COMMUNICATION SKILLS FOR LAW
ENFORCEMENT OFFICERS
2024
T/F
Presenting professionally to the public does not involve having the ability to speak plainly and clearly?
False
presenting professionally to the public involves having the ability to speak plainly and clearly. (Pg. 7)
Using any profanity with the citizenry is?
A - Very professional and not offensive
B - Okay and your supervisor will not have a problem with it
C - Very offensive and unprofessional
D- None of the above
C
Using any profanity with citizenry is very offensive and unprofessional. (Pg. 8)
What is the primary complaint that citizens make when reporting improper behavior to your supervisors
or internal affairs?
A - police brutality
B - use of profanity
C - timely arrival
D - unapproachable
,B
Use of profanity is the primary complaint that citizens make when reporting improper behavior to your
supervisors or internal affairs. (Pg. 8)
When should you not utilize your voice in a commanding tone?
A - when directing multiple suspects during a raid or residential search
B - when commanding citizens to stay away from a crime scene
C - when commanding suspects to stay in their cars during a high risk vehicle stop
D - well moving individuals well you are directing traffic
E - when you are interviewing a victim
E
You should not utilize your commanding tone when you are interviewing a victim (pg. 8-9)
T/F
Messages only have one part, The words themselves.
False
Messages have two parts, the words themselves and the signals we send with the words to tell people
how they should take the words. (Pg. 9)
T/F
Reading people involves observing their behavior, being aware of their tone of voice, and actively
listening to their words?
True (pg.6)
T/F
You should not 'tune into' the people around you?
, False, you must 'tune into' the people around you. (pg. 6)
To be effective, officers must utilize communication skills that involve...
A - hearing verbal messages
B - perceiving nonverbal messages
C - responding verbally and nonverbally to heard and perceived messages
D - all of the above
E - none of the above
D - all of the above (pg. 6)
T/F Being able to communicate and defuse potentially explosive situations may be a major life saving
strategy for you
True (pg.6)
What supports your voice?
A - Breathing
B - Mouth
C - Body Language
D - None of the above
A - Breathing
Breathing is what supports the voice. If your breath is shallow and irregular, your voice will be thin and
weak (pg. 9)
Non-verbal cues account for about blank Percent of the meaning that is transmitted between two
persons in face to face Communications. Less then blank percent of the meaning comes through the
verbal channel.
ENFORCEMENT OFFICERS
2024
T/F
Presenting professionally to the public does not involve having the ability to speak plainly and clearly?
False
presenting professionally to the public involves having the ability to speak plainly and clearly. (Pg. 7)
Using any profanity with the citizenry is?
A - Very professional and not offensive
B - Okay and your supervisor will not have a problem with it
C - Very offensive and unprofessional
D- None of the above
C
Using any profanity with citizenry is very offensive and unprofessional. (Pg. 8)
What is the primary complaint that citizens make when reporting improper behavior to your supervisors
or internal affairs?
A - police brutality
B - use of profanity
C - timely arrival
D - unapproachable
,B
Use of profanity is the primary complaint that citizens make when reporting improper behavior to your
supervisors or internal affairs. (Pg. 8)
When should you not utilize your voice in a commanding tone?
A - when directing multiple suspects during a raid or residential search
B - when commanding citizens to stay away from a crime scene
C - when commanding suspects to stay in their cars during a high risk vehicle stop
D - well moving individuals well you are directing traffic
E - when you are interviewing a victim
E
You should not utilize your commanding tone when you are interviewing a victim (pg. 8-9)
T/F
Messages only have one part, The words themselves.
False
Messages have two parts, the words themselves and the signals we send with the words to tell people
how they should take the words. (Pg. 9)
T/F
Reading people involves observing their behavior, being aware of their tone of voice, and actively
listening to their words?
True (pg.6)
T/F
You should not 'tune into' the people around you?
, False, you must 'tune into' the people around you. (pg. 6)
To be effective, officers must utilize communication skills that involve...
A - hearing verbal messages
B - perceiving nonverbal messages
C - responding verbally and nonverbally to heard and perceived messages
D - all of the above
E - none of the above
D - all of the above (pg. 6)
T/F Being able to communicate and defuse potentially explosive situations may be a major life saving
strategy for you
True (pg.6)
What supports your voice?
A - Breathing
B - Mouth
C - Body Language
D - None of the above
A - Breathing
Breathing is what supports the voice. If your breath is shallow and irregular, your voice will be thin and
weak (pg. 9)
Non-verbal cues account for about blank Percent of the meaning that is transmitted between two
persons in face to face Communications. Less then blank percent of the meaning comes through the
verbal channel.
