MAN 320F Test 3 Exam Questions and
Answers 100% Solved | Graded A+
conflict - ✔✔the process that involves people disagreeing.
types of conflict - ✔✔intrapersonal, interpersonal, intergroup conflict
intrapersonal conflict - ✔✔Conflict that occurs within an individual. Role
conflict and role ambiguity
interpersonal conflict - ✔✔conflict among individuals such as coworkers, a
manager and an employee, or CEOs and their staff. Arises because of
competition, personality or value differences.
intergroup conflict - ✔✔conflict that takes place among different groups;
may include different departments or divisions in a company, and employee
union and management, or competing companies that supply the same
customers.
Potential Causes of Conflict - ✔✔Organizational structure, limited
resources, task interdependence, incompatible goals, personality
differences, and communication problems.
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,Organizational structure - ✔✔the way in which job tasks are formally
divided, grouped, and coordinated.
Conflict management - ✔✔Resolving disagreements effectively.
Ways to manage conflict - ✔✔change: the structure, the composition of the
team; create a common opposing force, consider majority rule, and
problem solve.
Conflict-handling styles - ✔✔accommodation, collaboration, compromise,
avoidance, and competition.
Avoidance - ✔✔style is uncooperative and unassertive, people with this
style seek to avoid conflict altogether even by denying its there. Prone to
postpone any decisions which conflict may arise.
Accommodation - ✔✔style is cooperative and unassertive. people with this
style gives into what the other side wants, even if it means giving up
personal goals.
Compromise - ✔✔middle-ground style, individuals have some desire to
express their own concerns and get their way but still respect other
person's goals.
Competition - ✔✔people with this style want to reach their goal or get their
solution adopted regardless of what others say or how they feel. More
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, interested in getting the outcome they want as opposed to keeping the
other party happy.
Collaboration - ✔✔style that is high in both assertiveness and cooperation.
Both sides argue for their position, supporting it with facts and rationale
while listening attentively to the other side. Objective was to find a win-win
solution so both parties get what they want. Highly effective in many
situations.
Negotiation - ✔✔a process whereby two or more parties work toward an
agreement. To produce something better than the results you can obtain
without negotiating.
The five phases of negotiation - ✔✔1) investigation 2) determine your
BATNA 3) presentation 4) bargaining 5) closure
Investigation - ✔✔first step in negotiation, the information gathering stage.
First place is to begin with yourself, what do you want? what do you not
want?
Determine your BATNA - ✔✔"best alternative to a negotiated agreement."
thinking through this is important to helping you decide whether to accept
an offer you receive during the negotiation. You need to know what your
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Answers 100% Solved | Graded A+
conflict - ✔✔the process that involves people disagreeing.
types of conflict - ✔✔intrapersonal, interpersonal, intergroup conflict
intrapersonal conflict - ✔✔Conflict that occurs within an individual. Role
conflict and role ambiguity
interpersonal conflict - ✔✔conflict among individuals such as coworkers, a
manager and an employee, or CEOs and their staff. Arises because of
competition, personality or value differences.
intergroup conflict - ✔✔conflict that takes place among different groups;
may include different departments or divisions in a company, and employee
union and management, or competing companies that supply the same
customers.
Potential Causes of Conflict - ✔✔Organizational structure, limited
resources, task interdependence, incompatible goals, personality
differences, and communication problems.
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Organizational structure - ✔✔the way in which job tasks are formally
divided, grouped, and coordinated.
Conflict management - ✔✔Resolving disagreements effectively.
Ways to manage conflict - ✔✔change: the structure, the composition of the
team; create a common opposing force, consider majority rule, and
problem solve.
Conflict-handling styles - ✔✔accommodation, collaboration, compromise,
avoidance, and competition.
Avoidance - ✔✔style is uncooperative and unassertive, people with this
style seek to avoid conflict altogether even by denying its there. Prone to
postpone any decisions which conflict may arise.
Accommodation - ✔✔style is cooperative and unassertive. people with this
style gives into what the other side wants, even if it means giving up
personal goals.
Compromise - ✔✔middle-ground style, individuals have some desire to
express their own concerns and get their way but still respect other
person's goals.
Competition - ✔✔people with this style want to reach their goal or get their
solution adopted regardless of what others say or how they feel. More
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, interested in getting the outcome they want as opposed to keeping the
other party happy.
Collaboration - ✔✔style that is high in both assertiveness and cooperation.
Both sides argue for their position, supporting it with facts and rationale
while listening attentively to the other side. Objective was to find a win-win
solution so both parties get what they want. Highly effective in many
situations.
Negotiation - ✔✔a process whereby two or more parties work toward an
agreement. To produce something better than the results you can obtain
without negotiating.
The five phases of negotiation - ✔✔1) investigation 2) determine your
BATNA 3) presentation 4) bargaining 5) closure
Investigation - ✔✔first step in negotiation, the information gathering stage.
First place is to begin with yourself, what do you want? what do you not
want?
Determine your BATNA - ✔✔"best alternative to a negotiated agreement."
thinking through this is important to helping you decide whether to accept
an offer you receive during the negotiation. You need to know what your
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
