtovcompletevthisvmorning.vYouvwillvass
istvthevclientvwithvavbath.vDovnotv takevavbreakvuntilvyouvhavevfinished.”visvaggressive,vsarcast
ic,vuncaring,vandvsuperior.DIF:vAnalysisvREF:vp.v6vTOP:vIntegratedvProcess:vCommunicatio
nvandvDocumentationvMSC:vSafevandvEffectivevCarevEnvironment:vManagementvofvCare
2. Avhospitalvnursevisvconcernedvaboutvthevdemandsvofvprovidingvsafevcarevtovclientsvw
hovarevseriouslyvill.vThevnursevmanagervshouldvsuggestvwhichvinterventionvtoveffectivel
yvhelpvthevnursevbalancevthevdemandingvworkvinvthevhospitalvsetting?
a. Delegatevmorevtasksvtovthevunlicensedvnursingvpersonnelvonvthevunit.
b. Requestvavtransfervtovanothervnursingvcarevunitvwithvpatientsvwhovarevstable.
c. Writevdownvstoriesvinvavjournalvaboutvhowvcaringvmakesvavdifferencevforvpatients.
d. Usevanvassertivevcommunicationvstylevforveveryvpatient–nursevinteraction.
ANS:C
, Caringvisvthevmoralvidealvthatvguidesvnursesvthroughvthevcaregivingvprocess.vAlthoughvthere
visvsatisfaction vinvbeingvtechnologicallyvcompetent, vthatvsatisfactionvisvnotvasvlastingvasvthevs
atisfactionvderivedvfromvmeaningfulvmomentsvofvconnectionvwithvclients,vfamily,vandvcolle
agues.DIF:vApplicationvREF:vp.v13vTOP:vIntegratedvProcess:vCaringMSC:vSafe
v
Communication in Nursing 8th Edition
v v v v
Julia Balzer Riley
v v
, Table of Contents
v v
Chapterv1:vResponsible,vAssertive,vCaringvCommunicationvinvNursingvChap
terv2:vThevClient-
NursevRelationship:vAvHelpingvRelationshipvChapterv3:vSolvingvProblemsv
Together
Chapterv4:vUnderstandingvEachvOther:vCommunicationvandvCulturevChapter
5:vDemonstratingvWarmth
v
Chapterv6:vShowingvRespectvCh
apterv7:vBeingvGenuinevChapterv
8:vBeingvEmpatheticvChapterv9:v
UsingvSelf-
DisclosurevChapterv10:vBeingvspe
cificvChapterv11:vAskingvQuestio
nsvChapterv12:vExpressingvOpini
onsvChapterv13:vUsingvHumor
Chapterv14:vEmbracingvthevSpiritualvJourneyvofvHealthvCaring,vMeaningvMakingvChapter
15:vRequestingvSupport
v
Chapterv16:vOvercomingvEvaluationvAnxietyv
Chapterv17:vWorkingvwithvFeedbackvCha
pterv18:vUsingvRelaxationvtechnique
Chapterv19:vIncorporatingvImageryvinvProfessionalvPracticevandvSelf-
CarevChapterv20vIncorporatingvPositivevSelf-Talk
Chapterv21:v LearningvtovWorkvTogethervinvGroups
Chapterv22:vThevChangingvWorldvofvElectronicvCommunicationvCh
apterv23:vLearningvConfrontationvskills
Chapterv24:vRefusingvUnreasonablevRequests
Chapterv25:vCommunicatingvAssertivelyvandvResponsiblyvwithvDistressedvClientsvandvColleaguesv
Chapterv26:vCommunicatingvAssertivelyvandvResponsiblyvwithvAggressivevClientsvandvColleaguesv
Chapterv27:vCommunicatingvAssertivelyvandvResponsiblyvwithvUnpopularvClients
Chapterv29:vCommunicatingvatvthevEnd-of-
LifevChapterv30:vContinuingvthevCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
v v v v v
v
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
v v v v v v v
TestvBankvMultipl
evChoice
1. Thev nursev plansv tov delegatev av client’sv personalv hygienev tov av nursingv assistant.v
Whichvstatementvifvmadevbyvthevnursevtovthevnursingvassistantvisvassertive?
