Dell Tech Direct Foundations Exam Questions
With 100% Correct Answers 2024.
Choose all that apply: You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change?
unknown
What could the issue be if the system does not load into the operating system despite passing the
ePSA?
(NOT: Failed hard drive)
Choose all that apply: Which of the following statements are true about the New PSU BIST?
(NOT: During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly.)
State True or False: M.2 is data transfer protocol while NVMe is a form factor.
False
How do you enable BIOS Auto-Recovery?
Power on system -> Press and hold down Esc + Ctrl.
Choose all that apply: What should the technicians do before replacing any suspected failed part in a
no POST situation?
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Reseat parts and cables.
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that
the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly?
Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and
see if the cursor moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which has a white circle and a
down arrow, right click and enable it to test its functionality.
Choose all that apply: Which of the following items are not affected by the RTC reset?
unknown
Service Tag.
Asset Tag.
Ownership Tag.
With 100% Correct Answers 2024.
Choose all that apply: You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change?
unknown
What could the issue be if the system does not load into the operating system despite passing the
ePSA?
(NOT: Failed hard drive)
Choose all that apply: Which of the following statements are true about the New PSU BIST?
(NOT: During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly.)
State True or False: M.2 is data transfer protocol while NVMe is a form factor.
False
How do you enable BIOS Auto-Recovery?
Power on system -> Press and hold down Esc + Ctrl.
Choose all that apply: What should the technicians do before replacing any suspected failed part in a
no POST situation?
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Reseat parts and cables.
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that
the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly?
Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and
see if the cursor moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which has a white circle and a
down arrow, right click and enable it to test its functionality.
Choose all that apply: Which of the following items are not affected by the RTC reset?
unknown
Service Tag.
Asset Tag.
Ownership Tag.
