Healthcare Strategic Management Chapter 5
Advantage of the inclusion of physicians on boards - answer-enhance the support of
the medical community, improve the market share and quality, and significantly
increases an organization's bottom-line performance
Core belies will fall under what directional strategy? - answer-Values
Critical success factors - answer-Those things that health care organizations must
accomplish to achieve high performance
Directional strategies include the following - answer-Mission, Vision, Values,
strategic Goals
Give two reasons to rethink the mission statement - answer-New technologies and
demographic trends
Idealism, uniqueness, future orientation and imagery are the attributes of what
directional strategy? - answer-Vision
Identify service category critical success factors - answer-1. Ability to serve entire
market
2. Strong information systems
3. Lowest cost structure
4. Ability to replicate services in other geographical markets
5. Ability to accept near term risks
It is important to involve top leadership in the development of the mission as well
as - answer-Employees
List the four characteristics of an effective mission statement - answer-1. Broadly
defines statements of purpose but clear and concise in its communication
2. Enduring
3. Underscores uniqueness
4. Specific about products/services
Mission - Example - answer-We are committed to bringing the highest quality of
care to the area and strive to be the first choice in healthcare for the surrounding
community
Recognize the important characteristics and components of a value statement -
answer-Characteristics: 1. Reflect the organizations culture
2. Consistent with desired image
3. Acceptable to stakeholders
4. Consistent with vision
5. ethical
6. Represent a clear commitment
Components - 1. Desired behaviors
2. Organizational norms
Advantage of the inclusion of physicians on boards - answer-enhance the support of
the medical community, improve the market share and quality, and significantly
increases an organization's bottom-line performance
Core belies will fall under what directional strategy? - answer-Values
Critical success factors - answer-Those things that health care organizations must
accomplish to achieve high performance
Directional strategies include the following - answer-Mission, Vision, Values,
strategic Goals
Give two reasons to rethink the mission statement - answer-New technologies and
demographic trends
Idealism, uniqueness, future orientation and imagery are the attributes of what
directional strategy? - answer-Vision
Identify service category critical success factors - answer-1. Ability to serve entire
market
2. Strong information systems
3. Lowest cost structure
4. Ability to replicate services in other geographical markets
5. Ability to accept near term risks
It is important to involve top leadership in the development of the mission as well
as - answer-Employees
List the four characteristics of an effective mission statement - answer-1. Broadly
defines statements of purpose but clear and concise in its communication
2. Enduring
3. Underscores uniqueness
4. Specific about products/services
Mission - Example - answer-We are committed to bringing the highest quality of
care to the area and strive to be the first choice in healthcare for the surrounding
community
Recognize the important characteristics and components of a value statement -
answer-Characteristics: 1. Reflect the organizations culture
2. Consistent with desired image
3. Acceptable to stakeholders
4. Consistent with vision
5. ethical
6. Represent a clear commitment
Components - 1. Desired behaviors
2. Organizational norms
