MAN TEST 3 MULTIPLE CHOICE
_____ is a universal benchmark for quality management practice.
A. NASDAQ
B. NAAQS
C. ISO 9000
D. ASTM - Answers -C
Which of the following factors would NOT be a primary concern for managers in
establishing organizational control?
A. Deciding how to respond to competitors' market moves
B. Deciding how they will obtain essential information
C. Deciding what information is essential
D. Deciding how they can and should respond to essential information they have
obtained - Answers -A
Which of the following is essential for effective control within an organization?
A. Large-sized, homogenous teams
B. Centralized and rigid management approaches
C. Leaders with autocratic leadership skills to exert hierarchical control
D. Information about performance standards and actual performance - Answers -D
For managers to have effective organizational control, which of the following factors is
important?
A. Having the correct data
B. Creating the glass ceiling policy
C. Increasing the team size
D. Having free riders on a team - Answers -A
A balanced scorecard:
A. relies on using a performance measurement orientation to improve organizational
performance.
B. focuses on markets and customers, employees and financials.
C. focuses solely on an organization's internal business processes.
D. relies entirely on financial measures. - Answers -B
Planned investments in major assets such as buildings, trucks, and heavy machinery,
often involving expenditures over more than a year, appear on a:
A. cash budget.
B. top-down budget.
C. bottom-up budget.
D. capital budget. - Answers -D
Which of the following is an activity ratio used to compare the organization's
performance with earlier data or industry norms?
A. Gross margin
,B. Inventory turnover
C. Current ratio
D. Debt ratio - Answers -B
The goal of open-book management can best be described as:
A. structured opportunities for more female employees to move up to the top levels of
management.
B. a philosophy that asserts people are incapable of self-discipline and cannot be
trusted with financial management.
C. showing an individual employee how his or her job fits into the big picture and affects
the financial future of the organization.
D. combined autocratic and democratic styles of management. - Answers -C
Which of the following statements about U.S. companies and ISO 9000 certification is
true?
A. ISO certification has yet to become the recognized standard for evaluating and
comparing companies in the United States.
B. ISO 9000 standards constitute effective quality management as outlined by the
International Organization for Standardization in Atlanta, Georgia.
C. The United States continues to lead in the total number of certifications.
D. More U.S. companies are feeling the pressure to participate to remain competitive in
international markets. - Answers -D
Because of the control system Ingrid has put in place, the employees are taking
initiative and are actively engaged in their work. Their commitment is evident as they
seek greater responsibilities, and turnover is low. Which of the following types of control
system is used at Ingrid's company?
A. Hierarchical
B. Balanced scorecard
C. Decentralized
D. Vertical - Answers -C
During planning and decision making, Jessica uses an approach that requires a
complete justification for every line item in a budget, instead of carrying forward a prior
budget and applying a percentage change. The approach is known as:
A. zero-based budgeting.
B. inflation-based budgeting.
C. incremental budgeting.
D. top-down budgeting. - Answers -A
Quality circles:
A. are based on a hierarchical control philosophy.
B. consist of 6-12 volunteer employees.
C. push decision making exclusively to the top management levels.
D. increase employee commitment through recreational activities. - Answers -B
,Which of the following statements about open-book management is true?
A. It is not highly compatible with global accounting standards.
B. It ties employee rewards to the company's overall success.
C. It operates best in cultures where the prevailing attitudes encourage confidentiality.
D. It is most compatible in organizational cultures with extensive use of rules, policies,
and hierarchy of authority. - Answers -B
Which of the following would be considered a basic assumption of decentralized
control?
A. Employees are incapable of self-discipline and cannot be trusted.
B. Employees prefer the detailed rules and procedures of a top-down hierarchy.
C. Employees work best when they are fully committed to the organization.
D. Employee turnover is high. - Answers -C
In composing her monthly management report, Soledad notices that quality
improvement targets have not been reached. She is not overly concerned for this month
because the department has a new line manager, but she will certainly be reviewing
progress during the coming month for those targets. Which of the following steps of
feedback control is Soledad engaged in here?
A. Comparing performance to standards
B. Measuring actual performance
C. Establishing standards of performance
D. Taking corrective action - Answers -A
The goal of organizational control can best be summed up by which of the following
statements?
