Chapter 1
The Dynamics of People and Organizations
True/False Questions
1. Organizational behavior avoids matters relating to interpersonal relationships due to the
complexities involved in understanding them.
Ans: False
Feedback: Organizational behavior aids managers in understanding the complexities
involved in interpersonal relations.
Page: 4
Difficulty: Medium
2. Organizations can be viewed and managed as whole systems that have
interorganizational relationships.
Ans: True
Page: 4
Difficulty: Medium
3. Workforce diversity does not present any challenges for managers in an organization.
Ans: False
Feedback: Occasionally, workforce diversity presents challenges for management to
resolve, as when some employees express themselves through alternative dress or jewelry,
,while others present unique challenges through their unique lifestyles and recreational
interests.
Page: 5–6
Difficulty: Easy
4. Many companies are urging their managers to deal with diversity by demonstrating
openness, confidence, compassion, and vulnerability.
Ans: True
Page: 6
Difficulty: Medium
5. The automatic acceptance of authority by employees has increased over the last few
years.
Ans: False
Feedback: The automatic acceptance of authority by employees has decreased, while
desires for participation, autonomy, and control have increased.
Page: 6
Difficulty: Medium
6. Technology’s greatest benefits are that it allows people to do more and better work, and
it does not restrict people.
Ans: False
Feedback: The great benefit of technology is that it allows people to do more and better
work, but it also restricts people in various ways.
Page: 6
,Difficulty: Medium
7. Theories consist of processes to gather and interpret relevant evidence that will either
support a behavioral theory or help change it.
Ans: False
Feedback: Research is the process of gathering and interpreting relevant evidence that will
either support a behavioral theory or help change it.
Page: 7
Difficulty: Easy
8. Theories identify important variables and link them to form tentative propositions that
can be tested through research.
Ans: True
Page: 7
Difficulty: Easy
9. Organizational behavior starts with a set of fundamental concepts revolving around the
nature of people and organizations.
Ans: True
Page: 9
Difficulty: Easy
10. Individual differences require that a manager’s approach to employees be individual,
not statistical.
, Ans: True
Page: 9–10
Difficulty: Easy
11. When perceiving things, people use an organized framework that they have built out of
a lifetime of experiences and accumulated values.
Ans: True
Page: 10
Difficulty: Easy
12. Activities within organizations are governed by social as well as psychological laws.
Ans: True
Page: 11
Difficulty: Medium
13. Organizations need to treat employees in an ethical manner in order to attract and
retain valuable employees.
Ans: True
Page: 12
Difficulty: Easy
14. In the human resources approach, managers decide what should be done and then
closely control employees to ensure task performance.
The Dynamics of People and Organizations
True/False Questions
1. Organizational behavior avoids matters relating to interpersonal relationships due to the
complexities involved in understanding them.
Ans: False
Feedback: Organizational behavior aids managers in understanding the complexities
involved in interpersonal relations.
Page: 4
Difficulty: Medium
2. Organizations can be viewed and managed as whole systems that have
interorganizational relationships.
Ans: True
Page: 4
Difficulty: Medium
3. Workforce diversity does not present any challenges for managers in an organization.
Ans: False
Feedback: Occasionally, workforce diversity presents challenges for management to
resolve, as when some employees express themselves through alternative dress or jewelry,
,while others present unique challenges through their unique lifestyles and recreational
interests.
Page: 5–6
Difficulty: Easy
4. Many companies are urging their managers to deal with diversity by demonstrating
openness, confidence, compassion, and vulnerability.
Ans: True
Page: 6
Difficulty: Medium
5. The automatic acceptance of authority by employees has increased over the last few
years.
Ans: False
Feedback: The automatic acceptance of authority by employees has decreased, while
desires for participation, autonomy, and control have increased.
Page: 6
Difficulty: Medium
6. Technology’s greatest benefits are that it allows people to do more and better work, and
it does not restrict people.
Ans: False
Feedback: The great benefit of technology is that it allows people to do more and better
work, but it also restricts people in various ways.
Page: 6
,Difficulty: Medium
7. Theories consist of processes to gather and interpret relevant evidence that will either
support a behavioral theory or help change it.
Ans: False
Feedback: Research is the process of gathering and interpreting relevant evidence that will
either support a behavioral theory or help change it.
Page: 7
Difficulty: Easy
8. Theories identify important variables and link them to form tentative propositions that
can be tested through research.
Ans: True
Page: 7
Difficulty: Easy
9. Organizational behavior starts with a set of fundamental concepts revolving around the
nature of people and organizations.
Ans: True
Page: 9
Difficulty: Easy
10. Individual differences require that a manager’s approach to employees be individual,
not statistical.
, Ans: True
Page: 9–10
Difficulty: Easy
11. When perceiving things, people use an organized framework that they have built out of
a lifetime of experiences and accumulated values.
Ans: True
Page: 10
Difficulty: Easy
12. Activities within organizations are governed by social as well as psychological laws.
Ans: True
Page: 11
Difficulty: Medium
13. Organizations need to treat employees in an ethical manner in order to attract and
retain valuable employees.
Ans: True
Page: 12
Difficulty: Easy
14. In the human resources approach, managers decide what should be done and then
closely control employees to ensure task performance.
