CVS Pharmacy Exam Questions and
Answers
The technician's role in the Quality Assurance includes: (select all that apply)
□ Completing the accuracy scan at Production
□ Using the appropriate shelf dividers to identify high-risk medications
□ Validating the customer's address prior to ringing up prescriptions at Drive-Thru and
Pick-Up
□ Informing customers that the medication they are taking is high risk - Correct Answers
-■ Completing the accuracy scan at Production
■ Using the appropriate shelf dividers to identify high-risk medications
■ Validating the customer's address prior to ringing up prescriptions at Drive-Thru and
Pick-Up
□ Informing customers that the medication they are taking is high risk
1. The customer receipt portion of the prescription label includes the following
information: (select all that apply)
□ Third party information (if applicable)
□ Medication name
□ Promised date and time, and number of prescriptions in the order
□ Patient information (name, address, DOB) - Correct Answers -■ Third party
information (if applicable)
■ Medication name
■ Promised date and time, and number of prescriptions in the order
■ Patient information (name, address, DOB)
As part of the pre-quality assurance check, the employee stationed at Production should
match the NDC on the medication to the NDC on the prescription label
O True
O False - Correct Answers -True
Amoxicillin suspensions can be reconstituted by anyone in the pharmacy
O True
O False - Correct Answers -False
Which of the following medication types are taken by mouth?
O Otic preparations
O Elixirs
,O Suppositories
O Ophthalmic preparations - Correct Answers -Elixirs
The prescriber is required to provide all of the following on a prescription EXCEPT:
O Directions for use
O Patient's name
O Medication name
O All of the above are required - Correct Answers -All of the above are required
A prescription calls for 180ml of Promethazine with Codeine. How many oz will be
dispensed?
O 3 oz
O 9oz
O 6oz
O 4oz - Correct Answers -6oz
When processing prescriptions in the pharmacy computer system it is important to
validate that
prescriptions are being filled for the correct patient by verifying his/her address and date
of
birth
O True
O False - Correct Answers -True
Insulin must be stored in
O Large item area
O Refrigerator
O Over-the-counter section
O Secured safe - Correct Answers -Refrigerator
As an important security measure, the following are the only individual who should have
access
to the pharmacy department unaccompanied
O Pharmacy technicians
O Store managers
O Pharmacists
O Loss prevention managers - Correct Answers -Pharmacists
When working at the Prescription Pick-Up station it is important to: (select all that apply)
□ Log off your register if you leave the station
□ Make sure your register drawer is closed at all times (unless conducting a cash
transaction with a customer)
□ Wear your clean, white pharmacy lab coat, with a name badge, at all times
□ Call for assistance is there are three or more people in line, or you need help with a
transaction - Correct Answers -■ Log off your register if you leave the station
, ■ Make sure your register drawer is closed at all times (unless conducting a cash
transaction with a customer)
■ Wear your clean, white pharmacy lab coat, with a name badge, at all times
■ Call for assistance is there are three or more people in line, or you need help with a
transaction
11. The store manager can enter the pharmacy to retrieve a person's prescription when
an
emergency occurs after hours
O True
O False - Correct Answers -False
A customer calls the pharmacy indication the medication they received does not look
like the medication they received last month, you should:
O Tell the customer we probably gave them a different manufacturer this time
O Write down the necessary information, ask the customer to hold, and have the
pharmacist speak to the customer regarding the situation
O Tell the customer its best to discard the medication
O Write down the necessary information, ask the customer to hold, get the stock bottle
that contains the medication the customer should have received and explain to the
customer what the medication should look like. You don't really need to involve the
pharmacist - Correct Answers -Write down the necessary information, ask the customer
to hold, and have the pharmacist speak to the customer regarding the situation
During the final verification the pharmacist is verifying
□ The drug
□ For drug interactions
□ The drug strength
□ The prescribers name - Correct Answers -■ The drug
■ For drug interactions
■ The drug strength
■ The prescribers name
To complete the accuracy scan you must verify it with
O Your credentials
O Your initials along with the QA pharmacist's
O The Pick-Up staff member initials
O The QA pharmacist's credentials - Correct Answers -Your credentials
15. Which of the following is false regarding the refrigerators and freezers in the
pharmacy?