A. Regulating organizational activities through systematic processes to make them
consistent with the established expectations
B. Performing the task or activity that one has been assigned
C. Regulating an organization exclusively by using social media tools, including mobile
technologies and social networking
D. Matching the needs, interests, and values that individuals and organizations offer
each other - Answers -A
Garrett is the manager of a small production line. He is assessing what outcomes and
standards he needs to measure to make sure his department is performing as efficiently
as possible. He also wants to provide a way to monitor these standards and outcomes.
Garrett is concerned with his department's:
A. corrective actions.
B. organizational control.
C. quality metrics.
D. feedback. - Answers -B
Which of the following is NOT one of the three types of information provided by the
balance sheet?
A. Owners' equity
, B. Cash flow
C. Assets
D. Liabilities - Answers -B
In countries with prevailing attitudes and standards that encourage confidentiality,
managers of multinational companies operating there may encounter difficulties. Two
countries with secretive economies that rate high on the opacity index include:
A. Finland and Ireland.
B. Canada and the United States.
C. Russia and India.
D. Japan and Hong Kong. - Answers -C
In a _____ budgeting process, lower-level managers budget their departments' resource
needs and pass them up to top management for approval.
A. bottom-up
B. zero-based
C. top-down
D. cash - Answers -A
Which of the following statements about the International Organization for
Standardization is true?
A. ISO 9000 standards represent a universal benchmark for quality management
practices.
B. The United States and 187 other countries have been ISO 9000 certified.
C. Its headquarters are in Brussels, Belgium.
D. Few countries and companies require ISO certification before they will do business
with an organization. - Answers -A
Petra is trying to explain to a coworker the difference between hierarchical and
decentralized control as their organization makes the shift from one to the other. Which
of the following statements might Petra use to describe decentralized methods of
control?
A. They rely on task-related job descriptions and detailed rules and procedures.
B. They distrust cultural norms as means of control.
C. They use top-down authority and position power.
D. They rely on the intrinsic rewards of meaningful work. - Answers -D
Marina is a quality control employee assigned to work alongside employees in the
printing production area in order to detect and address defects early and identify
opportunities for quality improvements within the process. This approach to quality
improvement is known as:
A. benchmarking.
B. a quality circle.
C. Six Sigma.
D. quality partnering. - Answers -D
_____ is a universal benchmark for quality management practice.
A. NASDAQ
B. NAAQS
C. ISO 9000
D. ASTM - Answers -C
Which of the following factors would NOT be a primary concern for managers in
establishing organizational control?
A. Deciding how to respond to competitors' market moves
B. Deciding how they will obtain essential information
C. Deciding what information is essential
D. Deciding how they can and should respond to essential information they have
obtained - Answers -A
Which of the following is essential for effective control within an organization?
A. Large-sized, homogenous teams
B. Centralized and rigid management approaches
C. Leaders with autocratic leadership skills to exert hierarchical control
D. Information about performance standards and actual performance - Answers -D
For managers to have effective organizational control, which of the following factors is
important?
A. Having the correct data
B. Creating the glass ceiling policy
C. Increasing the team size
D. Having free riders on a team - Answers -A
A balanced scorecard:
A. relies on using a performance measurement orientation to improve organizational
performance.
B. focuses on markets and customers, employees and financials.
C. focuses solely on an organization's internal business processes.
D. relies entirely on financial measures. - Answers -B
Planned investments in major assets such as buildings, trucks, and heavy machinery,
often involving expenditures over more than a year, appear on a:
A. cash budget.
B. top-down budget.
C. bottom-up budget.
D. capital budget. - Answers -D
Which of the following is an activity ratio used to compare the organization's
performance with earlier data or industry norms?
A. Gross margin
,B. Inventory turnover
C. Current ratio
D. Debt ratio - Answers -B
The goal of open-book management can best be described as:
A. structured opportunities for more female employees to move up to the top levels of
management.
B. a philosophy that asserts people are incapable of self-discipline and cannot be
trusted with financial management.
C. showing an individual employee how his or her job fits into the big picture and affects
the financial future of the organization.
D. combined autocratic and democratic styles of management. - Answers -C
Which of the following statements about U.S. companies and ISO 9000 certification is
true?
A. ISO certification has yet to become the recognized standard for evaluating and
comparing companies in the United States.
B. ISO 9000 standards constitute effective quality management as outlined by the
International Organization for Standardization in Atlanta, Georgia.
