CMN 03V Midterm 1 Key Terms for J. Theobold's Class Exam Questions With 100% Correct Answers

CMN 03V Midterm 1 Key Terms for J. Theobold's Class Exam Questions With 100% Correct Answers explicit rules (beginning of chapter 1) - answerrules that have been clearly articulated as direct expectations for communicative behavior implicit rules - answerrules that almost everyone in a certain social group knows and follows, even though no one has formally expressed them verbal communication - answerexpressing ideas to others by using spoken words nonverbal communication - answercommunication using body movements, gestures, and facial expressions rather than speech content dimension - answerliteral information that is communicated by a message relational dimension - answersignals about the nature of the relationship in which they're shared Metacommunication - answercommunication about communication Symbol - answera representation of an idea message - answerconsists of verbal and/or nonverbal behaviors to which people give meaning Sender - answerthe source of the idea encode - answerput your idea in the form of language or a nonverbal behavior that someone can understand receiver - answerthe person who decodes a message decode - answerto interpret or give meaning to a message communication channel - answera type of pathway (e.g. in person, email, text) context - answerthe physical and psychological environment in which your message is communicated noise - answeranything that interferes with a receiver's ability to understand your message Feedback - answera receiver's various verbal and nonverbal reactions to a message dynamic - answerconstantly changing and evolving downward communication - answerflows from superiors to subordinates upward communication - answerflows from subordinates to superiors lateral (or horizontal) communication - answerCommunication flow across the organization, among personnel on the same level. formality - answerassociated with protocols, rules, structure, and politeness formal professional networks - answergenerally have clear lines of authority and reporting structures informal professional networks - answerconsist of voluntary professional connections rather than formal reporting structures (e.g. friendships w/ co-workers) informal communication - answergenerally less bound by protocols, rules, structure, and politeness post-trust era - answerthe public overwhelmingly views businesses as operating against the public's best interests, and the majority of employees view their leaders and colleagues skeptically rapport - answera sense of harmony, goodwill, and caring among people active listening - answera person's willingness and ability to hear and understand communication competence - answerthe ability to communicate in ways that are effective and appropriate in a given situat