HR Exam 3 Questions And 100% Correct Answers
Emotional competence includes two major dimensions, personal competence and
____________
a) character
b) intellectual capacity
c) temperament
d) social competence - ANSWER social competence
Leadership training that focuses on rational or logical business processes has the
potential to result in ____________
a) increased emotional intelligence
b) failure to understand the significance of emotions in the workplace
c) negative emotions
d) lower turnover of employees - ANSWER failure to understand the significance of
emotions in the workplace
It is important to handle your anger: you may do this in such a number of ways as
a) by quick and full expression of your anger, it will not rise to really dangerous level.
b) you can express it physically with the idea that it will dissipate the intensity of that
feeling.
c) you hold it off expressing as long as possible.
d) becoming aware of particular things that make you angry - ANSWER becoming aware
of particular things that make you angry
Juan has trouble on the job because he frequently suppresses his emotions. One
alternative to inappropriate suppression and expression is
a) to give in to the feeling but then let it go
,b) to share his feelings with many of his coworkers
c) to blame the cause of his emotions on someone or something else
d) to cry a lot - ANSWER to allow himself to feel the emotion then let it go
The emotional style which tends to cause coworkers to lose respect and confidence in
you is that of __________ emotions
a) giving in to
b) overexpressing
c) accommodating
d) suppressing - ANSWER overexpressing
Organizations often succeed when they operate under the adage "it's not personal, it's
just business."
a) true
b) false - ANSWER false
Our temperament, that is relatively fixed from a very early age is simply our early
predisposition to the way we display of our emotions
a) true
b) false - ANSWER true
The Transactional Analysis maintains that forgotten memories cannot influence decision
making
a) true
b) false - ANSWER false
In the Sedona method you can make positive changes in your life by "letting go"
a) true
b) false - ANSWER true
, It is important for your physical health to cultivate positive mental states of kindness and
compassion
a) true
b) false - ANSWER true
Energy can be defined as
a) the power of positive feedback
b) the expression of positive thoughts and feelings
c) incentive programs in the workplace
d) the force that helps us do things with vitality and intensity - ANSWER the force that
helps us do things with vitality and intensity
In order to have a healthier more lively life
a) Always practice courtesy so others will be courteous too
b) give feedback
c) try to experience three positive thoughts for every negative one
d) be fit - ANSWER try to experience three positive thoughts for every negative one
Kelly has an appointment with Mark. She arrives and Mark is on the phone. He tells his
caller that his appointment is here and he will call him back later. This is a example of
a) dialogue
b) positive energy
c) courtesy
d) praise ANSWER courtesy
Positive reinforcement is based on two facts about human nature: people like to be
recognized and they
a) want to know how well they are doing
Emotional competence includes two major dimensions, personal competence and
____________
a) character
b) intellectual capacity
c) temperament
d) social competence - ANSWER social competence
Leadership training that focuses on rational or logical business processes has the
potential to result in ____________
a) increased emotional intelligence
b) failure to understand the significance of emotions in the workplace
c) negative emotions
d) lower turnover of employees - ANSWER failure to understand the significance of
emotions in the workplace
It is important to handle your anger: you may do this in such a number of ways as
a) by quick and full expression of your anger, it will not rise to really dangerous level.
b) you can express it physically with the idea that it will dissipate the intensity of that
feeling.
c) you hold it off expressing as long as possible.
d) becoming aware of particular things that make you angry - ANSWER becoming aware
of particular things that make you angry
Juan has trouble on the job because he frequently suppresses his emotions. One
alternative to inappropriate suppression and expression is
a) to give in to the feeling but then let it go
,b) to share his feelings with many of his coworkers
c) to blame the cause of his emotions on someone or something else
d) to cry a lot - ANSWER to allow himself to feel the emotion then let it go
The emotional style which tends to cause coworkers to lose respect and confidence in
you is that of __________ emotions
a) giving in to
b) overexpressing
c) accommodating
d) suppressing - ANSWER overexpressing
Organizations often succeed when they operate under the adage "it's not personal, it's
just business."
a) true
b) false - ANSWER false
Our temperament, that is relatively fixed from a very early age is simply our early
predisposition to the way we display of our emotions
a) true
b) false - ANSWER true
The Transactional Analysis maintains that forgotten memories cannot influence decision
making
a) true
b) false - ANSWER false
In the Sedona method you can make positive changes in your life by "letting go"
a) true
b) false - ANSWER true
, It is important for your physical health to cultivate positive mental states of kindness and
compassion
a) true
b) false - ANSWER true
Energy can be defined as
a) the power of positive feedback
b) the expression of positive thoughts and feelings
c) incentive programs in the workplace
d) the force that helps us do things with vitality and intensity - ANSWER the force that
helps us do things with vitality and intensity
In order to have a healthier more lively life
a) Always practice courtesy so others will be courteous too
b) give feedback
c) try to experience three positive thoughts for every negative one
d) be fit - ANSWER try to experience three positive thoughts for every negative one
Kelly has an appointment with Mark. She arrives and Mark is on the phone. He tells his
caller that his appointment is here and he will call him back later. This is a example of
a) dialogue
b) positive energy
c) courtesy
d) praise ANSWER courtesy
Positive reinforcement is based on two facts about human nature: people like to be
recognized and they
a) want to know how well they are doing
