USPS Exam 421 Window Clerk Practice exam 2024 questions with correct answers

USPS Mission - ANSWERS Provide, trusted, affordable, universal 24-Hour Clock - ANSWERS Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods - ANSWERS Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - ANSWERS Automated Postal Centers Automated Postal Centers - ANSWERS Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile - ANSWERS Determines operational startup & staffing. CET - ANSWERS Critical Entry Time Clearance Time - ANSWERS Mail is cleared for dispatch. 18:00 - ANSWERS Carriers in from street. 20:00 - ANSWERS 80% of collection mail should be cancelled at the P&DC. 23:00 - ANSWERS Out of primary processing. 24:00 - ANSWERS Secondary Operations Complete 04:00-09:00 - ANSWERS Distribute to DDC/DDU 07:00 - ANSWERS 100% of DPS 2nd pass complete. Core Responsibility - ANSWERS Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet - ANSWERS Online resource to find handbooks, manuals, publications. Directives - ANSWERS Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM - ANSWERS Domestic Mail Manual Domestic Mail Manual - ANSWERS DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM - ANSWERS International Mail Manual International Mail Manual - ANSWERS IMM - Mailing conditions for each country, also includes a list of countries. ASM - ANSWERS Adminstrative Support Manual Administrative Support Manual - ANSWERS Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM - ANSWERS Postal Operations Manual Postal Operations Manual - ANSWERS Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM - ANSWERS Employee & Labor Relations Manual Employee & Labor Relations Manual - ANSWERS Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 - ANSWERS Field Accounting Procedures AS or MS - ANSWERS Handbook ID for Administrative Support Manual (ASM) DM - ANSWERS Handbook ID for Domestic Mail Manual (DMM) EL or P - ANSWERS Handbook ID for Employee & Labor Relations Manual (ELM) M - ANSWERS Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO - ANSWERS Handbook ID for Postal Operations Manual (POM) Publications - ANSWERS Primarily for public, marketing and mail guidelines. Postal Bulletin - ANSWERS Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms - ANSWERS Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 - ANSWERS Information regarding directives and forms catalog. #1 Business Goal - ANSWERS Strengthening customer relationship. Value, Exceptional Service, Reliability - ANSWERS Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship - ANSWERS Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers - ANSWERS Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services - ANSWERS Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select - ANSWERS Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service - ANSWERS Consumer return merchandise. International Mail - ANSWERS Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG - ANSWERS Global Express Guaranteed Global Express Guaranteed - ANSWERS 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail - ANSWERS 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express - ANSWERS 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.