C. The United States continues to lead in the total number of certifications.
D. More U.S. companies are feeling the pressure to participate to remain competitive in
international markets. - Answers -D
Because of the control system Ingrid has put in place, the employees are taking
initiative and are actively engaged in their work. Their commitment is evident as they
seek greater responsibilities, and turnover is low. Which of the following types of control
system is used at Ingrid's company?
A. Hierarchical
B. Balanced scorecard
C. Decentralized
D. Vertical - Answers -C
During planning and decision making, Jessica uses an approach that requires a
complete justification for every line item in a budget, instead of carrying forward a prior
budget and applying a percentage change. The approach is known as:
A. zero-based budgeting.
B. inflation-based budgeting.
C. incremental budgeting.
D. top-down budgeting. - Answers -A
Quality circles:
A. are based on a hierarchical control philosophy.
B. consist of 6-12 volunteer employees.
C. push decision making exclusively to the top management levels.
D. increase employee commitment through recreational activities. - Answers -B
,Which of the following statements about open-book management is true?
A. It is not highly compatible with global accounting standards.
B. It ties employee rewards to the company's overall success.
C. It operates best in cultures where the prevailing attitudes encourage confidentiality.
D. It is most compatible in organizational cultures with extensive use of rules, policies,
and hierarchy of authority. - Answers -B
Which of the following would be considered a basic assumption of decentralized
control?
A. Employees are incapable of self-discipline and cannot be trusted.
B. Employees prefer the detailed rules and procedures of a top-down hierarchy.
C. Employees work best when they are fully committed to the organization.
D. Employee turnover is high. - Answers -C
In composing her monthly management report, Soledad notices that quality
improvement targets have not been reached. She is not overly concerned for this month
because the department has a new line manager, but she will certainly be reviewing
progress during the coming month for those targets. Which of the following steps of
feedback control is Soledad engaged in here?
A. Comparing performance to standards
B. Measuring actual performance
C. Establishing standards of performance
D. Taking corrective action - Answers -A
The goal of organizational control can best be summed up by which of the following
statements?
A. Regulating organizational activities through systematic processes to make them
consistent with the established expectations
B. Performing the task or activity that one has been assigned
C. Regulating an organization exclusively by using social media tools, including mobile
technologies and social networking
D. Matching the needs, interests, and values that individuals and organizations offer
each other - Answers -A
Garrett is the manager of a small production line. He is assessing what outcomes and
standards he needs to measure to make sure his department is performing as efficiently
as possible. He also wants to provide a way to monitor these standards and outcomes.
Garrett is concerned with his department's:
A. corrective actions.
B. organizational control.
C. quality metrics.
D. feedback. - Answers -B
Which of the following is NOT one of the three types of information provided by the
balance sheet?
A. Owners' equity
, B. Cash flow
C. Assets
D. Liabilities - Answers -B
In countries with prevailing attitudes and standards that encourage confidentiality,
managers of multinational companies operating there may encounter difficulties. Two
countries with secretive economies that rate high on the opacity index include:
A. Finland and Ireland.
B. Canada and the United States.
C. Russia and India.
D. Japan and Hong Kong. - Answers -C
In a _____ budgeting process, lower-level managers budget their departments' resource
needs and pass them up to top management for approval.
A. bottom-up
B. zero-based
C. top-down
D. cash - Answers -A
Which of the following statements about the International Organization for
Standardization is true?
A. ISO 9000 standards represent a universal benchmark for quality management
practices.
B. The United States and 187 other countries have been ISO 9000 certified.
C. Its headquarters are in Brussels, Belgium.
D. Few countries and companies require ISO certification before they will do business
with an organization. - Answers -A
Petra is trying to explain to a coworker the difference between hierarchical and
decentralized control as their organization makes the shift from one to the other. Which
of the following statements might Petra use to describe decentralized methods of
control?
A. They rely on task-related job descriptions and detailed rules and procedures.
B. They distrust cultural norms as means of control.
C. They use top-down authority and position power.
D. They rely on the intrinsic rewards of meaningful work. - Answers -D
Marina is a quality control employee assigned to work alongside employees in the
printing production area in order to detect and address defects early and identify
opportunities for quality improvements within the process. This approach to quality
improvement is known as:
A. benchmarking.
B. a quality circle.
C. Six Sigma.
D. quality partnering. - Answers -D
