organizations - Answers collections of people who work together and coordinate their actions to achieve
a wide variety of goals or desired future outcomes
management - Answers the planning. organizing, and controlling of human and other resources to
achieve organizational goals efficiently and effectively
organizational performance - Answers a measure of how efficiently and effectively a manager uses
resources to satisfy customers and achieve organizational goals
efficiency - Answers a measure of how well or how productively resources are used to achieve a goal
effectiveness - Answers a measure of the appropriateness of the goals an organization is pursuing and
the degree to which the organization achieves those goals
planning - Answers identifying and selecting appropriate goals
strategy - Answers a cluster of decisions about what goals to pursue what actions to take and how to use
resources to achieve goals
organizing - Answers structuring working relationships in way that allows organizational members to
work together to achieve organizational goals
organization structure - Answers a formal system of task and reporting relationships that coordinates
and motivates organizational members so they work together to achieve organizational goals
leading - Answers articulating a clear vision and energizing and enabling organizational members so they
understand the part they play in achieving organizational goals
controlling - Answers evaluating how well an organization is achieving its goals and taking action to
maintain or improve performance
department - Answers a group of people who work together and possess similar skills or use the same
knowledge, tools, or techniques to perform their jobs
first line manager - Answers a manager who is responsible for the daily supervision of non-managerial
employees
middle manager - Answers a manager who supervises first line managers is responsible for finding the
best way to use resources to achieve organizational goals
top manager - Answers a manager who establishes organizational goals decides how departments
should interact, and monitors the performance of middle managers
top management team - Answers a group composed of the CEO, the COO, the president, and the heads
of the most important departments
, conceptual skills - Answers the ability to analyze and diagnose a situation and to distinguish between
cause and effect
human skills - Answers the ability to understand, alter, lead, and control the behavior of other
individuals and groups
technical skills - Answers the job specific knowledge and techniques required to perform an
organizational role
core competency - Answers the specific set of departmental skills, knowledge, and experiences that
allows one organization to outperform the other
restructuring - Answers downsizing an organization by eliminating the jobs of large numbers of top,
middle, and first-line managers and non managerial employees
outsourcing - Answers contracting with another company, usually abroad, to have it perform an activity
the organization previously performed itself
empowerment - Answers the expansion of employees knowledge, tasks, and decision making
responsibilities
self-managed team - Answers a group of employees who assume responsibility for organizing,
controlling, and supervising their own activities and monitoring the quality of the goods and services
they provide
global organization - Answers organizations that operate and compete in more than one country
competitive advantage - Answers the ability of one organization to outperform other organizations
because it produces desired goods or services more efficiently and effectively than they do
innovation - Answers the process of creating new or improved goods and services or developing better
ways to produce or provide them
turnaround management - Answers the creation of a new vision for a struggling company based on a
new approach to planning and organizing to make better use of a companys resources and allow it to
survive and propsper
job specialization - Answers the process by which a division of labor occurs as different workers
specialize in different tasks over time
scientific management - Answers the systematic study of relationships between people and tasks for the
purpose of redesigning the work process to increase efficiency
administrative management - Answers the study of how to create an organizational structure and
control system that leads to high efficiency and effectiveness