BPI Exam 2
Brain strom - correct answer ✔Verb
-Produce an idea or way of solving a problem by holding a spontaneous group
discussion
-Teams often use brainstorming as a consensus-building tool, and in
situations where they need to generate a large number of ideas
Flow Chart - correct answer ✔Road map on how do something
-An organized combination of shapes, lines, and text that graphically
illustrates a process or structure
-A pictorial representation showing all of the steps of a process
SPC - correct answer ✔Statistical Process Control
Collection of tools that when used together can result in process stability and
variance reduction
How do you tell if a process is in or out of control? - correct answer ✔Use a
control chart
What is cause and effect? - correct answer ✔An analysis tool that provides a
systematic way of looking at effects and their respective causes
Bechmarking - correct answer ✔The study of a competitor's product or
business practices in order to improve performance of one's own company
,The process of improving performance by continuously identifying,
understanding, and adapting outstanding practices and processes found
inside and outside the organization
Benchmarking - correct answer ✔Started with xerox in 1979
Affinity Diagram - correct answer ✔-Add structure to a large or complicated
problem
-Includes brainstorming
-Adds categorization to simplify the ideas into groups
-Helps to organize problems into areas
-Can increase participants support by gaining agreement
A control chart will help us see if a process is in control or out of control
True/False - correct answer ✔True
For profit - correct answer ✔Why benchmark?
Benchmarking seeks to improve any given business process by exploiting
best practices rather than merely measuring the best performance
True/False - correct answer ✔True
Who was cause and effect developed by? - correct answer ✔Dr. Kaoru
Ishikawa
SPC is a collection of tools that when used SEPARATED can result in
process stability and variance reduction
True/False - correct answer ✔False
,Flow charting is the road map on how do do something
True/False - correct answer ✔True
Affinity Diagram is a continuation of brainstorming
True/False - correct answer ✔True
Brainstorming gets groups involved
True/False - correct answer ✔True
When to use brainstorming? - correct answer ✔-when a broad range of
options is desired
-When creative, original ideas are desired
-When participation of the entire group is desired
Affinity Diagram does NOT add structure to large or complicated problem
True/False - correct answer ✔False
Flow charting is NOT an organized combination of shapes, lines and text that
graphically illustrates a process or structure
True/Fales - correct answer ✔False
Seven Major Tools - correct answer ✔-Histogram*
-Pareto Chart*
-Cause and Effect Diagram*
-Defect Concentration Diagram
-Control Chart*
, -Scatter Diagram
-Check Sheet*
Where to use control chart? - correct answer ✔Process has tendency to go
out of control
Process is particularly harmful and costly if it goes out of control
Beginning of process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Cause and effect was developed in Japan in 1943
True/False - correct answer ✔True
Best practices are the causes of WORST performance
True/False - correct answer ✔False
Quantitative benchmarking - correct answer ✔demonstrates best results
Examples of when you use a control chart are? - correct answer ✔Beginning
of a process
Brain strom - correct answer ✔Verb
-Produce an idea or way of solving a problem by holding a spontaneous group
discussion
-Teams often use brainstorming as a consensus-building tool, and in
situations where they need to generate a large number of ideas
Flow Chart - correct answer ✔Road map on how do something
-An organized combination of shapes, lines, and text that graphically
illustrates a process or structure
-A pictorial representation showing all of the steps of a process
SPC - correct answer ✔Statistical Process Control
Collection of tools that when used together can result in process stability and
variance reduction
How do you tell if a process is in or out of control? - correct answer ✔Use a
control chart
What is cause and effect? - correct answer ✔An analysis tool that provides a
systematic way of looking at effects and their respective causes
Bechmarking - correct answer ✔The study of a competitor's product or
business practices in order to improve performance of one's own company
,The process of improving performance by continuously identifying,
understanding, and adapting outstanding practices and processes found
inside and outside the organization
Benchmarking - correct answer ✔Started with xerox in 1979
Affinity Diagram - correct answer ✔-Add structure to a large or complicated
problem
-Includes brainstorming
-Adds categorization to simplify the ideas into groups
-Helps to organize problems into areas
-Can increase participants support by gaining agreement
A control chart will help us see if a process is in control or out of control
True/False - correct answer ✔True
For profit - correct answer ✔Why benchmark?
Benchmarking seeks to improve any given business process by exploiting
best practices rather than merely measuring the best performance
True/False - correct answer ✔True
Who was cause and effect developed by? - correct answer ✔Dr. Kaoru
Ishikawa
SPC is a collection of tools that when used SEPARATED can result in
process stability and variance reduction
True/False - correct answer ✔False
,Flow charting is the road map on how do do something
True/False - correct answer ✔True
Affinity Diagram is a continuation of brainstorming
True/False - correct answer ✔True
Brainstorming gets groups involved
True/False - correct answer ✔True
When to use brainstorming? - correct answer ✔-when a broad range of
options is desired
-When creative, original ideas are desired
-When participation of the entire group is desired
Affinity Diagram does NOT add structure to large or complicated problem
True/False - correct answer ✔False
Flow charting is NOT an organized combination of shapes, lines and text that
graphically illustrates a process or structure
True/Fales - correct answer ✔False
Seven Major Tools - correct answer ✔-Histogram*
-Pareto Chart*
-Cause and Effect Diagram*
-Defect Concentration Diagram
-Control Chart*
, -Scatter Diagram
-Check Sheet*
Where to use control chart? - correct answer ✔Process has tendency to go
out of control
Process is particularly harmful and costly if it goes out of control
Beginning of process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Cause and effect was developed in Japan in 1943
True/False - correct answer ✔True
Best practices are the causes of WORST performance
True/False - correct answer ✔False
Quantitative benchmarking - correct answer ✔demonstrates best results
Examples of when you use a control chart are? - correct answer ✔Beginning
of a process
