Proserve Certification Exam Questions with 100% Correct Answers 2024

ProServe provides? - ANSSocial responsibility training in regard to liquor sales and serving and does not replace training required of me by my employer AGLC - ANSAlberta Gaming and Liquor Commission 50 Corriveau Ave St Albert T8N3T5 Who needs proserve - ANSeveryone basically except kitchen staff,cleaning staff, and bussers Class C - ANSSpecial event needs PS by first day of event Expiry - ANS5 years Have 30 days from start date of employment to complete ProTect - ANSfor events excluding minors Purpose of PS - ANS-helps curb problem of underage drinking -reduce alcohol over consumption -decrease impaired driving -decrease risk of violence -includes legal responsibility and liabilities -identifying intoxication -responsible strategies -refusing service or sale of alcohol Helps employers, hosts, workers be socially responsible how? - ANSharm reduction Helps make safe enjoyable atmosphere how? - ANSteaching legal liability and workplace safety Other people do jobs that help support responsible liquor service because they deal with customers too. They can: - ANS-help you identify people who are under the age of 18 (minors) -point out people who show signs of having had too much to drink -tell you when they think a customer or guest has been over-served -make supervisors aware when liquor is illegally bought or stored Primary Service Providers - ANSpeople who are connected with liquor service or sales and have direct contact with customers or guests. Security staff have a special role: monitor customers upon arrival or departure, observe customer behaviour, and may see liquor being hidden. Secondary Service Providers - ANSDo not sell or serve liquor themselves, but they do work where liquor is sold or served. They usually do not have direct contact with customers or guests. Bartender is a - ANSPrimary provider Ticket taker is a - ANSPrimary provider Usher is a - ANSSecondary provider Liquor Clerk is a - ANSPrimary provider Food and beverage server is a - ANSPrimary provider Busser is a - ANSSecondary provider Host or Hostess is a - ANSPrimary provider parking attendant is a - ANSSecondary provider Duty of care - ANSResponsibility to your customers to make sure liquor is sold or served in a safe responsible way. Must make sure no one is hurt because of the way you've done your job. Duty to care about customers. Insurance companies may also expect - ANSWorkers and volunteers to take responsible liquor service training. Preventing over consumption of alcohol leading to poor decisions and causes of harm is - ANSDuty of care Situations where you (manager) require duty of care - ANS- following laws and policies when doing an event or have a business - when servers report a problem with someone who may have had too much to drink - help staff or volunteers to slow service when needed, or to say "No" to people who appear to have had too much - help staff or volunteers manage problem customers or guests who had too much - deal with customers or guests who had too much but insist on driving - training staff to make sure liquor is not sold, served or given to minors How to do duty of care when at work (manager) - ANS- work with other staff to make policies for safe service. Make sure they are followed through during all hours of operation - working in less crowded areas and having enough staff on shift means it is easier to watch how much customers or guests have had to drink. This helps staff notice someone who's had too much and deal with it faster - plans to help people who appear to have had too much and get them home safely. Help workers know what to do before their shift starts - can help new workers do their duty of care when customers appear to have had too much to drink - need to make sure all workers are trained to check ID and know how to stop selling or serving guests who appear to have had too much but want to buy more When workers do duty of care - ANS: when customer or guests appear to have had too much to drink enters your place of work or comes to a special event you're volunteering at : when you have to stop liquor service to a customer or guest : when a customer appears to have had too much to drink leaves your work or event : when a guest appears to have had too much tries to buy liquor from you or accepts delivery for someone else : when an underage guest asks for a drink tries to buy liquor from you or accepts delivery of liquor for someone else : when you need to ask a customer who may have had too much to drink to leave your work or event How a worker performs duty of care - ANS: think about how my customer will get home safely at the end of the evening. Help them get a cab or other safe way home : need to know how to stop liquor service or sales to customer who appear to have had too much to drink and want to buy more : need to be aware of how much my customers have had to drink, and watch for signs that they have had too much : need to know how to ask for and check ID : need to know and follow house policies at work. Working with co-workers as a team will help make the night safe and fun for all. If you do not do your duty of care.. - ANSYou can be legally responsible for any harm or damage they may cause Exercise duty of care by - ANS- preventing them from getting intoxicated - keeping them safe from harm and preventing them from doing harm to other people Foreseeable harm - ANSAny sort of danger that you can reasonably expect or imagine happening because of what is going on Foreseeable harm and liquor store retailer - ANSSay no to intoxicated clients Offer a taxi or sober friend family to pick up Call police if insistent driving Always ask for ID if appear under 25. Never sell if suspicion of buying for minors Do not allow minors to be in vicinity unless with parents or over 18 guardian Tell manager about any of these and fill out incident report Manager and foreseeable harm - ANS- make sure policies show duty of care to everyone - provide training - always ask for ID under 25 - don't allow minors - support stop of service - help customers intoxicated to call a cab or get a sober ride - help workers deal with problem clients - call police if customer refuses to leave or is violent - call ambulance if customer unconscious or I'll does not respond to help - fill out incident report for any of these situations Foreseeable harm prevention by workers - ANS: stop service to customers who appear intoxicated : monitor customers and slow down service when your customers drink too fast : ask manager and or other Co worker to help you with problem customers or guests who've had too much : call police if insistent on driving : ask customers and guests to show ID if appear under 25 : do not serve liquor to minors and prohibit them : always check surroundings if seems unsafe do something right away : tell manager about all situations and incident report Security staff and foreseeable harm - ANS- don't all minors or intoxicated people to enter - call a taxi sober friend to get guest - deal with customers who have had too much to drink firmly but politely. Let them know you want them home safely so you can see them again soon - step in to help servers deal with difficult customers or customers who had too much to drink - if police called cooperate and assist them if asked - tell manager about any of these situations fill out incident report Liability means - ANSSomething for which you are legally responsible You can be sued if you are - ANSLiable for what you did or didn't do when someone's hurt, causes harm, or damages property and liquor was involved Liquor consumption by licensee staff - ANSNot allowed on duty or after last call and service stops Class A Liquor License - ANSMinors allowed Restaurants, lounges, hotels C