WGU C215 Study Guide - FINAL
Total Quality Management (TQM) Philosophy - Question and answers1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Question and answersBasic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma - Question and answersA disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - Question and answersThe theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis - Question and answersproximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Question and answersA type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - Question and answersA type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Question and answersA type of process used to make a one-at-a-
time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - Question and answersA type of process that operates
continually to produce a high volume of a fully standardized product.
,- No customization and as high a volume as possible
Bottleneck - Question and answersLongest task in the process.
Flexible Manufacturing System (FMS) - Question and answersA type of automated
system that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Question and answersA technique for monitoring the flow of jobs
between work centers.
Value-Added - Question and answersThe net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts - Question and answersLayouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Question and answersTable that reflects opinions of
managers with regard to the importance of having any two departments close together.
Rectilinear Distance - Question and answersThe shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - Question and answersTable that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Question and answersSchematic showing the placement of resources in a
facility.
Mean Observed Times - Question and answersThe average of the observation times for
each of the work elements.
Normal Time - Question and answersThe mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - Question and answersThe length of time it should take a qualified
worker using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) - Question and answersA philosophy designed to achieve high-
volume production through elimination of waste and continuous improvement. Based on
, a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
Kanban card - Question and answersA card that specifies the exact quantity of product
that needs to be produced.
Tier One Suppliers - Question and answersSupplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - Question and answersDirectly supplies materials or services to a
tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - Question and answersDirectly supplies materials or services to a
tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - Question and answersDetermines the labor
and machine resources needed to fill the open and planned orders generated by the
MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - Question and answersLarge software programs
used for planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - Question and answersIncludes the budgeted
levels of finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
Third-Party Logistics (3PL) - Question and answersBusinesses used to outsource
elements of the company's distribution and fulfillment services. They typically specialize
Total Quality Management (TQM) Philosophy - Question and answers1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Question and answersBasic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma - Question and answersA disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - Question and answersThe theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis - Question and answersproximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Question and answersA type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - Question and answersA type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Question and answersA type of process used to make a one-at-a-
time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - Question and answersA type of process that operates
continually to produce a high volume of a fully standardized product.
,- No customization and as high a volume as possible
Bottleneck - Question and answersLongest task in the process.
Flexible Manufacturing System (FMS) - Question and answersA type of automated
system that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Question and answersA technique for monitoring the flow of jobs
between work centers.
Value-Added - Question and answersThe net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts - Question and answersLayouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Question and answersTable that reflects opinions of
managers with regard to the importance of having any two departments close together.
Rectilinear Distance - Question and answersThe shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - Question and answersTable that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Question and answersSchematic showing the placement of resources in a
facility.
Mean Observed Times - Question and answersThe average of the observation times for
each of the work elements.
Normal Time - Question and answersThe mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - Question and answersThe length of time it should take a qualified
worker using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) - Question and answersA philosophy designed to achieve high-
volume production through elimination of waste and continuous improvement. Based on
, a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
Kanban card - Question and answersA card that specifies the exact quantity of product
that needs to be produced.
Tier One Suppliers - Question and answersSupplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - Question and answersDirectly supplies materials or services to a
tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - Question and answersDirectly supplies materials or services to a
tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - Question and answersDetermines the labor
and machine resources needed to fill the open and planned orders generated by the
MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - Question and answersLarge software programs
used for planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - Question and answersIncludes the budgeted
levels of finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
Third-Party Logistics (3PL) - Question and answersBusinesses used to outsource
elements of the company's distribution and fulfillment services. They typically specialize
