Social psychology of communication
Lecture 1
66 questions, three method questions
Communication starts with the idea, there needs to be someone that understands what you
mean - with your body you can make the things you have in mind clear instead of a brain that is
linked to a steaming machine.
Communication links people - you can get agreement.
Fill in the basic communication model in relation to all of the articles
Expert lecture - Emotional expression = what do we show?
Who is the leader - What do we see (= observing) and how do we interpret (what do we think it
means) it? Left is the most ready to act out first, right more analyzing. The man speaks a lot with
raising his eyebrows and opens his eyes wide, it has to do with surprise. Movements in the eyes
can be connected with character. You can predict behaviour when movements are getting
stronger. With the old man: rubbed his forehead, tears in his eyes, shaking his head, frown on
his forehead (first only the part close to nose, then whole eyebrow = surprised), put out tongue
(annoyance/anger that you want to control) - deep sadness.
In non verbals and character triangle
Lecture 2
What can we hear from a voice? - voice/speed characteristics
● Objective acoustic aspects you can measure, not about what they say
● Judgements of voice characteristics - our experience/interpretation = things we hear
● Personal characteristics - we interpret, we put meaning in it and make things of it
Discretely coded: it starts here and it stops there
Loudness in vocal intensity = not limited to one word
3th Speaks like that the whole time
With prosody you add something to the words with different meanings. It can let you know that a
person is angry, enthusiastic, doesn’t feel well etc.
Intonation influences persuasion, to make people think differently
Slide 11 is about two hypothesis
, When you are shouting it is clear that you are trying to persuade someone and people can get
resistant (balancing in advertising).
Officer at the door of a voting room was found intimidating video: the reporters are not listening
anymore and want to hear what they want to hear and both are shooting - results in a problem
with the turn taking.
S = subject in slide 14 - is this ecologically valid? Hardly. Vocal liking = procody and
paralanguage
Dismantel what we see, what we hear, the paralanguage - you can get distracted by the
different factors:
1) You hear the pitch and the speed is slow
2) You hear that he is relaxed and content wise relation with his daughters
3) It looks boring like a king
When someone tells something negative, it can still be overruled by the other factors but not if
people are telling about their emotions so the equation is not always applicable
Accent can be mistaken by intelligence
Guest: How people build relationships - how people talk conversation flow/silences
Non-verbal communication
Conversational micro-dynamics:
Synchronize behaviours - walk together with the same steps
Subtle cues - when I want you to speak I look at you
With mechanisms we become fluent
Validation = need that people share the same world - important social motive, you want to keep
the conversation in a certain flow. Negative effects of flow disruption, functional:
Explicit correction: when people say something strange we tend to think something else or
reject the person
But not corrected
Norm regulation not as explicit as thought at first.
Disruptions of flow may signal that something is not right - change their opinion
Actors remain silent after the participant expresses his opinion and then a vague answer - with a
silence/disrupted flow he felt threatened and asked before and after the opinion was asked and
when he wanted to belong to the group he changed his opinion.
Contexts:
Computer-mediated communication
Lecture 1
66 questions, three method questions
Communication starts with the idea, there needs to be someone that understands what you
mean - with your body you can make the things you have in mind clear instead of a brain that is
linked to a steaming machine.
Communication links people - you can get agreement.
Fill in the basic communication model in relation to all of the articles
Expert lecture - Emotional expression = what do we show?
Who is the leader - What do we see (= observing) and how do we interpret (what do we think it
means) it? Left is the most ready to act out first, right more analyzing. The man speaks a lot with
raising his eyebrows and opens his eyes wide, it has to do with surprise. Movements in the eyes
can be connected with character. You can predict behaviour when movements are getting
stronger. With the old man: rubbed his forehead, tears in his eyes, shaking his head, frown on
his forehead (first only the part close to nose, then whole eyebrow = surprised), put out tongue
(annoyance/anger that you want to control) - deep sadness.
In non verbals and character triangle
Lecture 2
What can we hear from a voice? - voice/speed characteristics
● Objective acoustic aspects you can measure, not about what they say
● Judgements of voice characteristics - our experience/interpretation = things we hear
● Personal characteristics - we interpret, we put meaning in it and make things of it
Discretely coded: it starts here and it stops there
Loudness in vocal intensity = not limited to one word
3th Speaks like that the whole time
With prosody you add something to the words with different meanings. It can let you know that a
person is angry, enthusiastic, doesn’t feel well etc.
Intonation influences persuasion, to make people think differently
Slide 11 is about two hypothesis
, When you are shouting it is clear that you are trying to persuade someone and people can get
resistant (balancing in advertising).
Officer at the door of a voting room was found intimidating video: the reporters are not listening
anymore and want to hear what they want to hear and both are shooting - results in a problem
with the turn taking.
S = subject in slide 14 - is this ecologically valid? Hardly. Vocal liking = procody and
paralanguage
Dismantel what we see, what we hear, the paralanguage - you can get distracted by the
different factors:
1) You hear the pitch and the speed is slow
2) You hear that he is relaxed and content wise relation with his daughters
3) It looks boring like a king
When someone tells something negative, it can still be overruled by the other factors but not if
people are telling about their emotions so the equation is not always applicable
Accent can be mistaken by intelligence
Guest: How people build relationships - how people talk conversation flow/silences
Non-verbal communication
Conversational micro-dynamics:
Synchronize behaviours - walk together with the same steps
Subtle cues - when I want you to speak I look at you
With mechanisms we become fluent
Validation = need that people share the same world - important social motive, you want to keep
the conversation in a certain flow. Negative effects of flow disruption, functional:
Explicit correction: when people say something strange we tend to think something else or
reject the person
But not corrected
Norm regulation not as explicit as thought at first.
Disruptions of flow may signal that something is not right - change their opinion
Actors remain silent after the participant expresses his opinion and then a vague answer - with a
silence/disrupted flow he felt threatened and asked before and after the opinion was asked and
when he wanted to belong to the group he changed his opinion.
Contexts:
Computer-mediated communication
