Management Exam 1 (Chapters 1-4)
Stimulator Questions Fully Answered.
ethics - Answer the set of moral principles or values that defines right and wrong for a person or group
ethical behavior - Answer behavior that conforms to society's accepted principles of right and wrong
workplace deviance - Answer unethical behavior that violates organizational norms about right and
wrong
production deviance - Answer unethical behavior that hurts the quality and quantity of work produced
property deviance - Answer unethical behavior aimed at company property or products
employee shrinkage - Answer employee theft of company merchandise
Political deviance - Answer using ones influence to harm others in the company
personal aggression - Answer hostile or aggressive behavior towards others
management - Answer getting work done through others
efficiency - Answer getting work done with a minimum of effort, expense or waste
effectiveness - Answer accomplishing tasks that help fulfill organizational objectives such as customer
service and satisfaction
Fayol's 5 Management Functions - Answer planning
organizing
, coordinating
commanding
controlling
planning - Answer determining organizational goals and means for achieving them
organizing - Answer deciding where decisions will be made, who will do what jobs and tasks, and who
will work for whom
leading - Answer inspring and motivating workers to work hard to achieve organizational goals
Controlling - Answer monitoring progress toward goal achievement and taking corrective action when
progress isn't being made
team leaders - Answer managers responsible for facilitating team activities toward goal
accomplishment
middle managers - Answer managers responsible for setting objectives consistent with top
managements goals and for planning and implementing subunit strategies for achieving these objectives
first line managers - Answer managers who train and supervise the performance of non managerial
employees who are directly responsible for producing the companys product or service
figurehead role - Answer the interpersonal role managers play when they perform ceremonial duties
leader role - Answer the interpersonal role managers play when they motivate and encourage workers
to accomplish organizational objectives
liaison role - Answer the interpersonal role managers play when they deal with the people outside
their units
Stimulator Questions Fully Answered.
ethics - Answer the set of moral principles or values that defines right and wrong for a person or group
ethical behavior - Answer behavior that conforms to society's accepted principles of right and wrong
workplace deviance - Answer unethical behavior that violates organizational norms about right and
wrong
production deviance - Answer unethical behavior that hurts the quality and quantity of work produced
property deviance - Answer unethical behavior aimed at company property or products
employee shrinkage - Answer employee theft of company merchandise
Political deviance - Answer using ones influence to harm others in the company
personal aggression - Answer hostile or aggressive behavior towards others
management - Answer getting work done through others
efficiency - Answer getting work done with a minimum of effort, expense or waste
effectiveness - Answer accomplishing tasks that help fulfill organizational objectives such as customer
service and satisfaction
Fayol's 5 Management Functions - Answer planning
organizing
, coordinating
commanding
controlling
planning - Answer determining organizational goals and means for achieving them
organizing - Answer deciding where decisions will be made, who will do what jobs and tasks, and who
will work for whom
leading - Answer inspring and motivating workers to work hard to achieve organizational goals
Controlling - Answer monitoring progress toward goal achievement and taking corrective action when
progress isn't being made
team leaders - Answer managers responsible for facilitating team activities toward goal
accomplishment
middle managers - Answer managers responsible for setting objectives consistent with top
managements goals and for planning and implementing subunit strategies for achieving these objectives
first line managers - Answer managers who train and supervise the performance of non managerial
employees who are directly responsible for producing the companys product or service
figurehead role - Answer the interpersonal role managers play when they perform ceremonial duties
leader role - Answer the interpersonal role managers play when they motivate and encourage workers
to accomplish organizational objectives
liaison role - Answer the interpersonal role managers play when they deal with the people outside
their units
