Customer service specialist study guide 5th edition Chapter 5 Exam Questions And Answers (Verified And Updated)

Customer service specialist study guide 5th edition Chapter 5 Exam Questions And Answers (Verified And Updated) Because customer service is a complex and demanding field, it requires you to have: A. Intelligence B. Technical skills C. Discipline D. All of the above - answerD. All of the above Commitment to Success means to be compulsive in your drive to succeed A.True B.False - answerB.False Nearly all customer service specialists are: A. Glad to have a job B. hoping to get into a position to boss others C. Success oriented D. On call all the time - answerC. Success oriented The part of the brain concerned with success should be: A. Ready when it's time to work B. Utilized only when you face difficult decisions C. Calmed down after you have reached your goal