Study guide D072 Fundamentals for Success in Business actual test

Study guide D072 Fundamentals for Success in Business actual test President, CEO, VP, Executive What job titles are typically held by employees in a top management role? Plant Manager, Division Manager, Department Manager What job titles are typically held by employees in a middle management role? Foreman, Floor Supervisor, Office Manager What job titles are typically held by employees in a first-line manager role? planning, organizing, and implementing strategies, motivating and evaluating employees What is a manager responsible for? Communication (Human), Analysis (Conceptual), Technical What are the three categories of skills a manager must possess? Communication Communication Top/Executive Management Which level of management needs the most conceptual skills? Front-line management Which level of management needs the most human skills?- IT The ___________ department oversees the installation and maintenance of computer network systems within a company. Its primary function that the network runs smoothly. Marketing The ______________ department promotes the business and drives sales of its products or services. It provides the necessary research to Marketing identify the company's target customers and other audiences. Accounting and Finance The _____________ department handles accounts payable, accounts receiveable, and payroll. HR The _____________ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. R&D The _______________ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. Clan, Market, Hierarchy, and Adhocracy What are the 4 concepts that comprise the CVF model? internal vs external focus, and stability and control vs flexibility What are the two axes of the CVF model? clan culture. Synonymous with terms like Family, Mentoring, Nurturung, Participation Internal Focus + Flexible Values Collaboration, Teamwork, Communication, and Concensus, hierarchy culture. Synonymous with terms like Structure, Control, Coordination, Efficiency Internal Focus + Stability and Control Internally-focused, and values formality, procedure, efficiency, and predictability, less flexible-, market culture. Synonymous with terms like Results-Oriented, Competetive, Achievement, Getting the Job Done External Focus + Stability and Control values market-share, goal-setting, success, and profit adhocracy culture Synonymous with terms like Dynamic, Entrepeneurial, Risk-Taking External Focus + Flexible Values Change and agility, ingenuity, experimentation, and is flexible Mechanistic and Organic What are the two types of organizational structures? organic organizational structure more fluid, wider span of control, work best in developing fields with a lot of change such as IT, or tech companies mechanistic organizational structure utilize hierarchy and strict departmentalization, best in stable environments with little to no change Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism What are the big 5 personality traits (OCEAN)? curious, original, creative, open to new ideas What are the key characteristics of openness? Adhocracy Which of the 4 CVF aligns with openness? Organized, punctual, dependable What are the key characteristics of conscientiousness? Hierarcy Which of the 4 CVF aligns with conscientiousness? Outgoing, talkative, sociable What are the key characteristics of extraversion? Market Which of the 4 CVF aligns with extraversion? Tolerant, sensitive, trusting, kind What are the key characteristics of agreeableness? Clan Which of the 4 CVF aligns with agreeableness? anxious, irritable, and moody What are the key characteristics of neuroticism? none Which of the 4 CVF aligns with neuroticism? Listen for content, Listen for feelings, respond to feelings, note all cues, paraphrase and restate What are the five rules for active listening? What is the purpose of supportive communication? seeks to preserve a positive relationship between two individuals while still adressing the issue at hand Self-Awareness, Self-Management, Social Awareness, and Relationship Management What are the building blocks that make up El? the emotional quotient How is a person's El measured? high emotional intelligence, grit, moral strength and courage What four things does an ethical leader high need? Role modeling, Training and education, Incident debriefs, Raising awareness List the techniques you can use to support other people's El growth. personal and social You can support others in their El evolution by helping them develop what two competencies?