C235 Training and Development WGU KEY POSSIBLE QUESTIONS AND CORRECT ANSWERS 2024

360 Degree Review - Receiving feedback from all those affected by the work of a particular individual, including customers, suppliers, bosses, subordinates, peers, and others. 4 Cs - Communication skills, collaboration skills, cognitive skills, and consulting skills. ABC Rule - A way in which to deliver both positive and negative feedback that is nonaccusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences are C"). ADDIE Model - A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. ASTD Competency Model - States the competencies needed by trainers and facilitators, including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively), business and management knowledge (e.g., thinking strategically), and personal traits (e.g., adaptability). Action Learning - An approach to leadership development that integrates classroom learning and on-the-job learning by working on real problems.