MO 221 Final Exam with 100% correct answers 2024

According to Frei's talk, when are we more likely to trust others? correct answers - we sence they are being authentic - we believe their logic is sound - we believe they empathize with us How should you build trust? correct answers - don't pretend to be someone you are not - be upfront with with people (and start with your point) - avoid distractions when you are around others psychological safety correct answers Members of highly successful teams and organizations all say they feel comfortable sharing their honest ideas and taking risks (for companies, this is also known as having a Learning Orientation) Benefits of psychological safety, according to Edmonson: correct answers - preventing errors: both mistakes and "near- misses" are reported - creativity and innovation: people don't feel compelled to "fit in" - inclusion: everyone has a voice, even when they lack power "People have to feel safe to bring their brains to work" correct answers Amy Edmonson What are the four tips from the article: "psychological safety is the most important element of any successful team" on creating a safe team environment correct answers 1. Encourage open discussion: questions should effectively invite opposing viewpoints 2. Suggest a bad ideas brainstorm: this takes the pressure off and allows team members to be silly and adventurous 3. Ask clarifying questions (to make it okay for others to do the same): when team members use acronyms or jargon, ask them to explain. Avoid using them yourself 4. Use generative language: respond to suggestions with "let's try it!" Or "building on that idea..." team cohesiveness correct answers the degree of attraction people feel toward the team and their motivation to remain members Members of cohesive teams: correct answers - Want to remain members - Willing to share information - Strong interpersonal bonds - Want to support each other - Resolve conflict effectively - More satisfied and experience less stress