©BRIGHTSTARS EXAM SOLUTIONS
11/14/2024 12:19 PM
Amazon Academy Final Study Guide
Questions With Verified Answers
When should you verify that the Process Assistant has cleared all time on tasks issues? -
answer✔After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: - answer✔Completing
handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be
completed: - answer✔Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift: -
answer✔Voluntary Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling
Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about
meeting your volume goal for the shift. The following is a critical part of the Sort shift that
ensures we are on track to meet our goal and allows us to make adjustments ahead of time
when necessary: - answer✔Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior
to the induct start time? - answer✔Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: - answer✔Verify DPO
pick list and staging plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already
created Next Day plan using the latest projected volume, staffing ratios, and TPH. When should
you have your pre-shift plan uploaded? - answer✔30 minutes prior to SOS
This ensures that associates are beginning work in their process immediately or as soon as
possible after they clock in for the shift. This is crucial for productivity as we need our associates
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, ©BRIGHTSTARS EXAM SOLUTIONS
11/14/2024 12:19 PM
to begin working as quickly as possible. Our current Network Goal is 2 minutes. - answer✔Fast
Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards
the end of the current shift. Where should you go to upload your finalized Next Day plan? -
answer✔Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered
97 people and average attendance for this day is 82%. How many associates do you need to
accept VET in order to staff the shift? - answer✔6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75
with an SPR of 40. What is your total dispatch capacity? - answer✔46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time.
How do you stay proactive to avoid OTD misses? - answer✔Labor planning properly based off
of projected rates and volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered
82 people and average attendance for this day is 82%. How many associates do you need to
accept VET in order to staff the shift? - answer✔6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to
delivery 92% of this, and the remaining 8% will go to the flex pool. Assuming all of the 150
drivers in the flex pool accept routes, at an SPR of 25 packages, how many shipments will not
dispatch from the site? (round up to the nearest whole number) - answer✔854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist
Compliance has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow
aislesPackages left in the end cap areasPick racks are full - answer✔NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for
Critical Roles? - answer✔All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in Ingenii? -
answer✔Monthly
Why was Apollo created? - answer✔Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery
Stations.
2|Page
11/14/2024 12:19 PM
Amazon Academy Final Study Guide
Questions With Verified Answers
When should you verify that the Process Assistant has cleared all time on tasks issues? -
answer✔After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: - answer✔Completing
handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be
completed: - answer✔Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift: -
answer✔Voluntary Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling
Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about
meeting your volume goal for the shift. The following is a critical part of the Sort shift that
ensures we are on track to meet our goal and allows us to make adjustments ahead of time
when necessary: - answer✔Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior
to the induct start time? - answer✔Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: - answer✔Verify DPO
pick list and staging plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already
created Next Day plan using the latest projected volume, staffing ratios, and TPH. When should
you have your pre-shift plan uploaded? - answer✔30 minutes prior to SOS
This ensures that associates are beginning work in their process immediately or as soon as
possible after they clock in for the shift. This is crucial for productivity as we need our associates
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/14/2024 12:19 PM
to begin working as quickly as possible. Our current Network Goal is 2 minutes. - answer✔Fast
Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards
the end of the current shift. Where should you go to upload your finalized Next Day plan? -
answer✔Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered
97 people and average attendance for this day is 82%. How many associates do you need to
accept VET in order to staff the shift? - answer✔6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75
with an SPR of 40. What is your total dispatch capacity? - answer✔46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time.
How do you stay proactive to avoid OTD misses? - answer✔Labor planning properly based off
of projected rates and volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered
82 people and average attendance for this day is 82%. How many associates do you need to
accept VET in order to staff the shift? - answer✔6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to
delivery 92% of this, and the remaining 8% will go to the flex pool. Assuming all of the 150
drivers in the flex pool accept routes, at an SPR of 25 packages, how many shipments will not
dispatch from the site? (round up to the nearest whole number) - answer✔854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist
Compliance has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow
aislesPackages left in the end cap areasPick racks are full - answer✔NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for
Critical Roles? - answer✔All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in Ingenii? -
answer✔Monthly
Why was Apollo created? - answer✔Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery
Stations.
2|Page