O Refrigerators and freezers are maintained within the proper range with recommended
medication storage requirements
O Pharmacies must regularly check the temperature within the freezer and refrigerator
O Medications must be organized to allow for proper air flow
Answers
The technician's role in the Quality Assurance includes: (select all that apply)
□ Completing the accuracy scan at Production
□ Using the appropriate shelf dividers to identify high-risk medications
□ Validating the customer's address prior to ringing up prescriptions at Drive-Thru and
Pick-Up
□ Informing customers that the medication they are taking is high risk - Correct Answers
-■ Completing the accuracy scan at Production
■ Using the appropriate shelf dividers to identify high-risk medications
■ Validating the customer's address prior to ringing up prescriptions at Drive-Thru and
Pick-Up
□ Informing customers that the medication they are taking is high risk
1. The customer receipt portion of the prescription label includes the following
information: (select all that apply)
□ Third party information (if applicable)
□ Medication name
□ Promised date and time, and number of prescriptions in the order
□ Patient information (name, address, DOB) - Correct Answers -■ Third party
information (if applicable)
■ Medication name
■ Promised date and time, and number of prescriptions in the order
■ Patient information (name, address, DOB)
As part of the pre-quality assurance check, the employee stationed at Production should
match the NDC on the medication to the NDC on the prescription label
O True
O False - Correct Answers -True
Amoxicillin suspensions can be reconstituted by anyone in the pharmacy
O True
O False - Correct Answers -False
Which of the following medication types are taken by mouth?
O Otic preparations
O Elixirs
,O Suppositories
O Ophthalmic preparations - Correct Answers -Elixirs
The prescriber is required to provide all of the following on a prescription EXCEPT:
O Directions for use
O Patient's name
O Medication name
O All of the above are required - Correct Answers -All of the above are required
A prescription calls for 180ml of Promethazine with Codeine. How many oz will be
dispensed?
O 3 oz
O 9oz
O 6oz
O 4oz - Correct Answers -6oz
When processing prescriptions in the pharmacy computer system it is important to
validate that
prescriptions are being filled for the correct patient by verifying his/her address and date
of
birth
O True
O False - Correct Answers -True
Insulin must be stored in
O Large item area
O Refrigerator
O Over-the-counter section
O Secured safe - Correct Answers -Refrigerator
As an important security measure, the following are the only individual who should have
access
to the pharmacy department unaccompanied
O Pharmacy technicians
O Store managers
O Pharmacists
O Loss prevention managers - Correct Answers -Pharmacists
When working at the Prescription Pick-Up station it is important to: (select all that apply)
□ Log off your register if you leave the station
□ Make sure your register drawer is closed at all times (unless conducting a cash
transaction with a customer)
□ Wear your clean, white pharmacy lab coat, with a name badge, at all times
□ Call for assistance is there are three or more people in line, or you need help with a
transaction - Correct Answers -■ Log off your register if you leave the station
, ■ Make sure your register drawer is closed at all times (unless conducting a cash
transaction with a customer)
■ Wear your clean, white pharmacy lab coat, with a name badge, at all times
■ Call for assistance is there are three or more people in line, or you need help with a
transaction
11. The store manager can enter the pharmacy to retrieve a person's prescription when
an
emergency occurs after hours
O True
O False - Correct Answers -False
A customer calls the pharmacy indication the medication they received does not look
like the medication they received last month, you should:
O Tell the customer we probably gave them a different manufacturer this time
O Write down the necessary information, ask the customer to hold, and have the
pharmacist speak to the customer regarding the situation
O Tell the customer its best to discard the medication
O Write down the necessary information, ask the customer to hold, get the stock bottle
that contains the medication the customer should have received and explain to the
customer what the medication should look like. You don't really need to involve the
pharmacist - Correct Answers -Write down the necessary information, ask the customer
to hold, and have the pharmacist speak to the customer regarding the situation
During the final verification the pharmacist is verifying
□ The drug
□ For drug interactions
□ The drug strength
□ The prescribers name - Correct Answers -■ The drug
■ For drug interactions
■ The drug strength
■ The prescribers name
To complete the accuracy scan you must verify it with
O Your credentials
O Your initials along with the QA pharmacist's
O The Pick-Up staff member initials
O The QA pharmacist's credentials - Correct Answers -Your credentials
15. Which of the following is false regarding the refrigerators and freezers in the
pharmacy?
O Refrigerators and freezers are maintained within the proper range with recommended
medication storage requirements
O Pharmacies must regularly check the temperature within the freezer and refrigerator
O Medications must be organized to allow for proper air flow
