MGT 702 FINAL EXAM QUESTIONS WITH
CORRECT ANSWERS
You give a public talk on your HCO's achievements at the local community college.
In the Q&A, a lady asks, "I've heard the electronic records are not really safe, but
you said they were a big success. How can we be sure our information is
protected?" "I understand your concern," you reply. You continue: - CORRECT
ANSWER-"Whether they are paper or electronic, patient records are subject to
various risks. We meet or surpass national privacy standards. Outside auditors
have given us a high score. We've met all the auditors' recommendations."
As the intern in a large HCO, you are alone in an elevator until two patient care
techs and two guests enter. The PCAs are talking about "Ms. Jones," who
apparently has some complication to her surgery. As you hear them, you decide: -
CORRECT ANSWER-To tap one on the shoulder and point to a sign that says, "Do
not discuss patient matters in public"
While you're lunching with a group of young nurses, one of them says, "On my
unit, we seem to have had an increase in catheter-associated urinary tract
infections (CAUTIs), but the rate on monthly report does not show it. My nurse
manager says not to worry about it. Do you think she's right?" You respond: -
CORRECT ANSWER-"Maybe not. Do you have any idea why it's changing?"
Your lunch friends—young nurses and doctors—complain steadily about the EHR.
"Takes forever" and "can't find" are common threads. You should: - CORRECT
ANSWER-Find out if there are EHR OFIs about speed and search, and report back
to your friends.
MGT 702 Final Exam Questions with correct answers
,You're on the search committee to replace the CIO at a high-performing HCO. The
leading candidate asks you, "How can I be sure that your HCO will provide
adequate capital investment funds?" You reply: - CORRECT ANSWER-The board's
policy is (state what the policy is—so much per year earmarked for IT or to judge
IT requests with all capital needs). Here's our record in recent years."
In your fellowship at a high-performing HCO, the CIO asks, "Is our communication
to associates what it should be? Ideally, every associate should know all the
general policies related to their job. How could we identify communications OFIs?
Give me your thoughts on that, to help me decide whether we should do a more
extensive review." You go back to your office and start a list of ways to assess
HCO-to-associate communication. Your initial thoughts include the following
options:1—Every PIT could report to KM planning on what they feel are
communication OFIs.2—Add questions to the employee satisfaction survey.3—
Study unexpected-event reports to identify cases where communication failed.4
—Offer all intranet users a voluntary follow-up survey, "Was this the info you
needed?"5—Ask senior management to ask first-line managers on rounds, "What
do associates not know but should?"6—Ask for comments in exit interv -
CORRECT ANSWER-1,3, and 5
A couple years after your fellowship at a high-performing HCO, you are offered a
seat on the knowledge management planning committee. You accept, knowing
that it's a growth opportunity for you personally because the committee... -
CORRECT ANSWER-All of the above
The CIO comments in a senior leadership meeting, "We're implementing best
practice from Memorial Sugar Land (see exhibit 10.5). It does not address disaster
planning, though. I'd like to form a PIT to consider implications of long-term
power loss, protection of data against theft, how to coordinate transfer of data if
patients must be moved and our system is down, and issues like that." The COO
says, "Sure, but..." - CORRECT ANSWER-"...maybe we should dedicate a senior
leadership meeting to thinking through the charge."
MGT 702 Final Exam Questions with correct answers
, An orthopedist on staff says, "My residency hospital in the Intermountain system
used some patient recovery measures that aren't on my unit's scorecard. They
were helpful, because they focused on improving function." You reply: - CORRECT
ANSWER-"Can you explain them to me? I'll check the literature and draft a
proposal for your review. It will have to be reviewed by orthopedics and the KM
planning committee."
Attending a meeting of your HCO's primary care physicians, you hear a lot of
complaints. "The EHR's a pain"; "I can't spend the time I should with patients";
"You have to check every box, 'No, this man is not pregnant. Yes, this 80 year old
has arthritis. It's a waste of time.'" You decide: - CORRECT ANSWER-To ask the
practitioners if they would serve on a PIT to make the EHR less obtrusive
At a budget planning meeting, a senior leader from finance says, "We spend a ton
on training. Do we have any concrete idea of what we get for the money?"
"Interesting question," you respond... - CORRECT ANSWER-"We get high scores on
our measures of associates' satisfaction and engagement. Our units routinely
make their improvement goals."
At an associate forum, one associate asks if the HCO can add free parking as an
employment benefit. You reply: - CORRECT ANSWER-"We try to add benefits that
are useful to a large number of employees and don't give an advantage to some
employees. Many employees car-pool or use public transportation."
You meet a colleague at a bar after an ACHE meeting. The colleague says, "I'm
scared of this incentive pay that all the Baldrige winners are using. Incentive pay
has a long history, a lot of it bad. We might be walking into real trouble." You
don't have to reply, but you think about it. He's right about the history. Yet the
approach seems to be working at your HCO and many others. What are the
factors that have made it a success? - CORRECT ANSWER-It is outcomes driven,
MGT 702 Final Exam Questions with correct answers
CORRECT ANSWERS
You give a public talk on your HCO's achievements at the local community college.
