MGT 301 Final Exam NAU
An operations task performed at Hard Rock Café is - ✔️✔️preparing employee
schedules
ABC analysis is based upon the principle that - ✔️✔️there are usually a few critical
items, and many items which are less critical
The five elements in the management process are - ✔️✔️plan, organize, staff, lead,
and control
Which of the following is NOT a typical operations management function? -
✔️✔️Produce an advertising campaign for a cell phone
BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35 months.
They have an aggressive target of reducing new product development cycles by 30%.
This is an example of the operations management competitive advantage of -
✔️✔️Response
Customers of Dell Computers can order their computers on-line. Once the order is
placed, Dell starts to assemble the computer. Dell has recently reduced the time it takes
to assemble a computer from 10 hours to 8 hours. This is an example of competing by -
✔️✔️Response
Among department stores, Nordstrom has a reputation for highly personalized customer
service. This is an example of which OM strategy? - ✔️✔️Differentiation strategy
Southwest Airlines has streamlined its facilities to minimize the cost of scheduling crew
changes, maintenance, and inventories of parts. This is an example of which OM
strategy? - ✔️✔️Low-cost strategy
Which of the following products is likely to be assembled on a repetitive-process line? -
✔️✔️television sets
Fender's Custom Shop has produced guitars for many famous and gifted guitarists
including Eric Clapton, John Deacon (Queen), and David Gilmore (Pink Floyd) to name
a few. The Shop uses new and highly specialized equipment. Highly detailed inlay work
is performed with a Hegner precision scroll saw. Final assembly of the guitars is done
by actual musicians. What type of process strategy is utilized by Fender's Custom
Shop? - ✔️✔️job shop
At Nike iD's website you can design your own shoe including selecting the uppers color
and material, color of the Nike swoosh, sole, tongue and your own personalized ID.
,Three to four weeks later the shoe you designed is delivered to your home. This is an
example of - ✔️✔️Mass customization
Another phrase used to describe Process Focus - ✔️✔️job shop
Another phrase used to describe Mass Customization - ✔️✔️built to order
Another phrase used to describe Repetitive Focus - ✔️✔️module
Another phrase used to describe Product Focus - ✔️✔️continuous process
Which of the following products is likely to be assembled on a repetitive-process line? -
✔️✔️television sets
In the 1980's, Xerox studied the distribution system of L.L. Bean. Xerox compared the
performance of its distribution system with L.L. Bean's and used what it learned to
improve its operations. This process is called - ✔️✔️Benchmarking
The process of identifying other organizations that are best at some facet of your
operations and then modeling your organization after them is known as -
✔️✔️Benchmarking
Which of the following is not a Total Quality Management concept? - ✔️✔️strategic
planning
Which of these is NOT an element of TQM? - ✔️✔️management empowerment
Metro Airport flight traffic control tracks the length of flight delays. One tool that Metro
uses is an R chart. The purpose of such an R chart is to determine whether there has
been a - ✔️✔️change in the variation of the flight delay length
he control chart that monitors a process average is the - ✔️✔️x-bar chart
The purpose of an x-bar chart is to determine whether there has been a - ✔️✔️change
in the average of the process output
An ambulance firm in a large metropolitan area is concerned with its response time. For
the last 20 days, they have randomly sampled 4 ambulance calls and measured the
response time for each. The firm has decided to implement statistical process control to
monitor average response time. What is the most appropriate chart(s)? - ✔️✔️xbar-
chart and R chart
, Statistical Process Control charts - ✔️✔️display upper and lower limits for process
variables or attributes, and signal when a process is no longer in control
In the ABC inventory classification system - ✔️✔️B items require more control than C
items but less control than A items
Hand tools, lubricants, and cleaning supplies are usually examples of what? - ✔️✔️mro
inventory
The two most basic inventory questions answered by the typical inventory model are -
✔️✔️timing quantity of orders
At the economic order quantity, what is the relationship between holding cost and setup
cost? - ✔️✔️holding cost is equal to setup cost
One of the advantages of Just-In-Time is: - ✔️✔️low product cycle time
Yammar Diesel began to implement a JIT (just-in-time) production approach. One of
their first tasks was to reduce lot sizes. In order to accomplish this reduction in lot size,
Yammar Diesel needed to - ✔️✔️reduce setup time
In an assembly process to produce Lego tables, an assembler assembles legs for the
table. Her supplies are replenished regularly and she assembles legs as long as her
supplies last. After completing a batch, she moves the assembled legs to the next
workstation. This is an example of a - ✔️✔️push system
In just-in-time, waste, or muda, is defined as
Selected Answer:
a.unnecessary movement only
b.high levels of inventory only
c.anything other than that which adds value to the product or service
d.waiting time only - ✔️✔️C
Which of the following statements regarding a pull system is true?
a.problems become more obvious.
b.work is pulled to the downstream work stations before it is actually needed.
c.large lots are pulled from upstream stations.
d.manufacturing cycle time is increased. - ✔️✔️A
Which of the following is NOT an advantage of the few suppliers concept?
a.suppliers' willingness to provide technological expertise
b.vulnerability of trade secrets
An operations task performed at Hard Rock Café is - ✔️✔️preparing employee
schedules
ABC analysis is based upon the principle that - ✔️✔️there are usually a few critical
items, and many items which are less critical
The five elements in the management process are - ✔️✔️plan, organize, staff, lead,
and control
Which of the following is NOT a typical operations management function? -
✔️✔️Produce an advertising campaign for a cell phone
BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35 months.
