LEADERSHIP EXAM #2: CH 7,8,9, & 10
_________________ is a personal quality that is admired in the person with referent power.
- correct answer-Problem solving
__________________ communication patterns exist between colleagues and serve to
contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction. -
correct answer-Disruptive
____________________ is the key to preventing med errors and contributes to patient and
staff satisfaction? - correct answer-COMMUNICATION
"I Pass the Baton": - correct answer-Nurse hand-off strategy.
Introduction
Patient
Assessment
Situation
Safety
A collection of individuals who are lead by a strong, clearly focused leader and who come
together to share information and ideas and possibly make decisions is known as a: - correct
answer-Work Group
A communication model that focuses on compassion, expression of emotion, and providing
validation via support is the: - correct answer-VERA Framework
Validation, Emotion, Reassurance, Activity
A communication system developed originally to address communication patterns in critical
situations is - correct answer-Team STEPPS
A group of tenured nursing faculty at a major university votes on whether a faculty member
should receive tenure status. This type of decision making is referred to as: - correct
answer-Joint Decision making
A hospital's executive leadership team wants to increase nurse-to-patient ratios in an effort
to decrease costs.
The staff nurses are against the change because they feel they already have difficulty
completing care for their patients.
Adding more patients to their assignment will decrease quality, safety, and patient
satisfaction.
This is a type of which kind of conflict? - correct answer-A. Intrapersonal conflict
B. Intergroup conflict
C. Intragroup conflict
D. Relationship conflict
,ANS B
A human communication activity designed to influence another to change attitudes or alter
behaviors by the use of techniques such as argument, reasoning, or pleading is known as -
correct answer-Persuasion
A multidisciplinary committee meets monthly to discuss medication safety issues within
acute care areas. The quality director consistently arrives late for meetings and spends her
time in the meeting answering emails. What type of disruptive behavior does this exhibit? -
correct answer-Unreliable
A small number of people with complementary skills who are committed to a common
purpose, performance goals, and approach for which they hold themselves mutually
accountable and whose membership should be consistent is known as: - correct
answer-Team
A temporary group of individuals formed to carry out a specific mission or project is known
as a - correct answer-Task Force
A type of group that is stable, meets PERIODICALLY, has an identified purpose, and is part
of the organizational structure is called a: - correct answer-Committee
Accountability - correct answer-Position of retaining responsibility for a delegated task,
including supervison
Ad Hoc Teams - correct answer-Project and Problem-Solving Teams
Advantage of groups - correct answer--Synergy
-Positive individual impacts
-Motivation
-Diverse thinking
-Linkage to larger organization
-Greater knowledge/information
-Increased acceptance of solutions
-More problem approaches
-Individual expression
-Lower costs
An example of an external variable that may affect communication is - correct
answer-Circumstance
Any collection of interconnected individuals working together for the same purpose is known
as a(n): - correct answer-A. club.
B. group.
C. meeting.
D. organization.
, ANS B
Arbitration - correct answer-involves the use of a neutral third party,
which may be an individual or a panel
Assertiveness - correct answer-expressing one's own position to another without inhibiting
the rights of others
Assignment - correct answer-Act of transferring of a task to a UAP that is within their own
level of practice
Authority - correct answer-Refers to the legal authority to perform a task
Autocratic - correct answer-Decision by the leader
Bargaining - correct answer-to make a series of offers and counteroffers about what each
party will do, give, receive, etc., until an agreement is reached to the satisfaction of all
Blocking Tactic - correct answer-Keeping others from getting their way.
Using Threats.
care-fronting - correct answer-method of addressing and resolving conflict by confronting
others in a caring, responsible yet assertive manner
Uses "I" instead of "You"
"I felt" instead of "You did"
Centrality - correct answer-degree to which a unit's activities are connected with other units
within the organization
Characteristics of a Dysfunctional Team - correct answer-Confusion over the Purpose of the
team
Lacks Real Authority
Lack of Evaluation Criteria
Client Care Activities - correct answer-Include tasks and activities necessary to care for
clients and produce nursing and health outcomes
Coalitions - correct answer-a group speaking together, or negotiating as one voice
Coercive power - correct answer-an individual reacts to the fear of the negative
consequences that might occur for failure to comply
Coercive Power - correct answer-depends on fear of the negative results from failing to
comply
Collaborating - correct answer-both sides strive to meet the interests of both parties
_________________ is a personal quality that is admired in the person with referent power.
- correct answer-Problem solving
__________________ communication patterns exist between colleagues and serve to
contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction. -
correct answer-Disruptive
____________________ is the key to preventing med errors and contributes to patient and
staff satisfaction? - correct answer-COMMUNICATION
"I Pass the Baton": - correct answer-Nurse hand-off strategy.
