WGU C215 Operations Management Questions With 100% Correct Answers.

Which definition is used for quality evaluates how well a product performs its intended function? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - Answer-Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - Answer-14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? -ISO 9002 -ISO 9001 -ISO 9000 -ISO 1400 - Answer-ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? -Control Chart -Flowchart-Scatter Diagram -Checklist - Answer-checklist Which quality control tool should be used to monitor the current status or end result of a process? -Control Chart -Flowchart -Scatter Diagram -Checklist - Answer-Flowchart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? -Baseline for managing quality process; investment in preventative costs, budgeting -Enhance competition, understand consumer preferences, maintain communication with operations -Reward employees; motivate staff performance; manage operations planned changes -Review and recommend product changes, satisfy customer needs; open communication - AnswerReview and recommend product changes, satisfy customers needs, open communication What is the common theme in total quality management (TQM) across all functions in an organization? -To enhance management software -To ensure profit from product changes -To satisfy customer needs -To reward people rather than teams - Answer-To satisfy customer needs Which concept of variation measures the central tendency of a set of data? -Range -Variable -Mean-Standard deviation - Answer-mean