ORGB364 - Chapter 9 - Communicating in Organizations Exam Questions With Verified Answers

ORGB364 - Chapter 9 - Communicating in Organizations Exam Questions With Verified Answers Why is communication important in organizations? Communication refers to the process by which information is transmitted and understood between two or more people. Communication is important for coordinating work, making decisions, changing others' behaviour, and maintaining employee well-being. Explain the communication process model? The communication process involves forming, encoding, and transmitting the intended message to a receiver, who then decodes the message and provides feedback to the sender. What are the four influences on effective encoding and decoding? Effective communication occurs when the sender's thoughts are transmitted to and understood by the intended receiver. The effectiveness of this process depends on whether the sender and receiver have similar codebooks, the sender's proficiency at encoding that message to the audience, the sender's and receiver's motivation and ability to transmit messages through that particular communication channel, and their common mental models of the communication context. What are the two main types of communication channels? 1. verbal (uses words, so it includes both spoken and written channels) 2. nonverbal (any part of communication that does not use words) What are the advantages and disadvantages of digital written communication?