a. “Wouldvyouvmindvhelpingvthevclientvwithvavbathvwhenvyouvhavevtime?vIfvnot,vIvwillvs
kipvmyvlunchvandvdovitvmyself.”
b. “Youvnevervgetvyourvworkvdonevandvarevalwaysvonvthevphone.vYouvneedvtovhelpvthevcl
ientvrightvnowvwithvavbath,vorvIvwillvwritevyouvup.”
c. “Thevclientvneedsvhelpvwithvbathing.vIvwantvyouvtovassistvthevclientvnow,vandvyouvc
anvgovtovlunchvwhenvyouvarevfinished.”
d. “Ivhavevimportantvworkvtovcompletevthisvmorning.vYouvwillvassistvthevclientvwithvavb
ath.vDovnotvtakevavbreakvuntilvyouvhavevfinished.”
ANS:C
Anvassertivevstatementvisvclear,vdirect,v andvrespectful;vthevnursevshouldvusevassertivevrights,
vavoidvirrationalvbeliefs,vandvusevthevDescribevExpressvSpecifyvConsequencevscriptvtovform
ulatevanvassertivevresponse.Describe:v“Thevclientvneedsvhelpvwithv bathing.”vExpressvandvS
pecify:v“Ivwantvyouvtovassistvthevclientvnow.”Consequence:v“Youvcanvgovtovlunchvwhenvyouv
arevfinished.”Thevothervstatementsvarevnonassertivevorvaggressive:“Wouldvyouvmindvhelping
vthevclient vwithvavbathvwhenvyouvhavevtime? vIfvnot,vIvwill vskipvmyvlunchvandvdovitvmyself.”vis
vnonassertive,vhesitant,vandvapologetic.“Youvneverv get vyourvworkvdonevandvarevalways vonvt
hevphone.vYouvneedvtovhelpvthevclientvrightvnowvwithvavbath,vorvIvwillvwritevyouvup.”visvaggre
ssive,vblaming,vandvnegative.“Ivhavevimportantvworkvtovcompletevthisvmorning.vYouvwillvass
istvthevclientvwithvavbath.vDovnotv takevavbreakvuntilvyouvhavevfinished.”visvaggressive,vsarcast
ic,vuncaring,vandvsuperior.DIF:vAnalysisvREF:vp.v6vTOP:vIntegratedvProcess:vCommunicatio
nvandvDocumentationvMSC:vSafevandvEffectivevCarevEnvironment:vManagementvofvCare
2. Avhospitalvnursevisvconcernedvaboutvthevdemandsvofvprovidingvsafevcarevtovclientsvw
hovarevseriouslyvill.vThevnursevmanagervshouldvsuggestvwhichvinterventionvtoveffectivel
yvhelpvthevnursevbalancevthevdemandingvworkvinvthevhospitalvsetting?
a. Delegatevmorevtasksvtovthevunlicensedvnursingvpersonnelvonvthevunit.
b. Requestvavtransfervtovanothervnursingvcarevunitvwithvpatientsvwhovarevstable.
c. Writevdownvstoriesvinvavjournalvaboutvhowvcaringvmakesvavdifferencevforvpatients.
d. Usevanvassertivevcommunicationvstylevforveveryvpatient–nursevinteraction.
ANS:C
, Caringvisvthevmoralvidealvthatvguidesvnursesvthroughvthevcaregivingvprocess.vAlthoughvthere
visvsatisfaction vinvbeingvtechnologicallyvcompetent, vthatvsatisfactionvisvnotvasvlastingvasvthevs
atisfactionvderivedvfromvmeaningfulvmomentsvofvconnectionvwithvclients,vfamily,vandvcolle
agues.DIF:vApplicationvREF:vp.v13vTOP:vIntegratedvProcess:vCaringMSC:vSafe