Introduction
Patient
Assessment
Situation
Safety
A collection of individuals who are lead by a strong, clearly focused leader and who come
together to share information and ideas and possibly make decisions is known as a: - correct
answer-Work Group
A communication model that focuses on compassion, expression of emotion, and providing
validation via support is the: - correct answer-VERA Framework
Validation, Emotion, Reassurance, Activity
A communication system developed originally to address communication patterns in critical
situations is - correct answer-Team STEPPS
A group of tenured nursing faculty at a major university votes on whether a faculty member
should receive tenure status. This type of decision making is referred to as: - correct
answer-Joint Decision making
A hospital's executive leadership team wants to increase nurse-to-patient ratios in an effort
to decrease costs.
The staff nurses are against the change because they feel they already have difficulty
completing care for their patients.
Adding more patients to their assignment will decrease quality, safety, and patient
satisfaction.
This is a type of which kind of conflict? - correct answer-A. Intrapersonal conflict
B. Intergroup conflict
C. Intragroup conflict
D. Relationship conflict
,ANS B
A human communication activity designed to influence another to change attitudes or alter
behaviors by the use of techniques such as argument, reasoning, or pleading is known as -
correct answer-Persuasion
A multidisciplinary committee meets monthly to discuss medication safety issues within
acute care areas. The quality director consistently arrives late for meetings and spends her
time in the meeting answering emails. What type of disruptive behavior does this exhibit? -
correct answer-Unreliable
A small number of people with complementary skills who are committed to a common
purpose, performance goals, and approach for which they hold themselves mutually
accountable and whose membership should be consistent is known as: - correct
answer-Team
A temporary group of individuals formed to carry out a specific mission or project is known
as a - correct answer-Task Force
A type of group that is stable, meets PERIODICALLY, has an identified purpose, and is part
of the organizational structure is called a: - correct answer-Committee
Accountability - correct answer-Position of retaining responsibility for a delegated task,
including supervison
Ad Hoc Teams - correct answer-Project and Problem-Solving Teams
Advantage of groups - correct answer--Synergy
-Positive individual impacts
-Motivation
-Diverse thinking
-Linkage to larger organization
-Greater knowledge/information
-Increased acceptance of solutions
-More problem approaches
-Individual expression
-Lower costs
An example of an external variable that may affect communication is - correct
answer-Circumstance
Any collection of interconnected individuals working together for the same purpose is known
as a(n): - correct answer-A. club.
B. group.
C. meeting.
D. organization.
, ANS B
Arbitration - correct answer-involves the use of a neutral third party,
which may be an individual or a panel
Assertiveness - correct answer-expressing one's own position to another without inhibiting
the rights of others
Assignment - correct answer-Act of transferring of a task to a UAP that is within their own
level of practice
Authority - correct answer-Refers to the legal authority to perform a task
Autocratic - correct answer-Decision by the leader
Bargaining - correct answer-to make a series of offers and counteroffers about what each
party will do, give, receive, etc., until an agreement is reached to the satisfaction of all
Blocking Tactic - correct answer-Keeping others from getting their way.
Using Threats.
care-fronting - correct answer-method of addressing and resolving conflict by confronting
others in a caring, responsible yet assertive manner
Uses "I" instead of "You"
"I felt" instead of "You did"
Centrality - correct answer-degree to which a unit's activities are connected with other units
within the organization
Characteristics of a Dysfunctional Team - correct answer-Confusion over the Purpose of the
team
Lacks Real Authority
Lack of Evaluation Criteria
Client Care Activities - correct answer-Include tasks and activities necessary to care for
clients and produce nursing and health outcomes
Coalitions - correct answer-a group speaking together, or negotiating as one voice
Coercive power - correct answer-an individual reacts to the fear of the negative
consequences that might occur for failure to comply
Coercive Power - correct answer-depends on fear of the negative results from failing to
comply
Collaborating - correct answer-both sides strive to meet the interests of both parties
