MBA 742 - Module 5 Exam Questions And Answers

MBA 742 - Module 5 Exam Questions And Answers Project Communications Managment - Answer Includes the pro cesses the processes that are required to ensure timely and appropriate planning , collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information. Plan Communications Management Proces s - Answer The process of developing an appropriate approach and plan for project communicati ons based on stakeholder's information needs and requirements and available assets. communicate - Answer The key benefit of the Plan Communica tions Management process is that it provides the approach to ____ most effectively and e fficiently with stakeholders. communication - Answer Since the degree of project succe ss is directly proportional to understanding and then meeting the needs of the stakeholders, ____ becomes a critical success factor. Communication Requirements Analysis - Answer An analytical technique to determine the information needs of the project stakeholders throug h interviews, workshops, study of lessons learned from previous projects, etc. channels or paths - Answer When analyzing communications requireme nts, the project manager can consider the number of potential communication ____ or ____ as an indicator of the complexity of a project's communications. = n(n-1)/2 Where n is the number of stakeholders. - Answer Equation for n umber of communication channels Communication Models - Answer A description, analogy or schematic used to represent how the communication process will be performed for the projec t. Communication Methods - Answer A systematic procedure, technique, or process used to transfer information among project stakeholders. Sender - Answer Who conveys a message and is responsible for making t he content clear and complete; also responsible for confirming that the receiv er understands the message correctly. Encoding - Answer Translating ideas into language, usually writte n or verbal language. Message - Answer The output of encoding. Medium - Answer The means of conveying the message. Sometimes refer red to as the channel. Decoding - Answer Translating the message into meaningful thought s and ideas. Receiver - Answer The recipient of the message, responsible for dec oding the message and providing feedback; responsible for making sure that the en tire message is received and understood by encoding a message back to the sender conveying that. Acknowledge - Answer Confirming receipt of the information; does no t imply agreement, but only receipt. Feedback / Response - Answer After the communication has bee n received and understood, the receiver may send a message with thoughts and ide as about the message. Sender - Answer The ____ is responsible for making the information c lear, unambiguous, and complete so that the receiver can receive it correctly; also resp onsible for confirming that the information is properly understood. noise - Answer When managing communications, ____ is anything that i nterferes with the transmission and understanding of the message. This can incl ude but is not limited to static, distractions, preconceptions and stereotypes, cult ural norms, malfunctioning transmitting equipment, or anything that deteriorates or cau ses a barrier to successful transmission. 1. Push 2. Pull 3. Interactive - Answer 3 Types of Communication Methods Push - Answer Communication sent to receivers, comprising a sende r, medium, and message. It does not necessarily reach the receiver for decodin g. This includes memos, e-mails, reports, voice mail, and so forth. Pull - Answer Information sought by the receiver. In other wor ds, the receiver actively searches for the information. This can include a team member going to an intranet to find communication policies or templates, running Internet sea rches, and using online repositories. Interactive - Answer Sender and receiver exchanging informatio n. This occurs in conversation, phone calls, meetings, and the like. This is the most ef fective form of communication. Meetings - Answer What is the most common form of interactive co mmunication? reviewed and accepted - Answer Before the communications ma nagement plan is published, it should be ____ and ____ by all affected stakeholders. It shoul d be referenced early in the project so the team fully understands w hat information would be shared, how often, who will be using it, and what methods are most effe ctive for various audiences. •Listening skills •Culture •Intelligence •Knowledge base •Semantics •Body language •Personality •Situational considerations •Emotional status •Authority/position •Comm on sense •Perceived credibility •Frame of reference - Answer Communication Skills and Factors •Authoritarian •Promotional •Facilitating •Judicial •Conciliatory •Ethical •Secretive •Disruptive •Intimidating •Combative - Answer Typical communication styles Authoritarian - Answer Communication style that gives expectations and specific guidance.