They have an aggressive target of reducing new product development cycles by 30%.
This is an example of the operations management competitive advantage of -
✔️✔️Response
Customers of Dell Computers can order their computers on-line. Once the order is
placed, Dell starts to assemble the computer. Dell has recently reduced the time it takes
to assemble a computer from 10 hours to 8 hours. This is an example of competing by -
✔️✔️Response
Among department stores, Nordstrom has a reputation for highly personalized customer
service. This is an example of which OM strategy? - ✔️✔️Differentiation strategy
Southwest Airlines has streamlined its facilities to minimize the cost of scheduling crew
changes, maintenance, and inventories of parts. This is an example of which OM
strategy? - ✔️✔️Low-cost strategy
Which of the following products is likely to be assembled on a repetitive-process line? -
✔️✔️television sets
Fender's Custom Shop has produced guitars for many famous and gifted guitarists
including Eric Clapton, John Deacon (Queen), and David Gilmore (Pink Floyd) to name
a few. The Shop uses new and highly specialized equipment. Highly detailed inlay work
is performed with a Hegner precision scroll saw. Final assembly of the guitars is done
by actual musicians. What type of process strategy is utilized by Fender's Custom
Shop? - ✔️✔️job shop
At Nike iD's website you can design your own shoe including selecting the uppers color
and material, color of the Nike swoosh, sole, tongue and your own personalized ID.
,Three to four weeks later the shoe you designed is delivered to your home. This is an
example of - ✔️✔️Mass customization
Another phrase used to describe Process Focus - ✔️✔️job shop
Another phrase used to describe Mass Customization - ✔️✔️built to order
Another phrase used to describe Repetitive Focus - ✔️✔️module
Another phrase used to describe Product Focus - ✔️✔️continuous process
Which of the following products is likely to be assembled on a repetitive-process line? -
✔️✔️television sets
In the 1980's, Xerox studied the distribution system of L.L. Bean. Xerox compared the
performance of its distribution system with L.L. Bean's and used what it learned to
improve its operations. This process is called - ✔️✔️Benchmarking
The process of identifying other organizations that are best at some facet of your
operations and then modeling your organization after them is known as -
✔️✔️Benchmarking
Which of the following is not a Total Quality Management concept? - ✔️✔️strategic
planning
Which of these is NOT an element of TQM? - ✔️✔️management empowerment
Metro Airport flight traffic control tracks the length of flight delays. One tool that Metro
uses is an R chart. The purpose of such an R chart is to determine whether there has
been a - ✔️✔️change in the variation of the flight delay length
he control chart that monitors a process average is the - ✔️✔️x-bar chart
The purpose of an x-bar chart is to determine whether there has been a - ✔️✔️change
in the average of the process output
An ambulance firm in a large metropolitan area is concerned with its response time. For
the last 20 days, they have randomly sampled 4 ambulance calls and measured the
response time for each. The firm has decided to implement statistical process control to
monitor average response time. What is the most appropriate chart(s)? - ✔️✔️xbar-
chart and R chart
, Statistical Process Control charts - ✔️✔️display upper and lower limits for process
variables or attributes, and signal when a process is no longer in control
In the ABC inventory classification system - ✔️✔️B items require more control than C
items but less control than A items
Hand tools, lubricants, and cleaning supplies are usually examples of what? - ✔️✔️mro
inventory
The two most basic inventory questions answered by the typical inventory model are -
✔️✔️timing quantity of orders
At the economic order quantity, what is the relationship between holding cost and setup
cost? - ✔️✔️holding cost is equal to setup cost
One of the advantages of Just-In-Time is: - ✔️✔️low product cycle time
Yammar Diesel began to implement a JIT (just-in-time) production approach. One of
their first tasks was to reduce lot sizes. In order to accomplish this reduction in lot size,
Yammar Diesel needed to - ✔️✔️reduce setup time
In an assembly process to produce Lego tables, an assembler assembles legs for the
table. Her supplies are replenished regularly and she assembles legs as long as her
supplies last. After completing a batch, she moves the assembled legs to the next
workstation. This is an example of a - ✔️✔️push system
In just-in-time, waste, or muda, is defined as
Selected Answer:
a.unnecessary movement only
b.high levels of inventory only
c.anything other than that which adds value to the product or service
d.waiting time only - ✔️✔️C
Which of the following statements regarding a pull system is true?
a.problems become more obvious.
b.work is pulled to the downstream work stations before it is actually needed.
c.large lots are pulled from upstream stations.
d.manufacturing cycle time is increased. - ✔️✔️A
Which of the following is NOT an advantage of the few suppliers concept?
a.suppliers' willingness to provide technological expertise
b.vulnerability of trade secrets
