Therapeutic Crisis Intervention Certification
Exam CORRECT 100%
Two Types of Crisis - ANSWER Situational and Maturational
Situational Crisis - ANSWER An unexpected crisis that arises suddenly in response to an external event or
a conflict concerning a specific circumstance.
Maturational Crisis - ANSWER A sudden paroxysmal intensification of symptoms in the course of a
disease.
Dynamics of a Crisis - ANSWER A sudden change in a young person's behavior & the young person has
run out of options.
Goals of Crisis Intervention - ANSWER 1. To provide immediate emotional and environmental support to
reduce stress and risk.
2. To teach a better way to cope with stress.
Stress Model of Crisis - ANSWER a. Pre-stage (Baseline)
b. Triggering phase
c. Escalation phase
d. Outburst phase
e. Recovery phase
Recovery Phase Outcome - ANSWER 1. Higher (educateur)
2. No change (fire fighter)
3. Lower (abuser)
What to Ask in Crisis Situation *** - ANSWER 1. What am I feeling?
, 2. What does the young person feel, need, or want?
3. How is the environment affecting the young person?
4. How do I best respond?
Meaning in spoken communication - ANSWER a. 55% facial expression
b. 38% tone of voice
c. 7% words
Behavior Management Techniques - ANSWER 1. Managing the Environment
2. Prompting
3. Caring Gesture
4. Hurdle Help
5. Redirection
6. Proximity
7. Planned ignoring and positive attention
8. Directive statements
9. Time away
Conflict Cycle - ANSWER 1. A stressful situation or incident
2. Young person's feelings
3. Young person's behavior
4. Adult response
Non-verbal Behaviors - ANSWER 1. Eye contact
2. Body language
3. Personal space
4. Height differences
5. Gender differences
6. Cultural differences
Exam CORRECT 100%
Two Types of Crisis - ANSWER Situational and Maturational
Situational Crisis - ANSWER An unexpected crisis that arises suddenly in response to an external event or
a conflict concerning a specific circumstance.
Maturational Crisis - ANSWER A sudden paroxysmal intensification of symptoms in the course of a
disease.
Dynamics of a Crisis - ANSWER A sudden change in a young person's behavior & the young person has
run out of options.
Goals of Crisis Intervention - ANSWER 1. To provide immediate emotional and environmental support to
reduce stress and risk.
2. To teach a better way to cope with stress.
Stress Model of Crisis - ANSWER a. Pre-stage (Baseline)
b. Triggering phase
c. Escalation phase
d. Outburst phase
e. Recovery phase
Recovery Phase Outcome - ANSWER 1. Higher (educateur)
2. No change (fire fighter)
3. Lower (abuser)
What to Ask in Crisis Situation *** - ANSWER 1. What am I feeling?
, 2. What does the young person feel, need, or want?
3. How is the environment affecting the young person?
4. How do I best respond?
Meaning in spoken communication - ANSWER a. 55% facial expression
b. 38% tone of voice
c. 7% words
Behavior Management Techniques - ANSWER 1. Managing the Environment
2. Prompting
3. Caring Gesture
4. Hurdle Help
5. Redirection
6. Proximity
7. Planned ignoring and positive attention
8. Directive statements
9. Time away
Conflict Cycle - ANSWER 1. A stressful situation or incident
2. Young person's feelings
3. Young person's behavior
4. Adult response
Non-verbal Behaviors - ANSWER 1. Eye contact
2. Body language
3. Personal space
4. Height differences
5. Gender differences
6. Cultural differences
