UIOWA MANAGEMENT FINAL EXAM
2024-2025
Defintion of management - ANSWER getting work done through others, concerned
with efficiency and effectiveness in the work process
Types of Managers - ANSWER Top Managers
Middle Managers
First-Line Managers
Team Leaders
4 Management Functions - ANSWER Planning
Organizing
Controlling
Leading
MF1: Planning - ANSWER involves determining organizational goals and a means
for achieving them
MF2: Organizing - ANSWER deciding where decisions will be made, who will do
what jobs and tasks, and who will work for whom in the company--determining
how things get done
MF3: Leading - ANSWER involves inspiring and motivating workers to work hard
to achieve organizational goals
MF4: Controlling - ANSWER monitoring progress toward goal achievement and
taking corrective action when progress is not being made
What is the basic controlling process? - ANSWER involves setting standards to
achieve goals, comparing actual performance to those standards and then making
changes to return performance to those standards
,Which Management Function: Assigning team leaders to work on certain product
lines and coordinating efforts and delegating work - ANSWER Organizing
Which Management Function: Comparing performance reports to yearly goals -
ANSWER Controlling
Which Management Function: Deciding whether to advertise to a new market or
setting a strategic vision - ANSWER Planning
Which Management Function: Meeting with senior leaders to inspire them -
ANSWER Leading
Top 3 Mistakes Managers Make - ANSWER 1. Intimidating, Abrasive to others,
Bullying Style
2. Cold & Arrogant
3. Betraying Trust
Management Skills - ANSWER 1. Technical
2. Human
3. Conceptual
4. Motivation to manage
MS1: Technical Skills - ANSWER the specialized procedures, techniques, and
knowledge required to get job done
Example of Technical Skills - ANSWER Ability to find new sales prospects,
develop accurate sales pitches based on customer needs, and close sales
MS2: Human Skills - ANSWER the ability to work with others
Who needs to have good Human Skills? - ANSWER Top Managers: they spend
most of their job dealing directly with people
MS3: Conceptual Skills - ANSWER the ability to see the organization of the
company as a whole, understand how the different parts affect each other, and
recognize how the company fits into or is affected by its environment
MS4: Motivation to Manage - ANSWER an assessment of how enthusiastic
,employees are about managing the work of others
Who has the strongest Motivation to Manage - ANSWER Managers; get promoted
faster and rated higher
Transition to Management - ANSWER
Self-Management Process Stages - ANSWER 1. Self-Assessment & Planning
2. Goal Setting
3. Self & Environmental Control
4. Evaluating & Rewarding Progress
S1: Self-Assessment & Planning--Tip - ANSWER Ask:
Who am I now? Who do I want to be?
What are my strengths? What do I want them to be?
What am I doing now? What I want to be doing?
Where am I now? Where do I want to go?
S1: Self-Assessment & Planning--Mistakes - ANSWER not having standards
ignoring important parts of our identities
S2: Goal Setting--Tip - ANSWER What do I need to do to get where I want to go?
Set S.M.A.R.T Goals
S2: Goal Setting-Mistakes - ANSWER failing to set goals--"hope and wish"
setting vague goals--"do your best"
failing to follow through with goals
S3A: Self-Control--Tip - ANSWER Ask: What is important? What is urgent
Important: produces a desired result
Urgent: Demands Immediate Action
S3A: Self-Control--Mistakes - ANSWER allowing negative emotions or habits to
, derail us
S3B: Environmental Control--Tip - ANSWER proactively structure the work
environment to increase the likelihood of success
S3B: Environmental Control--Mistakes - ANSWER allowing others to control your
time
S3B: Morgenstern's Time Management Tips - ANSWER delete
delay
diminish
delegate
S4: Evaluating and Rewarding Progress--Tip - ANSWER determine what you've
accomplished and reward yourself accordingly
S4: Evaluating and Rewarding Progress--Mistakes - ANSWER rewarding yourself
too early, too late, too much
punishing yourself if you fail
Top Managers - ANSWER make long-term decisions about the overall direction of
the organization and establish the objectives, policies, and strategies for it
Middle Managers - ANSWER implement the policies and plans of the top
managers above them and supervise and coordinate the activities of the first-line
managers below them
First-Line Managers - ANSWER make short-term operating decisions, directing
the daily tasks of non-managerial personnel
Team Leaders - ANSWER managers responsible for facilitating team activities
toward goal accomplishment
MF1: Planning Functions - ANSWER setting goals and deciding on action
developing rules and procedures
developing budgets and plans
