APM REVIEW REVISION 2024

WM's Four Pillars - answersPeople, Technology, Growth Engine, Disposal Network Talent Management 3-step Cycle - answers(1) Goal Setting --> (2) Check ins--> (3) Final Evaluation Goal Setting (SMART) - answersSpecific Measurable Actionable Relevant Time-bound Purpose of Talent Management - answersDriving job satisfaction and retaining and developing highly skilled superior workforce Average number of goals employees create - answers3-5 performance and development goals Kronos - answersHourly employees time off & time worked tracker. Managers must approve weekly time card in order for hourly employees to be paid. Deadline for approving/entering employee time cards - answers4pm central time GHS - answersGlobal harmonized system of classification and labeling of chemicals OSHA - answersOccupational Safety and Health Administration ISO 9001 - answersDefines goals, standard practices, delivery of high quality services to customers (QMS: Quality Management System) ISO 14001 - answersImprove operations and minimize environmental impacts (EMS: Environmental Management System) ISO - answersGives state of the art specifications for products, services, and good practices. Management system: - EMS/QMS - developing & documenting procedures - training - auditing - record keeping -corrective action - continual improvement Goals: Customer satisfaction- Maintain Customer Engagement score at ______ and maintain Customer participation goal at ________. - answers60%, 50% Audit - answersIndependent examination of records data, statements, records, operations, and performance Environmental Aspect - answersAn activity, product or service that interacts with the environment Environmental Impact - answersA change to the environment (can be positive or negative) as a result of an activity we conduct Document Control - answersProcess of ensuring that the most current version of the document is being used Non-Conformance - answersA deviation from the Sustainability Services EMS/QMS requirements Operational Control (OC) - answersDocuments that tell us 'what' we do to comply with our EMS and QMS. These are 'what' or 'how to' documents OC Table - answersList of all OC's that will apply to your site EQUIPS - answersE- Ensure Customer Satisfaction by implementing a Q- Quality Management System that helps us to: U- Understand and Implement (our) Scope of Work, I- Improve Continually P- Prevent Pollution, and S- Stay in Compliance with applicable environmental regulations in the community High Level Procedures (EMS_QMS) - answersThese are documents that fall into one of three categories: planning, implementing or checking/assessing. They set the stage for the operational controls and ISO Implementation Manual (why and how we do it) Road Map - answersA key document in making sure that we provide effective and seamless service to our customers in case you need emergency coverage, during vacations or management changes. An excel sheet with 7 tabs that includes everything from where you park your vehicle to customer and local requirements to shipments (OC-25F) EMS/QMS-01 - answersEnvironmental Aspects and Impacts Significant Aspects are aspects with a(n) - answersAdjusted Risk Priority Number (ARPN) of 800 or more Significant aspects of WMSS business: - answers1. Placing employees at job sights 2. Management of materials 3. On-site vehicle movement EMS/QMS-05 - answersCommunication & Communication Matrix EMS/QMS-09 - answersDocument Control-- applies to both paper and electronic documents, and internally and externally produced documents. Controlled Documents must be... and must have... - answersDocuments must be legible, dated and readily identifiable. They must have title and/or number and revision date. EMS/QMS- 16 - answersRisk Assessment, evaluating the risk associated with activities, products, and services. WMSS's high risk activities are those with... - answersAn APRN greater than or equal to 64 OC - 001 - answersChoosing Disposal Technology How long should you keep copies of incident/injury/near miss/post incident investigation files for? - answers5 years What needs to be completed following a drill or actual emergency on site? - answersSustainability Services Emergency Management Program Critique Form (OC-012F) Universal Waste - answersA category of waste designated as hazardous, but containing common materials produced in households such as batteries, lamps, computers, televisions and other electronic devices. In the US, you site's hazardous waste storage areas must be inspected every ___ days - answers7 days The Compactor Inspection Form (OC-003FB) must be completed how frequently? - answersAt least monthly and maintained for 6 months OC-032 - answersCustomer Satisfaction Survey, annual satisfaction survey to measure performance through their eyes. Oxidizer symbol - answersFlame over circle The order of precedence and effectiveness - answers1. Engineering