In the Q&A, a lady asks, "I've heard the electronic records are not really safe, but
you said they were a big success. How can we be sure our information is
protected?" "I understand your concern," you reply. You continue: - CORRECT
ANSWER-"Whether they are paper or electronic, patient records are subject to
various risks. We meet or surpass national privacy standards. Outside auditors
have given us a high score. We've met all the auditors' recommendations."
As the intern in a large HCO, you are alone in an elevator until two patient care
techs and two guests enter. The PCAs are talking about "Ms. Jones," who
apparently has some complication to her surgery. As you hear them, you decide: -
CORRECT ANSWER-To tap one on the shoulder and point to a sign that says, "Do
not discuss patient matters in public"
While you're lunching with a group of young nurses, one of them says, "On my
unit, we seem to have had an increase in catheter-associated urinary tract
infections (CAUTIs), but the rate on monthly report does not show it. My nurse
manager says not to worry about it. Do you think she's right?" You respond: -
CORRECT ANSWER-"Maybe not. Do you have any idea why it's changing?"
Your lunch friends—young nurses and doctors—complain steadily about the EHR.
"Takes forever" and "can't find" are common threads. You should: - CORRECT
ANSWER-Find out if there are EHR OFIs about speed and search, and report back
to your friends.
MGT 702 Final Exam Questions with correct answers
,You're on the search committee to replace the CIO at a high-performing HCO. The
leading candidate asks you, "How can I be sure that your HCO will provide
adequate capital investment funds?" You reply: - CORRECT ANSWER-The board's
policy is (state what the policy is—so much per year earmarked for IT or to judge
IT requests with all capital needs). Here's our record in recent years."
In your fellowship at a high-performing HCO, the CIO asks, "Is our communication
to associates what it should be? Ideally, every associate should know all the
general policies related to their job. How could we identify communications OFIs?
Give me your thoughts on that, to help me decide whether we should do a more
extensive review." You go back to your office and start a list of ways to assess
HCO-to-associate communication. Your initial thoughts include the following
options:1—Every PIT could report to KM planning on what they feel are
communication OFIs.2—Add questions to the employee satisfaction survey.3—
Study unexpected-event reports to identify cases where communication failed.4
—Offer all intranet users a voluntary follow-up survey, "Was this the info you
needed?"5—Ask senior management to ask first-line managers on rounds, "What
do associates not know but should?"6—Ask for comments in exit interv -
CORRECT ANSWER-1,3, and 5
A couple years after your fellowship at a high-performing HCO, you are offered a
seat on the knowledge management planning committee. You accept, knowing
that it's a growth opportunity for you personally because the committee... -
CORRECT ANSWER-All of the above
The CIO comments in a senior leadership meeting, "We're implementing best
practice from Memorial Sugar Land (see exhibit 10.5). It does not address disaster
planning, though. I'd like to form a PIT to consider implications of long-term
power loss, protection of data against theft, how to coordinate transfer of data if
patients must be moved and our system is down, and issues like that." The COO
says, "Sure, but..." - CORRECT ANSWER-"...maybe we should dedicate a senior
leadership meeting to thinking through the charge."
MGT 702 Final Exam Questions with correct answers
, An orthopedist on staff says, "My residency hospital in the Intermountain system
used some patient recovery measures that aren't on my unit's scorecard. They
were helpful, because they focused on improving function." You reply: - CORRECT
ANSWER-"Can you explain them to me? I'll check the literature and draft a
proposal for your review. It will have to be reviewed by orthopedics and the KM
planning committee."
Attending a meeting of your HCO's primary care physicians, you hear a lot of
complaints. "The EHR's a pain"; "I can't spend the time I should with patients";
"You have to check every box, 'No, this man is not pregnant. Yes, this 80 year old
has arthritis. It's a waste of time.'" You decide: - CORRECT ANSWER-To ask the
practitioners if they would serve on a PIT to make the EHR less obtrusive
At a budget planning meeting, a senior leader from finance says, "We spend a ton
on training. Do we have any concrete idea of what we get for the money?"
"Interesting question," you respond... - CORRECT ANSWER-"We get high scores on
our measures of associates' satisfaction and engagement. Our units routinely
make their improvement goals."
At an associate forum, one associate asks if the HCO can add free parking as an
employment benefit. You reply: - CORRECT ANSWER-"We try to add benefits that
are useful to a large number of employees and don't give an advantage to some
employees. Many employees car-pool or use public transportation."
You meet a colleague at a bar after an ACHE meeting. The colleague says, "I'm
scared of this incentive pay that all the Baldrige winners are using. Incentive pay
has a long history, a lot of it bad. We might be walking into real trouble." You
don't have to reply, but you think about it. He's right about the history. Yet the
approach seems to be working at your HCO and many others. What are the
factors that have made it a success? - CORRECT ANSWER-It is outcomes driven,
MGT 702 Final Exam Questions with correct answers