2024-2025
Defintion of management - ANSWER getting work done through others, concerned
with efficiency and effectiveness in the work process
Types of Managers - ANSWER Top Managers
Middle Managers
First-Line Managers
Team Leaders
4 Management Functions - ANSWER Planning
Organizing
Controlling
Leading
MF1: Planning - ANSWER involves determining organizational goals and a means
for achieving them
MF2: Organizing - ANSWER deciding where decisions will be made, who will do
what jobs and tasks, and who will work for whom in the company--determining
how things get done
MF3: Leading - ANSWER involves inspiring and motivating workers to work hard
to achieve organizational goals
MF4: Controlling - ANSWER monitoring progress toward goal achievement and
taking corrective action when progress is not being made
What is the basic controlling process? - ANSWER involves setting standards to
achieve goals, comparing actual performance to those standards and then making
changes to return performance to those standards
,Which Management Function: Assigning team leaders to work on certain product
lines and coordinating efforts and delegating work - ANSWER Organizing
Which Management Function: Comparing performance reports to yearly goals -
ANSWER Controlling
Which Management Function: Deciding whether to advertise to a new market or
setting a strategic vision - ANSWER Planning
Which Management Function: Meeting with senior leaders to inspire them -
ANSWER Leading
Top 3 Mistakes Managers Make - ANSWER 1. Intimidating, Abrasive to others,
Bullying Style
2. Cold & Arrogant
3. Betraying Trust
Management Skills - ANSWER 1. Technical
2. Human
3. Conceptual
4. Motivation to manage
MS1: Technical Skills - ANSWER the specialized procedures, techniques, and
knowledge required to get job done
Example of Technical Skills - ANSWER Ability to find new sales prospects,
develop accurate sales pitches based on customer needs, and close sales
MS2: Human Skills - ANSWER the ability to work with others
Who needs to have good Human Skills? - ANSWER Top Managers: they spend
most of their job dealing directly with people
MS3: Conceptual Skills - ANSWER the ability to see the organization of the
company as a whole, understand how the different parts affect each other, and
recognize how the company fits into or is affected by its environment
MS4: Motivation to Manage - ANSWER an assessment of how enthusiastic
,employees are about managing the work of others
Who has the strongest Motivation to Manage - ANSWER Managers; get promoted
faster and rated higher
Transition to Management - ANSWER
Self-Management Process Stages - ANSWER 1. Self-Assessment & Planning
2. Goal Setting
3. Self & Environmental Control
4. Evaluating & Rewarding Progress
S1: Self-Assessment & Planning--Tip - ANSWER Ask:
Who am I now? Who do I want to be?
What are my strengths? What do I want them to be?
What am I doing now? What I want to be doing?
Where am I now? Where do I want to go?
S1: Self-Assessment & Planning--Mistakes - ANSWER not having standards
ignoring important parts of our identities
S2: Goal Setting--Tip - ANSWER What do I need to do to get where I want to go?
Set S.M.A.R.T Goals
S2: Goal Setting-Mistakes - ANSWER failing to set goals--"hope and wish"
setting vague goals--"do your best"
failing to follow through with goals
S3A: Self-Control--Tip - ANSWER Ask: What is important? What is urgent
Important: produces a desired result
Urgent: Demands Immediate Action
S3A: Self-Control--Mistakes - ANSWER allowing negative emotions or habits to
, derail us
S3B: Environmental Control--Tip - ANSWER proactively structure the work
environment to increase the likelihood of success
S3B: Environmental Control--Mistakes - ANSWER allowing others to control your
time
S3B: Morgenstern's Time Management Tips - ANSWER delete
delay
diminish
delegate
S4: Evaluating and Rewarding Progress--Tip - ANSWER determine what you've
accomplished and reward yourself accordingly
S4: Evaluating and Rewarding Progress--Mistakes - ANSWER rewarding yourself
too early, too late, too much
punishing yourself if you fail
Top Managers - ANSWER make long-term decisions about the overall direction of
the organization and establish the objectives, policies, and strategies for it
Middle Managers - ANSWER implement the policies and plans of the top
managers above them and supervise and coordinate the activities of the first-line
managers below them
First-Line Managers - ANSWER make short-term operating decisions, directing
the daily tasks of non-managerial personnel
Team Leaders - ANSWER managers responsible for facilitating team activities
toward goal accomplishment
MF1: Planning Functions - ANSWER setting goals and deciding on action
developing rules and procedures
developing budgets and plans