Controls 2. Administrative Controls 3. PPE Definition of a confined space - answers1. Is large enough to enter 2. Has limited ways to enter and exit 3. Is not designed for human occupancy LOTO - answersLock out Tag out HSP-204 - answersThe short service worker policy, for new and short term employees What is the purpose of Safety Data Sheets (SDSs)? - answersConvey information about chemicals is a standard format. How often should the activities in the EMS/QMS-16F be reviewed? - answersAnnually, During the management review process, During EMS/QMS audits, As needed to accommodate changes in activities, processes or services Dermatitis - answersInflammation of the skin. Occupational contact dermatitis is caused by workplace substances that come into contact with the skin and create irritations or allergies Polymerization - answersA chemical reaction in which two or more small molecules combine to form larger molecules. In a hazardous polymerization, this reaction occurs at a rate that releases large amounts of energy, causing fires, explosions, or burst containers. Materials that can polymerize usually contain inhibitors that can delay the reaction. Silicosis - answersCaused by exposure to inhalable crystalline silica dust. Crystalline silica is a basic component of soil, sand, granite, and most other types of rock, and is used as an abrasive blasting agent. Silicosis is a progressive, disabling, and often fatal lung disease. Cigarette smoking exacerbates the lung damage caused by silicosis. HCS - answersHazard Communication Standard: workers have both a need and a right to know about the hazards and identities of the chemicals they are exposed to when performing their tasks and duties. Toxicity - answersThe ability of a substance to cause a harmful effect. Flashpoint - answersA minimum temperature at which a liquid produces enough vapor within a test vessel in adequate concentration to form a flammable mixture with air near the surface of the liquid. Flammable liquids are those that have a flashpoint below.... - answers100 degrees F Hazard Class - answersThe nature of the physical or health hazard (ex: flammable solid, carcinogen, etc.) Hazard Category - answersThe division of criteria within each hazard class (ex: the four hazard categories of flammable liquids) Immediate Use - answersMeans that the hazardous chemical will be under the control of and used only by the person who transfers it from a labeled container and only within the work shift in which it is transferred. Decanted - answersTransferred from one container to another (must also transfer label) Organic Peroxide - answersAny carbon-containing compound with two oxygen atoms joined together. Can be severe fire and explosion hazards. Oxidizer - answersA chemical other than a blasting or explosive agent that initiates or promotes combustion in other materials, thereby causing fire either by itself or through the release of oxygen or other gases. Pyrophoric - answersChemical is liable to ignite spontaneously within five minutes of being exposed to air Self-reactive - answersA chemical that in its pure state, or as produced or transported, is liable to vigorously polymerize, decompose, or condense under conditions of shocks, pressure, or temperature, with or without the presence of oxygen. 4 routes of health hazard entry - answers1. Absorption 2. Inhalation 3. Ingestion 4. Injection How long should an SDS be kept on site - answers30 years OSH Act - answersOccupational Safety and Health Act RCRA - answersResource Conservation and Recovery Act CERCLA - answersComprehensive Environmental Response, Compensation, and Liability Act (Superfund Program) HSWA - answersHazardous and Solid Waste Amendments (revision of RCRA) SARA - answersSuperfund Amendment and Reauthorization Act What does the EPA enforce? - answersRCRA/HSWA and Superfund program (CERCLA & SARA) What does OSHA enforce? - answersHAZWOPER EPA Regulated Areas (3): - answers1. Hazardous Waste Generation 2. Industrial wastewater discharge 3. Storm water discharges Listed Wastes - answersSpecific waste stream streams designated as hazardous by the EPA (hazardous by definition) Characteristic Wastes - answersIdentified through process knowledge or testing, exhibits ignitability, corrosivity, reactivity, and/or toxicity CESQGs - answersConditionally Exempt Small Quantity Generators (less than 100kg/month) SQGs - answersSmall quantity generator (100-1,000kg/month) LQG - answersLarge quantity generator (more than 1,000kg/month) Who's responsibility is it to determine if a waste is hazardous or not? - answersThe generator Which is more sever: Danger or Warning? - answersDanger is more severe National Fire Protection Association (NFPA): Blue = Red= Yellow= White= - answersBlue= health Red= flammability Yellow= instability white= special hazard (water reactive or oxidizing agents) Cyrogenic - answersCan cause rapid freezing of fingers, hands, or other tissues