ARM 400 Questions and answers

Encouraging the expression of feelings as well as facts and following up with employees on the problems they report are two ways that managers and supervisors can A. Cultivate two-way communication. B. Facilitate active listening. C. Support diverse groups. D. Maintain control of the conversation. - ANSWER-A. Cultivate two-way communication. Before speaking with a group or individual, the speaker should think about what he or she wants the other person(s) to do as a result of the conversation. Which one of the following steps in the communication process does the speaker complete by doing this? A. Analyze your audience B. Set aside judgement C. Set a clear communication objective D. Deliver a message the recipient(s) want to hear - ANSWER-C. Set a clear communication objective According to the law of large numbers, as the number of exposure units insured increases, A. The size of the average loss declines. B. The relative accuracy of predictions about future losses increases. C. The probability of an underwriting loss increases. D. Fewer losses are expected to occur. - ANSWER-B. The relative accuracy of predictions about future losses increases. When communicating a decision up the organization's chain of command, consulting with outside expert