(UMGC) NURS 452 Complex Healthcare Systems Final Exam Guide Q & A 2024.

NURS 452 Complex Healthcare Systems Final Exam Guid e Q & A 2024 1. Multiple Choice: Which model of quality improvement focuses on the systematic elimination of waste and inefficiency? a) Six Sigma b) Lean methodology c) Total Quality Management d) Continuous Quality Improvement Correct Answer : b) Lean methodology Rationale: Lean methodology is centered around the elimination of waste within a system, whic h aligns with the principles of quality improvement in healthcare. 2. True/False: The Plan -Do-Study -Act (PDSA) cycle is a one -time process used for quality improvement. Answer : False Rationale: The PDSA cycle is a repetitive four -step management method used in business for the control and continuous improvement of processes and products. 3. Fill -in-the-Blank: The ________ is a method used to identify the root causes of faults or problems. Correct Answer : Fishbone diagram (also known as Ishikawa o r cause and effect diagram)