SRM: 3152 final exam UIOWA
Staff training practices - correct answer ✔✔- provide materials in advance
- develop and communicate a culture
- reward system
- train regularly
forms of staff training - correct answer ✔✔- facility-wide orientation
- position specific training
- on the job training
facility-wide orientation example - correct answer ✔✔general safety and customer service
position specific training - correct answer ✔✔lifeguard training
on the job training - correct answer ✔✔following a employee/manager
book types of training typically yearly - correct answer ✔✔- Sexual harassment and diversity training
-Generic Safety training
- Customer service training
customer service importances - correct answer ✔✔-Gives Information
-action
-Financial help
timeliness importances for customer service - correct answer ✔✔-when should service be delivered
-Any voicemail or email of service request should be answered
, voice importances for customer service - correct answer ✔✔manner of tone
follow through importances for customer service - correct answer ✔✔action taken after the said request
or service
event settlement definition - correct answer ✔✔-The accounting and distribution process by which
money is divided as outlined in a contract
-Helps to decide who gets and spends money on what things
-In place so both the facility and event are able to meet their regular obligations in a timely manner
potential terms of event settlement/types of rent - correct answer ✔✔-All-in
-Flat rent + expenses
-Variable rent based on space usage
-Percentage of ticket sales
-Per person
-Per person + expenses
All-in terms - correct answer ✔✔facility decides what you use and how much you owe ($) for that space
Flat rent + expenses terms - correct answer ✔✔busy time so tournament promoter covers expenses in
addition to rent
Variable rent based on space usage terms - correct answer ✔✔facility willing to make space available for
rent for a certain amount of time
4 cash actions - correct answer ✔✔1. Keep the money secure in a drawer and make sure it is somewhere
safe. When traveling with money lock it in a designated bag for transportation.
Staff training practices - correct answer ✔✔- provide materials in advance
- develop and communicate a culture
- reward system
- train regularly
forms of staff training - correct answer ✔✔- facility-wide orientation
- position specific training
- on the job training
facility-wide orientation example - correct answer ✔✔general safety and customer service
position specific training - correct answer ✔✔lifeguard training
on the job training - correct answer ✔✔following a employee/manager
book types of training typically yearly - correct answer ✔✔- Sexual harassment and diversity training
-Generic Safety training
- Customer service training
customer service importances - correct answer ✔✔-Gives Information
-action
-Financial help
timeliness importances for customer service - correct answer ✔✔-when should service be delivered
-Any voicemail or email of service request should be answered
, voice importances for customer service - correct answer ✔✔manner of tone
follow through importances for customer service - correct answer ✔✔action taken after the said request
or service
event settlement definition - correct answer ✔✔-The accounting and distribution process by which
money is divided as outlined in a contract
-Helps to decide who gets and spends money on what things
-In place so both the facility and event are able to meet their regular obligations in a timely manner
potential terms of event settlement/types of rent - correct answer ✔✔-All-in
-Flat rent + expenses
-Variable rent based on space usage
-Percentage of ticket sales
-Per person
-Per person + expenses
All-in terms - correct answer ✔✔facility decides what you use and how much you owe ($) for that space
Flat rent + expenses terms - correct answer ✔✔busy time so tournament promoter covers expenses in
addition to rent
Variable rent based on space usage terms - correct answer ✔✔facility willing to make space available for
rent for a certain amount of time
4 cash actions - correct answer ✔✔1. Keep the money secure in a drawer and make sure it is somewhere
safe. When traveling with money lock it in a designated bag for transportation.
