MNG3702
OCT/NOV EXAM 2024
UNIQUE NO.
DUE DATE: 15 OCTOBER 2024
, Question 1
1.1 Elements of the Balanced Scorecard (BSC)
Financial Perspective (1 mark)
Customer Perspective (1 mark)
Internal Business Processes Perspective (1 mark)
Learning and Growth Perspective (1 mark)
1.2 Strategic Objectives for Each Element of the BSC
Financial Perspective:
Strategic Objective: Increase profitability by expanding into new eco-friendly
textile markets and reducing production costs by adopting sustainable
technologies.
Alignment: This objective is aligned with Green Threads' goal to improve financial
performance and achieve carbon neutrality by 2030.
Customer Perspective:
Strategic Objective: Achieve a 96% customer satisfaction rate by 2030 through
innovative, high-quality, and eco-friendly products.
Alignment: This supports the company's vision of delivering sustainable products
and enhancing customer satisfaction.
Internal Business Processes Perspective:
Strategic Objective: Improve operational efficiency by adopting advanced
production processes and reducing waste to achieve zero waste by 2030.
Alignment: This is in line with Green Threads' commitment to sustainability and
leadership in eco-friendly practices.
Learning and Growth Perspective:
Strategic Objective: Foster innovation and employee development through
continuous research and development, focusing on sustainable product creation.
Alignment: This aligns with the company's goal of introducing at least one new
OCT/NOV EXAM 2024
UNIQUE NO.
DUE DATE: 15 OCTOBER 2024
, Question 1
1.1 Elements of the Balanced Scorecard (BSC)
Financial Perspective (1 mark)
Customer Perspective (1 mark)
Internal Business Processes Perspective (1 mark)
Learning and Growth Perspective (1 mark)
1.2 Strategic Objectives for Each Element of the BSC
Financial Perspective:
Strategic Objective: Increase profitability by expanding into new eco-friendly
textile markets and reducing production costs by adopting sustainable
technologies.
Alignment: This objective is aligned with Green Threads' goal to improve financial
performance and achieve carbon neutrality by 2030.
Customer Perspective:
Strategic Objective: Achieve a 96% customer satisfaction rate by 2030 through
innovative, high-quality, and eco-friendly products.
Alignment: This supports the company's vision of delivering sustainable products
and enhancing customer satisfaction.
Internal Business Processes Perspective:
Strategic Objective: Improve operational efficiency by adopting advanced
production processes and reducing waste to achieve zero waste by 2030.
Alignment: This is in line with Green Threads' commitment to sustainability and
leadership in eco-friendly practices.
Learning and Growth Perspective:
Strategic Objective: Foster innovation and employee development through
continuous research and development, focusing on sustainable product creation.
Alignment: This aligns with the company's goal of introducing at least one new
